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iv found it very easy to get to terms with how gelato works,I have been using an few years now, the price is 80% fair, there is still some stocking issues, I love how smooth the integration are.
Hi,
Thank you for your review and for being a loyal Gelato user for the past few years! We're glad to hear that you find our platform easy to use and appreciate the smooth integration. We're continuously working to improve our stocking issues and strive to offer competitive pricing. Your feedback is valuable to us, and we're here to support you. Thank you for choosing Gelato!
Kind regards,
Michal
Gelato Support Team
Mega leicht zu bedienen und super Schnittstelle zu Shopify
Guten Tag,
Vielen Dank für deine tolle 5-Sterne-Bewertung! Es freut uns sehr zu hören, dass du die Bedienung unseres Systems als so einfach empfindest und die Integration mit Shopify dir gut gefällt.
Dein Feedback motiviert uns, weiterhin die bestmögliche Benutzererfahrung zu bieten. Falls du Fragen hast oder Unterstützung benötigst, stehen wir dir jederzeit gerne zur Verfügung.
Vielen Dank nochmals für dein Vertrauen in uns!
Michal
Gelato Support Team
I am completely enjoying this app!
Hello,
Thank you for your feedback! We’re happy to hear you’re enjoying the app. If you ever need any help, feel free to reach out.
Best regards,
Bart
Gelato Support Team
seems good to me lets hope it stays that way
Hi there,
Thank you for the 5-star rating! We're committed to providing a positive experience and will continue to support you as you move forward with Gelato. If you ever need assistance, don’t hesitate to reach out.
Best regards,
Bart
Gelato Support Team
Giving this App a one-star rating.
Why?
The app appeared in my Shopify Embed Apps.
When I did a test product, the left gallery on the product page had an ugly window pane scroll. I switched off the Gelato App and the ugly scroll disappeared.
I contacted support (Emilia) 2 weeks ago and she couldn't explain what was wrong but said the problem would be escalated to tech.
2 weeks later no contact from any support so I wrote another email to support. Nothing.
Today (28th June I went online to try to contact support again. Said under 2 minutes. I was still hanging on after 15.
Maybe this Shopify feedback page for Gelato is monitored more. So forced to come here and complain.
Support rating -5.
Hello,
Thank you for sharing your experience with us. We apologize for the inconvenience you've faced with the product display and the lack of responses in one of our support threads. We recently transitioned to new support software and have initiated an investigation into this issue. Your feedback is crucial to us, and we appreciate your patience as we work to resolve it.
Our customer support team has already reached out to you via email yesterday. I've also personally followed up to better understand your experience and how we can make it right. Thank you for bringing this to our attention.
Kind regards,
Bart
Gelato Support Team
Super fácil de crear el producto, ahora falta vender y ver qué tal el servicio.
Hola!
¡Gracias por compartir tu experiencia positiva con la creación de productos! Estamos aquí para ayudarte a medida que avanzas con tus ventas y esperamos que nuestro servicio cumpla con tus expectativas. ¡No dudes en comunicarte con nosotros si alguna vez necesitas ayuda!
Saludos cordiales,
Bart
Gelato Support Team
so happy with Gelato , I do wish they would print on blankets as I have great ideas with that easy to use
Hi,
Thank you for your kind words and for sharing your interest in expanding our product range to include blankets. We're glad to hear that you find Gelato easy to use and that you're satisfied with our services. While we currently offer a variety of apparel products for printing, we are always looking to grow our offerings. Your suggestion for printing on blankets is appreciated and has been noted for consideration by our product expansion team. We understand the importance of having a diverse range of products to fulfill creative ideas like yours.
Kind regards,
Michal
Gelato Support Team
Easy setup for POD for my artwork.
Hello,
Thank you for your feedback! We’re glad to hear that you found the setup process easy for your print-on-demand artwork. If you need any assistance or have questions as you continue, feel free to reach out.
If you have any further issues or suggestions, please don't hesitate to contact us directly at apifeedback@gelato.com.
Best regards,
Michal
Gelato Support Team
Easy to use, impressed is the word. Always have the right "action buttons," products are well made and easy to integrate into existing website. Everything about Gelato is flawless so far for me. I am excited to have finally found a print on demand company i trust and enjoy!
Hi there,
Thank you for your fantastic review! We’re glad to hear you find our platform easy to use and well-integrated with your website. If you need any support or have questions in the future, we’re here to help.
Best regards,
Bart
Gelato Support Team
great quality outstanding customer support.
Hello,
Thank you for your feedback! We're glad to hear that you’re satisfied with the quality of our products and the support you received. If you need any further assistance or have any more questions, feel free to reach out.
We're always here to help,
Bart
Gelato Support Team