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Podle hodnocení
I've tried a few POD services. Gelato is really fast. The software is nice to use and they have 24/hr support.
I did encounter an issue with shipping cost, took some time, but was eventually fixed and I got a good thank you for reporting the bug.
Some products (tshirts/hoodies) do have multiple brands, so would be a nice feature request to split those up in seperate products. If I a certain brand, then I want it for a reason, now it sometimes says : Sport Tek ST350, Gildan 42000, Stedman ST8000, Just Cool JC001 . Which one will be sent depends on stock and how fast. But sometimes print qualities on 1 brand is better than the other.
Thank you Michal and Kyle for helping out!
Hi,
Thank you for sharing your experience with us, and we apologize for the inconvenience you've encountered. We understand your frustration with the discrepancies in shipping costs and the delay in resolving this matter. Regarding the personalization tool and the issue with multiple color swatches, we appreciate your feedback and are actively working to streamline this process for a better user experience. Additionally, we'd like to clarify that our local production model involves collaborating with various local businesses, leading to product branding variations based on factors such as country and location. We regret any confusion this may have caused. Rest assured, we've taken note of your concerns and will strive to address them promptly. I've also reached you directly via e-mail to assist you further. Should you have any further questions or require assistance, please don't hesitate to reach out to us directly.
Best regards,
Michal
Gelato Support Team
Easy to learn and use
Hello,
Thank you so much for your 5-star review! We're happy to hear that you found our app easy to learn and use. Your positive feedback means a lot to us, and we're committed to keeping the experience smooth and user-friendly. If you ever need assistance or have suggestions, we're here 24/7 to help.
Thanks again for your support!
Kind regards,
Michal
Gelato Support Team
This is amazing. WAY MORE streamlined and easy to use than Printify or Printful. Gelato removed a massive pain. KEEP IT UP.
Hello,
Thank you for your kind words! We're glad to hear that you're satisfied with our app. If you have any questions or need assistance in the future, feel free to reach out to us. We're here to help!
Kind regards,
Bart
Gelato Support Team
really easy
Hello,
Thank you for your review! We're glad to hear that you find our app easy to use. Your feedback is greatly appreciated. If you ever need any assistance or have questions, please don't hesitate to reach out.
Kind regards,
Bart
Gelato Support Team
excellent
Hello,
Thank you for your 5-star review! We’re glad to hear you’re enjoying your experience with Gelato. If you need any assistance, don’t hesitate to reach out.
Best regards,
Andrzej
Gelato Support Team
Great experience. Simplicity.
Hello,
Thank you for your positive feedback! We're pleased to hear you had a great experience and found Gelato simple to use. If you ever need any assistance, feel free to reach out.
Best regards,
Bart
Gelato Support Team
easy to use user friendly
Hi,
Thank you for your review! We're happy to hear that you find Gelato easy to use and user-friendly. If you need any assistance or have any suggestions, don't hesitate to reach out.
Best regards,
Michal
Gelato Support Team
what an awesome service!
Hello,
Thank you for your kind words! We're thrilled to hear that you find our service awesome. If you ever have any questions or need assistance, please don't hesitate to reach out.
Best regards,
Bart
Gelato Support Team
SOOO Happy I found Gelato. I am just starting up a print on demand store and have been so overwhelmed when trying to use the competitions sites. I couldn't even get them to connect to my Shopify account. With Gelato it was so fast and surprisingly easy to get my first product up. I am very excited about my new online store and working with Gelato!
Hello,
Thank you for sharing your experience with us! We're thrilled that you found Gelato and that it has made starting your print-on-demand store a smooth and exciting process. If you ever need assistance or have any questions as you continue to build your store, please don't hesitate to reach out. We're here to support you every step of the way!
Best regards,
Bart
Gelato Support Team
Its great! Quick and simple
Hi,
Thank you for your positive feedback! We're glad to hear you found our service quick and simple. If you have any further questions or need assistance, please feel free to reach out.
Best regards,
Michal
Gelato Support Team