Değerlendirmeler (713)

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19 Ekim 2020 tarihinde düzenlendi

Fantastic, honest customer service. Ive only had one product so far but great quality print. well done Gelato - you have yourself another customer!

Little Green Pigeon Vegan Store
Birleşik Krallık
Uygulamayı kullanma süresi:11 gün
Gelato yanıt 19 Ekim 2020

Hi,

I would like to personally thank you for your review and your appreciation for our Customer Service team. I will ensure to pass your feedback along.

We are also very glad that you are satisfied with the product quality and that you have decided to choose Gelato to support your business.

Looking forward to receiving more feedback from you. Should you have any questions or need any support from us, we are available for you 24/7.

Thanks!
Achille

Achille Mileto
Head of Customer Advocacy
Gelato API

12 Haziran 2023

Having major issues with product availability and how to track availability.
I chose Gelato to supply art prints for my store but found that many of the products are out of stock after I spent a long time creating them. There is no indication of stock levels or when products will be back in stock again.
Support is poor, the agent is never available because of technical problems and no way of finding out if the products are out of stock and when they will be available again, or if they are in fact discontinued.
Why have them in the product catalogue if they are discontinued or unavailable? , as it's very time-consuming to upload products in the first place. Seriously thinking of changing suppliers and starting all over again. Need support!

Choi Cheung
İrlanda
Uygulamayı kullanma süresi:10 ay
Gelato yanıt 13 Haziran 2023

Hi Choi,

We are sorry to hear about the setup issues you experienced, and that you were unable to find a clear answer initially.

I'm very glad to see that our team has since provided support, and managed to fully resolve this for you - we're looking forward to supporting your journey with us long into the future, and providing an excellent experience.

Please don't hesitate to let us know if there's anything further we can do. Our team can be reached via live chat 24/7, or you can pass on any feedback to apifeedback@gelato.com.

Best regards,
Kyle
Customer Service Manager

7 Ocak 2022

A decent design process, native customer-side personalisation capabilities, transparent fulfilment communication. Integration with Adobe CC, plus having an inbuilt brand suite and image library would be a bonus

Bliss Logic
Avustralya
Uygulamayı kullanma süresi:7 ay
Gelato yanıt 10 Ocak 2022

Hi, thank you for your review and feedback on how to make the customer experience better. You might be happy to know that we currently offer Shutterstock images and other graphics for our Gelato+ customers. Do feel free to reach out for support or to further elaborate on your suggestions, we would love to hear them and pass your feedback on to our team. We're here 24/7! Kind regards, Adeline

23 Nisan 2021

I don't write many reviews but I wanted to tell this store it's great! I ordered samples from here and they are very well package with fast delivery, the print colours is amazing, I was so pleased and the quality of the products it's much better than in other POD platforms, well done!

Imageniedesign
Portekiz
Uygulamayı kullanma süresi:7 ay
Gelato yanıt 23 Nisan 2021

Hi,

Thank you for this great feedback.

We are energized to read your thoughts and user experience with Gelato. Look forward to supporting your business in the future.

If you would like to get some additional support for example with product expansions into new categories please let me know. We are here to support and listen.

Best regards,
Achille

Achille Mileto
Head of Customer Advocacy
Gelato

18 Şubat 2022 tarihinde düzenlendi

After months of use Gelato's app software doesn't work and the customer service has no answers, always. Every facet of Ecommerce has failed with Gelato from start to finish, payment, print quality, inventory accuracy and logistics. Over 10 customer complaints for print quality. They refuse to do reprints forcing you to refund orders. Their frames are not synced with inventory across Europe. Unprofessional, unorganized and unreliable. Its torturous interference partnering with Gelato.

Special Gallery
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:7 ay
Gelato yanıt 9 Ağustos 2021

Thanks for your review! We are soon launching new features to make the integration experience even easier. If you need guidance or tips to grow further, we are here to support you 24/7. Best, Achille

22 Mayıs 2022 tarihinde düzenlendi

By far the best POD business for internationally-based businesses, I wish they had more stationery options like lined notebooks, hence the four stars. Other than that, great easy to set-up tool and fast delivery. Love it!

The Key Planner
Yeni Zelanda
Uygulamayı kullanma süresi:6 ay
Gelato yanıt 24 Mayıs 2022

Hi! Thanks for the review and feedback - we're always looking to improve so we really appreciate it. We'll do our best to improve your experience into 5 stars. Kind regards, Kyle.

12 Mayıs 2022

Actually I wanted to wait a few weeks before I write a review. But I've had Gelato for a week now and I've probably contacted the chat support 10 times already because I misunderstood or misinterpreted one or the other thing. The Gelato team has ALWAYS been FRIENDLY, FAST and DIRECT in helping me. I never had a wait longer than 5 minutes and my questions or problems were answered/solved in less than 5 minutes.

Cleo Sanchez Design
Almanya
Uygulamayı kullanma süresi:8 gün
Gelato yanıt 13 Mayıs 2022

Hi and thanks for your review. Our support team is always here to help you in any way we can, you can count on us 24/7 during your journey to grow your business! Kind regards, Adeline

19 Nisan 2021 tarihinde düzenlendi

So I tried Gelato for apparel and had some issues at first but in the end the support was very helpful. Pradeep from the support team did his very very best to help me with all of my issues. If each supplier had such a good support life would be much easier.
Thanks a lot! Original review
Hey guys, I want to share the trouble I had with gelato. My main problem with gelato is their promise " Sell globally, produce locally". Unfortunately this promise is far from the reality. My orders took serveral weeks to be fulfilled so asked them why my prints are produced in th U.S. altough I am situated in Germany where you have printers?
Gelato: "Sometimes, we may route an order to a different producer and ship the product internationally, rather than to the location closest to your customer." So I asked if they know that this would result in unnecesarry expenses and I and my costumers have to pay high costum fees?
Gelato: "We recommend adding a disclaimer on your store informing your customer that customs fees might be due depending on where the order is shipped from." In the end Gelato costed me money and nerves. Apparently all the worst case scenarios they describe in their help center usually happen. So if you want reliable shipping times and reliable costs for your costumer I would NOT recommend to order at Gelato. Hope this helps.

wanderkluft
Almanya
Uygulamayı kullanma süresi:6 ay
Gelato yanıt 15 Nisan 2021

Hi,

First of all, I appreciate the discussion we had on the phone yesterday about your order. We have listened and are acting - you will very soon have the order delivered that was fulfilled locally in Germany - and I will keep in close contact with you as this is resolved.

We launched apparel around 8 months ago and are working to expand our clothing portfolio, as well as the number of partners in our network that are fulfilling apparel orders. Since the start of 2021, we’ve added 7 new apparel partners in addition to those that we already had live.

During 2021, you will continue to see rapid development of both our software and product offering, including more local fulfilment of apparel orders.

Thank you for your feedback, and we look forward to continuing to work closely with you, both on this order and hopefully as your fulfillment partner as you continue to grow and scale your business.

Best regards,
Pradeep
SVP Customer Success, Gelato

13 Ekim 2022

Alles heel duidelijk uitgelegd, verloopt vlot. Ook heel tevreden van de customer service via chat, wordt steeds vlot en snel opgelost.

snoet.online
Belçika
Uygulamayı kullanma süresi:7 gün
Gelato yanıt 14 Ekim 2022

Hallo, bedankt voor de beoordeling. We zijn blij om te horen dat alles soepel verloopt! Ons support team staat altijd voor je klaar - 24/7. Bedankt, Bartosz

26 Mayıs 2022

Endless problems with print quality and damaged prints. I used gelato for hundreds of photo, aluminium, and acrylic prints. I'm having to move my services to other providers after endless problems with items arriving damaged in post, and poor print quality.
"Museum Quality" prints are often scuffed and scratched. They do not appear to be high quality. Packaging is typically in a corrugated cardboard envelope that bends easily and damages the print. Gelato will offer reprints on damaged items for free, but often these reprints arrive with the same problems.
Wooden frames are extremely cheap, wood colour does not match that on the website.
"Aluminium Dibond" prints in New Zealand and Australia are not printed on 3mm dibond as advertised, but directly onto 1mm aluminium sheet. Again this often arrives bent. Packaging often has no corner protection. Occasionally the mounting bracket is attached upside down.
The app is intuitive and responsive. Customer service is excellent. But these don't help if the end products have such quality control issues.

charlesbrooksphotography
Yeni Zelanda
Uygulamayı kullanma süresi:6 ay
Gelato yanıt 28 Mayıs 2022

Hi Charles,

Thank you for your review and for your feedback.

We’re sorry to hear that there has been repeat damage to your orders. We report every error internally to ensure our team can identify and action any areas of need as soon as possible.

We really appreciate the trust put in us, and have reached out to you directly, as we would love the opportunity to chat about your situation in more depth, and find a solution for you and your customers.

Our support team will continue to be here 24/7 to help via email or live chat should you need anything.

Best regards,
Kyle
Customer Service Manager