Pandectes GDPR Compliance

I have been using this app for a number of years (probably nearly 5 years since I opened my website). I haven't had any issues over this time and the banner has been serving it's purpose.

I haven't checked on the settings in this time and something in Shopify suggested I check it and update some settings. After navigating through the steps, I found that the app itself needed updating and it asked me if I would like to "check for compliance". I clicked this and it passed me through to a real person ("Alex"). He was extremely helpful and guided me through the one step that I was missing and two extra steps to improve the customer experience overall.

I also have an issue relating to Shopify stats which turn out could be linked and was given a lot of advice to try and test along with a link with extra help once I have had a chance to watch and see if any of the stats change from the changes I have made today in the settings.

I am only on the free plan currently and would recommend wholeheartedly as I felt like Alex had the time to support and help me regardless. I have had a look at the plus versions as a result and it is something I will consider going forwards should my business need the extra features.

Thank you again Alex for going the extra mile!

I encountered an issue with the plugin and reached out to customer support. Natalie was an absolute lifesaver! She listened carefully, understood the problem right away, and guided me through the solution step by step.

Her expertise and patience were impressive, and she didn’t stop until everything was up and running perfectly. It’s rare to find such dedicated and friendly support these days.

Huge thanks to Natalie for turning a frustrating situation into a seamless resolution! Highly recommend their team for both the product and the exceptional service.

The app works great but moreover the helpdesk works very well - opinion based on experience build on contact with Natalie who solved all my technical issues very fast and in professional way. She is polite and focused on the issue to be solved.

We’ve been using Pandectes for GDPR compliance, and it has exceeded our expectations in every way. The platform is incredibly user-friendly, making it simple to navigate even for those without a legal or technical background. Its comprehensive tools ensure that all aspects of data protection are covered, giving us peace of mind.

What truly stands out is the level of detail and customization available. From consent management to data subject request handling, everything is seamlessly integrated and easy to manage. The support team is also outstanding—always prompt, professional, and willing to go the extra mile to assist.

Thanks to Pandectes, we’ve streamlined our compliance processes and feel confident in meeting GDPR requirements. Highly recommended for any business looking to enhance its data protection practices!

They are excellent and we've tried a couple of different apps but Pandectes are the best. Not just the app, the UI etc but also the support that comes with it. Konstantinos and team are always there and make sure that things are done in a great way. Kudos!