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Support only in English? Fine, then in English! Then we'll use a translation app if that's too much for you. We haven't had any visible conversions in the backend for over a month. Only Shopify found out that this is because of you! Would you please inform us that an update is necessary? !!!! And the support can only be reached via detours, because the popup stubbornly won't go away! We are so annoyed and disappointed! Hopefully we will be contacted immediately. We will not change any codes etc. Why do we pay for your app???????
Let me start of by apologizing for your experience, that is not what we strive to provide our clients of course.
However, I do notice that you were actually helped in German. Missing conversions is certainly undesirable, as this is not a common issue we encounter with our clients we've asked your for access to your store so that our technical team could take a look, which was refused.
We will take your feedback regarding to the update serious, and look into it why for you there was no notification to prompt you to update the app.
We're sorry to part ways with you, and hope to potentially provide you with a more complete service in the future.
Support from Veronika - she works for that Cookie-Consent-Tool - is the worst I have ever experienced. I wanted tiny changes in the function of the consent-tool, that most other consent tools offers automatically. We had a few weeks email-contact and it didnt help. Even a developer helped me, but a last change even he couldnt do. Veronika just repeated what she was texting in the emails and recommended that i should ask an external developer.
I will just find another Cookie-Consent-Tool, that and the support behind, cant recommend at all.
Hello,
Thank you for your message. I'm sorry to hear that your experience with our product and support was not as you desired.
As we've communicated per email, what you aimed to achieve within our app might be possible with some Custom CSS (for which you might need to have some web developer expertise) but its not something that we can help you with within our product right now unfortunately.
We've forwarded your feedback internally in order to investigate whether we are able to increase the amount of features our app has in the near future of course.
In any case I wish you to have a great remainder of your day!
I had a technical problem with a link that didn't work. Customer service responded very quickly to my request and they were able to solve my problem promptly. I am very satisfied with the customer service overall.
A great service and a very fast solution of a problem. Thank you very much! I am very satisfied.
the support of this app is simply phenomenal. It responds quickly. The tone is consistently friendly and professional.
And the app still works.
It couldn't be better.
I was a bit upset because the cookie banner after years suddenly was not showing up anymore. However tech support solved it within few days!
App works great and the support is actually awesome.
Great support.
Just miserable!
First of all, after implementing Shopify Extended Checkout at our Shop Go-Live the app didn't set the cookies probably which made it necessary to engage an agency to bug fix.
As a result, each change in the app resets the cookie settings in standard. So we need to ask the developer each time. Our agency tried to reach out to the customer service but didn't get any answer.
Also now having problems for which I tried to contact via In-App-Support, but after one week there is no answer. I didn't even get an confirmation mail, that my request arrived.
Der Support reagiert schnell und zielorientiert, ist freundlich und kompetent. Die App funktioniert gut.