Recenze (415)

Celkové hodnocení
4,5
Počty podle úrovně hodnocení
  • 91 % hodnocení s 5 hvězdami
  • 3 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 4 % hodnocení s 1 hvězdami
6. únor 2025

Support only in English? Fine, then in English! Then we'll use a translation app if that's too much for you. We haven't had any visible conversions in the backend for over a month. Only Shopify found out that this is because of you! Would you please inform us that an update is necessary? !!!! And the support can only be reached via detours, because the popup stubbornly won't go away! We are so ...

der gute Heinrich
Rakousko
Doba používání aplikace: Téměř 3 roky
Vývojář iubenda odpověděl 10. únor 2025

Let me start of by apologizing for your experience, that is not what we strive to provide our clients of course.

However, I do notice that you were actually helped in German ...

20. únor 2025

Support from Veronika - she works for that Cookie-Consent-Tool - is the worst I have ever experienced. I wanted tiny changes in the function of the consent-tool, that most other consent tools offers automatically. We had a few weeks email-contact and it didnt help. Even a developer helped me, but a last change even he couldnt do. Veronika just repeated what she was texting in the emails and ...

hayaway GmbH
Německo
Doba používání aplikace: 28 dny
Vývojář iubenda odpověděl 24. únor 2025

Hello,

Thank you for your message. I'm sorry to hear that your experience with our product and support was not as you desired.

As we've communicated per email, what you aimed ...

2. prosinec 2024

I had a technical problem with a link that didn't work. Customer service responded very quickly to my request and they were able to solve my problem promptly. I am very satisfied with the customer service overall.

sevengardens.shop
Německo
Doba používání aplikace: 4 měsíci
27. listopad 2024

A great service and a very fast solution of a problem. Thank you very much! I am very satisfied.

Radka Sillerova Atelier
Německo
Doba používání aplikace: Asi rokem
30. říjen 2024

the support of this app is simply phenomenal. It responds quickly. The tone is consistently friendly and professional.
And the app still works.
It couldn't be better.

Herm. Stegmann GmbH
Německo
Doba používání aplikace: Asi 2 roky
21. říjen 2024

I was a bit upset because the cookie banner after years suddenly was not showing up anymore. However tech support solved it within few days!

earlybird coffee
Německo
Doba používání aplikace: 10 měsíci
13. leden 2025

Great support.

rotweiss
Německo
Doba používání aplikace: Asi 4 roky
11. listopad 2024

App works great and the support is actually awesome.

Pace
Rakousko
Doba používání aplikace: 9 měsíci
14. říjen 2024

Just miserable!
First of all, after implementing Shopify Extended Checkout at our Shop Go-Live the app didn't set the cookies probably which made it necessary to engage an agency to bug fix.
As a result, each change in the app resets the cookie settings in standard. So we need to ask the developer each time. Our agency tried to reach out to the customer service but didn't get any answer.

Also now ...

Braun Büffel
Německo
Doba používání aplikace: 12 měsíci
16. leden 2025

Der Support reagiert schnell und zielorientiert, ist freundlich und kompetent. Die App funktioniert gut.

4Techs R&D
Německo
Doba používání aplikace: Asi 3 roky