GDPR Legal Cookie by iubenda

the support of this app is simply phenomenal. It responds quickly. The tone is consistently friendly and professional.
And the app still works.
It couldn't be better.

I was a bit upset because the cookie banner after years suddenly was not showing up anymore. However tech support solved it within few days!

Just miserable!
First of all, after implementing Shopify Extended Checkout at our Shop Go-Live the app didn't set the cookies probably which made it necessary to engage an agency to bug fix.
As a result, each change in the app resets the cookie settings in standard. So we need to ask the developer each time. Our agency tried to reach out to the customer service but didn't get any answer.

Also now having problems for which I tried to contact via In-App-Support, but after one week there is no answer. I didn't even get an confirmation mail, that my request arrived.

A great service and a very fast solution of a problem. Thank you very much! I am very satisfied.

App works great and the support is actually awesome.

very capable, fast and professional support team. I highly recommend it!

Ein super Support Team für das GDPR Legal Cookie Banner!

Ich hatte das Problem das der Banner im Shop nicht angezeigt wurde,nach Meldung beim Support wurde innerhalb von Minuten geantwortet und sich um das Problem angenommen.
Sie haben sich die App und meinen Shop angesehen und auch mit Gastzugang die Meta überarbeitet.
Der Fehler lag leider bei meinem Shop im Theme Code darauf haben Sie mich hingewiesen und auch Lösungsvorschläge unterbreitet.

Wenn jeder Support so arbeiten würde, wäre ich sehr glücklich.

Very happy with the Customer Support Service. I had a little problem moving the Fingerprint to the Footer Menu, but I got a fast a comprehensive reply from Sahar, which resolved the issue.

We have used this app for almost five years but have decided not to continue using it. Initially, I was very satisfied with the tech support. The first time I needed assistance, the support representative was knowledgeable and resolved my issue promptly.

However, the second time, the tech support was slow and did not address my questions effectively, unlike her colleague.

After uninstalling the app, I encountered an error on our live website. The support team did not help me resolve this issue promptly, especially when compared to the response speed of other Shopify app supports.

Overall, I am very disappointed with the service this time.

All I have to say, very fast, effective and kind Support. Thank you