Gameball: Loyalty Points Games

I recently switched to Gameball from another loyalty app to get better functionality at a good price and I am totally blown away. There are so many ways to customise my program, it's easy to get caught up tweaking settings. I can't wait to deep-dive into segmented campaigns.

The customer service alone is worth it. But the program interface is easy to use and looks great. It also has a cool gaming theme which is great if your business is gaming related like ours is

Great program to interact with customer and help to boost sales in long term. Easy to use and very supportive staff to help you solve difficulties.

we are still on testing phase however it seems very promising , the training session was super helpful. thanks Dania

Very great app, with lots of opportunity and fun for my customers.
It makes the trafic on the website get a higher range too. I just love this app

Virker som det skal, nem at installere og vedligeholde. Kan kobles sammen med andre app som f.eks. mail løsning så vi kan målrette kunder der tager del i kundeprogrammet. Har kun haft brug for support en enkelt gang, men fik hurtig hjælp uden problemer. Klart anbefales.

Nothing but praises, the Gameball team has been amazing to help us get going and are very good listeners as to what we would like to see differently in the app for our customer facing interactions. This is honestly a gem app, I can't believe I just found out about them. Best loyalty program management app out there.

We are switching over after seeing how much better Gameball is compared to a couple of the other apps we first used (Glow and Smile.io). The ability to do a dynamic code on the fly is a huge plus over those two apps meaning staff at the point of sale, and customers on the website, can generate a discount code using a sliding scale instead of a fixed amount preset by the store. You can still have preset amounts of course.

The built in search feature seems more powerful than Glow's which has one of the worst search box query systems I've run across (it's extremely picky about formatting or and won't return results unless you spell things exactly correct for example).

There appear to be more features than the others, though I haven't dove into those just yet. But I'm already impressed enough to convert us over to a full paid plan shortly. Exporting and importing customer accounts was a breeze.

UPDATE after a year of use: Gameball is a really good app, especially in terms of the large variety of things you can do to let customers earn rewards and the types of campaigns you can run. And, the value cannot be beat, hands down! Frankly, having been in the digital / platform / loyalty / mobile business for decades, it's absolutely absurd how much other service providers charge for VIP tiers, for example, when Gameball outshines them all, overall.

I also appreciate that they add new powerful features and functionality regularly. They truly listen to consumers. Clear sign of a winning product development focus. You can run a large number of different campaigns to drive and test consumer loyalty and engagement . . . and you can easily segment your existing and potential consumer base as well. Very nice analytics to boot.

A final very important factor -- critical in our view -- is that Gameball's customer support is incredible -- FAR, far better than the vast majority of Shopify apps, to the extent other providers even provide support. This includes at lower and mid level pricing tiers. For example, Dania, from their core team, has been a wonderful partner to work with; other folks as well. I still believe that the nomenclature is a bit too "gamer oriented" vs. general loyalty use -- but, with that said, you can edit everything to suit your needs (as we've done) . . . and with great support in doing so!

I highly recommend Gameball if you're looking for a loyalty and/or gamification platform. We tested just about every platform and provider on Shopify and if you're a SMB like us they are tops -- 5 stars hands down!

The features are beyond my expectations and on top of that the customer service is SO friendly and responsive! Thankyou Selouky and Donia for being so helpful and never making me feel annoying for asking a billion questions :)