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I do not like the charges relating to designing tools, for example, subscription to access background remover
Hello,
Thank you for your feedback. We understand that the charges for certain design tools, such as the background remover, may not be ideal for everyone. We offer these ...
3D viewer is good for designing products.
'Gelato' seems to want to take over your store though even though I didn't tell it to. It imports products from other vendors/sources and wants to control them itself. VERY annoying. Customer support was useless about it. I selected 'Ignore' on all other products and yet they're still there.
Hi there,
Thank you for sharing your feedback.
We understand your concerns regarding the 3D viewer and the product management features. Gelato displays all store products to ...
I was loving Gelato, everything was working fine and now all of a sudden, every time I try and press the 'sync products' button, it loads to 10% and then freezes and fails, this has been happening for the past 48 hours.
Hi,
Thank you for taking the time to share your feedback with us.
I am sorry to hear about the technical issues you've experienced. I have checked that we are already in ...
Getting to understand Gelato has been relatively easy. I'm a bit disappointed that the personalisation part doesn't work with my Stilleto theme as that was one of the major draws to using Gelato. I would also like to undersatnd how migrating my products from Printify to Gelato works as the SKU's remain Printify SKU's meaing when I delete the product from Printify it removes the SKU that Gelato ...
Hello,
Thank you for your feedback! We’re actively working to expand our supported themes, and we appreciate your patience. Regarding migration, it should not be possible to ...
Een top app, alleen mogen jullie wat meer nieuwe dingen erin stoppen voor europa kwa kleding etc.
Hoi,
Bedankt voor het delen van uw gedachten. Het spijt ons te horen dat de kledingselectie niet aan uw verwachtingen voldeed. Neem contact met ons op via apifeedback@gelato. ...
Updated 1/22/2023
We love the service and satisfied with the production quality, but recently we have seen something totally unacceptable that must be fixed NOW!
When setting up a product in Gelato for your store, the resolution and quality of the preview images placed on your product are high compression/low quality and low resolution. This creates a preview image that trashes your design. We ...
Thank you for your kind words and helping us to improve our platform and experience. We added full support for split-orders (orders that are produced in multiple locations) ...
Good quality products, worldwide delivery and relatively fast customer service. However the order platform is somewhat buggy and prices for product tend to be increased with short notice (or even no notice).
Hi,
We're very glad to hear your positive feedback about quality and delivery. At the same time, we're grateful for the feedback you have shared around areas we can improve. ...
I am enjoying but sometimes the quality of printing especially the fine printings on t-shirts and hoodies are not clear. I hope that can be improved as out customers are trusting us with quality prints
Hello there,
Thank you for taking the time to share your feedback with us. We appreciate your support and are glad to hear that you are enjoying our app. We understand the ...
In November, upon selecting Sync Products in the Gelato dashboard, half of my Shopify products lost their connection to their corresponding Gelato products. Unfortunately, I could not reconnect my Shopify products with my existing Gelato products in the Gelato dashboard. Therefore, I asked the support team at Gelato to manually reconnect my products. I provided a detailed report about the issue ...
Hi,
We understand and recognize your frustration. At the same time, we are grateful that you took the time to write this as it has helped us identify important areas for ...
some pros and cons to this app
Pros - good pricing compared with other such as printify - Really Good Customer service - Good Mockups that are easy to use
Cons - You can only publish to Shopify or Etsy, no ebay or amazon integration - When creating new products, if you want to sell the product on both shopify and etsy you have to create the product twice, one for each store - If you create a new ...
Hi,
Thanks for taking the time to provide your feedback and for your interest in Gelato. We are glad you find our pricing competitive and you appreciate our Customer Support ...