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The Customer Support is on the spot. Quick, helpful and professional answers. Product prices are also very decent!
Hi,
Thank you so much for your review and the great feedback about our Customer Support team and product prices.
Please do not hesitate to reach out if there is anything we can do to support your business.
Thanks!
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Just learning the platform. Thus, I am finding it very interactive.
Hello,
It's great to hear that you're finding Gelato's platform interactive as you explore and learn. If you have any questions or need assistance along the way, don't hesitate to reach out. We're here to help you make the most of your experience!
Best regards,
Bart
Gelato Support Team
Great app
Hello,
Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance.
Best regards,
Michal
Gelato Support Team
The products are of great quality, the shipping was super quick, and the customer service was both helpful and fast. I highly recommend this Print-on-Demand Platform.
Hello,
Thank you for your positive feedback! We're thrilled to hear that you're satisfied with the quality of our products, the speedy shipping, and our customer service. If you have any more feedback or if there's anything else we can assist you with, don't hesitate to let us know.
We appreciate your recommendation,
Bartosz
Gelato Support Team
Gelato has been amazing! I started selling prints of my photographs and had little idea of where to start, and then I discovered Gelato. My experience has been fantastic. Thank you.
Hello,
You're very welcome! It's wonderful to hear that Gelato has been amazing for your print-selling journey, especially with your photographs. If you ever have more questions or need assistance, feel free to reach out.
Wishing you continued success with your business,
Bartosz
Gelato Support Team
Overall, I’m satisfied with Gelato and would recommend it to fellow creators looking for a reliable print-on-demand service.
Hello,
Thank you for your enthusiastic feedback! We're thrilled to hear that you find Gelato's platform helpful for expanding your online business globally. We're here to support you as you continue to grow and reach new customers worldwide.
Best regards,
Bart
Gelato Support Team
very good app they help me a lot .help me to fix any promplems i find , is exactly what I need, and I am happy with them
Hi,
Thank you for your review and for choosing Gelato to support your business.
Should you have any additional feedback or need further assistance, please feel free to reach out to us again - our Customer Support team is available 24/7 to help.
Best,
Achille
Achille Mileto
Head of Customer Advocacy
Gelato
Gelato is perfect for my start up print on demand needs. Their platform integrated so easily with my Shopify store and continues to sync the products. They also have a free and timely tracking / reporting system for order progress. They also have great customer service and followup on everything. They help solve problems on the rare occasion one occurs (operator error (I) was the issue). Thank you Team Gelato.
Hello,
Thank you for your positive feedback! We're thrilled to hear that Gelato has been a perfect fit for your print on demand needs and that our platform seamlessly integrated with your Shopify store. Our goal is to provide a smooth and efficient experience for our users, and we're glad to know that our product syncing and order tracking/reporting system have been helpful for you.
We take pride in our customer service and are always here to assist you when needed. We understand that issues can arise, and we're committed to helping you find solutions promptly. We appreciate your understanding and cooperation in resolving any challenges, and we're glad we could assist you in overcoming any operator errors.
Thank you for choosing Gelato for your startup's print on demand needs. We're honored to be a part of your journey, and we'll continue to provide you with the best support and service possible. If you have any further questions or require any assistance, please don't hesitate to reach out.
We're here to help,
Bartosz
Gelato Support Team
Gelato was a huge help navigating a bug between my Shopify store and my uploads. Their customer service was great.
They are starting to add more colors and garment options, looking forward to what they will soon be bringing to market in the seasons to come! Especially in the area of branding.
Hello,
We appreciate your positive feedback! It's great to hear that Gelato's customer service was able to assist you effectively. We're committed to continuous improvement and are excited to announce that we're expanding our color and garment options. Stay tuned for more exciting developments, especially in the realm of branding.
Thank you for being a part of the Gelato community, and we look forward to supporting your business in the seasons ahead,
Bartosz
Gelato Support Team
** Update ** - I'm leaving my original comment, but the folks at Gelato called me to chat about this problem and fixed it! They just released an update so digital products are ignored in their system automatically so if you have a customer who buys physical and digital in the same order, they can get the digital stuff right away. This was AMAZING to see. Every company needs product people like this so I've changed my 1 star to a 5 star. **original comment** - Pay extra attention if you have digital and physical products with multiple variants. This integration is confusing to work with and clunky. Example: someone ordered digital and physical products in the same order and Gelato won't fulfil it until the digital products exist in their store but are 'ignored'. I think I'm going to move everything to Red Bubble. The integration of variants is confusing as well. You need to create the product in Gelato, then create a variant in Shopify, then go back to Gelato and create the variant product when Gelato detects it doesn't exist. I'd look elsewhere if you are looking at drop shipping. Product selection isn't great either, I only used this because it was integrated with Shopify and thought it would be easy.
Hi, Thank you for taking the time to share your feedback. We're happy and available to support you and your business 24/7! Kind Regards, Monika Gelato Support