Gelato: Print on Demand

Kia ora from New Zealand,
we use Gelato since we started doing e-commerce and we couldn't be happier. Great communication and our ideas were put into action. Great products and fast turn around time. Thank you guys, you helped us to make money.

Fast Delivery, Fast Customer Support, Great Products and excellent support. Definitely a recommendation for POD Shops.

The best print on demand app I've used to date. Easy to use, great product choices and terrific 24/7 customer support. Exactly what we needed!

They offer a great service for a good price, couldn't be happier with Gelato. The customer service is also very good.

New to Print On Demand...and have been very happy with products ordered and delivery has been quick. Enbaled me to add to product range easy.

UPDATE:
I had a chat with customer service and the problem was solved. It was a glitch, a pretty annoying one but just a glitch! Everything else has been going well since and customer service was extremely nice. So far so good :) This app is so problematic! It went into some of my shopify settings and changed them, for example it changed the fulfillment of some random products of MINE to gelato for no reason, causing people to not be able to purchase them from my store anymore and making me lose sales! HOW RANDOM IS THAT?? Not to mention how hard it is to ignore products on the platform. Jeez. Can't wait for calendar season to be over so I can erase it and never use it again.

I love this app. and customer service is the best! Very responsive and helpful!The products are quality.

EDIT: I must update my original review. I received a call today from Alyssa from Gelato. She was very friendly and attentive to the issues I brought up. We spent a good amount of time on the phone. It never felt like she was just trying to get me to change this review. I felt as though she cared about the issues and wanted as much detail as possible. while I am still frustrated about the experience detailed below. I do believe that the company cares about us. I've never had a company reach out to me to resolve things before. It really was a pleasant experience. I said it in my original review and I'll say it again the products I have received are absolutely beautiful. After the chat I had with Alyssa I can honestly say I would recommend Gelato. They boast 72 hour delivery times. My first order took a week to be printed. and still hasn't arrived after 17 days. Nothing has arrived in 72 hours. it's impossible to get customer service to answer. If they do answer you won't get a follow-up answer after the first answer clearly doesn't even attempt to answer your question. I gave it 2 stars because if you're lucky enough to receive an order the products are very nice. but beware you'll probably have angry customers looking for their orders and you won't get any answers to give to them.

Gelato is running an illegal scam business. They are illegally charging 9% VAT on my orders that are being shipped to US addresses from US fulfillment center. I will be filing an official complaint of theirs. Even after repeatedly notifying support on this issue, this still hasn't been fixed. In the name of tax, they are profiting. Additionally I have been charged 4x shipping they are advertising. For instance, they show 6$ shipping on framed posters, but charging 24$ for shipping. Fake stock availability - For framed posters, they show all frames are in stock. Once I placed the order, they cancelled my order after 4 days saying it's out of stock. Enough of taking your customers for granted. These businesses have no idea how much pain they cause to their customers by providing substandard services. I have invested so much in advertising the product and it took them a second to cancel my order. Order #G-210520214654

I have been using Gelato for almost a month now and I couldn't be happier. I'm selling wall art, mainly canvases for now and the customers are loving the product. Having different distribution centers around the world helps with delivery time and costs as well. I'm looking to expand with more products from Gelato and I'll be automating my orders as much as possible using the app's full potential which has been great and easy to use so far!