Recenze (5 019)

Celkové hodnocení
4,9
Počty podle úrovně hodnocení
  • 94 % hodnocení s 5 hvězdami
  • 3 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 2 % hodnocení s 1 hvězdami
14. září 2024

The support is very slow. You can't hope an answer quickly. Very bad support

Radiessa
Francie
Doba používání aplikace: 20 dny
Vývojář GEMCOMMERCE CO., LTD odpověděl 2. říjen 2024

Dear Radiessa,

We truly regret any inconvenience this situation may have caused. Our goal is always to provide timely and efficient support, and we apologize for any delays ...

6. březen 2025

Day 1 we found that nothing was saved after 3 hours of work on a lander.
Day 2 we contacted the support, was told this is likely a connection issue: Session timed out. So we save every 15 minutes.
At the end of day 2, nothing was saved again.
We contact the support again, seems no clue. And there is no recoverable backup.
Enough. Saving every 15 minutes also not working. And the CS was trying to ...

SlimyJourney
Hongkong – ZAO Číny
19. červenec 2024

Not easy to use, layout changes constantly when switching from mobile to PC format

MedSocks
Nizozemsko
Doba používání aplikace: Asi 2 roky
27. červenec 2024

I am not a happy customer they expect you to know the system and it's practically impossible to get support I think we dealing with multiple people at the same time it takes for ever to answer you

SecretsOfTea
Spojené státy
Doba používání aplikace: Asi rokem
Vývojář GEMCOMMERCE CO., LTD odpověděl 2. srpen 2024

Dear SecretOfTea,

We deeply apologize for the unpleasant experience you have encountered. We recognize that we should have provided more prompt assistance and are working ...

Datum úprav: 9. prosinec 2019

Please, save yourself a headache and do not use this platform as it is incredibly buggy and unreliable. Chris the owner has been nothing but incredible unprofessional and quite moody, I have screen shots of him insulting me when he finds himself at fault and he fails to be helpful or fix the problems with my site.

I have been trying to get my site fixed with them over the past 8 months and still ...

Folklore Surf
Spojené státy
Doba používání aplikace: Asi 6 roky
15. červenec 2020

I have been using GemPages for about a year now and I am beyond frustrated.

Our Gempage load time is Over 20 seconds per page. All images optimized.

The more pages we made the slower our site became and it wasn't until it was too late that we found the issue.

I wish I could post the screenshot of our page load waterfall. Take 8 seconds for gem pages to load, Before... any other script will load.

...
Scalpa Shop
Spojené státy
Doba používání aplikace: Více než 5 roky
23. březen 2023

I am experiencing considerable frustration as I attempt to update my Impulse theme to version 7.2.0, only to find that the Gempages becomes wonky And will not display the page in the process. This issue is particularly concerning as I rely on it to operate the landing page for my subscription box service.

Unfortunately, after receiving an initial response from support, I provided the requested ...

Wicked Good Perfume
Spojené státy
Doba používání aplikace: Téměř 4 roky
Vývojář GEMCOMMERCE CO., LTD odpověděl 23. březen 2023

Hi Cheri!

We offer our sincerest apologies for the inconvenience caused to you due to the recent support experience. We recognize that our service team did not meet their ...

26. srpen 2023

These guys charged me for 13 months of 29.99 charges of this app after my store closed and I paused Shopify. I didn't ever uninstall it, I thought it was paused. I literally asked them in several emails to reconsider, refund only half, etc and they wouldn't budge, blaming me, their customer for not uninstalling the app.

They would only refund one month citing "fairness to all" in the refund ...

Lincoln Street Farm
Spojené státy
Doba používání aplikace: Více než 2 roky
Vývojář GEMCOMMERCE CO., LTD odpověděl 27. srpen 2023

Hi Nico,

We deeply apologize for the inconvenience you've faced and appreciate your feedback. We understand your frustration regarding the unexpected charges while your store ...

22. prosinec 2023

WANT TO GO BACK TO FREE PLAN, ITS NOT POSSIBLE SINCE THEY HAVE NOT HAVE THE OPTION ANYMORE!

S2H Beauty
Nizozemsko
Doba používání aplikace: Více než 2 roky
Vývojář GEMCOMMERCE CO., LTD odpověděl 5. únor 2024

Dear Esteemed Customer,

We extend our sincere apologies for any inconvenience you may have experienced. In our commitment to ensuring a smooth transition and guaranteeing the ...

15. červenec 2020

Having a really hard time with page load speeds. I have done everything possible with reducing image files sizes and having both mobile and desktop versions. Removed all JS and other apps. But this I cannot get any of these gem pages to speed up. It takes longer to load than my native theme. This is so embarrassing, I feel sorry for my customers and not getting any help from support. Looks like I ...

Aesthetics Accreditation International
Spojené státy
Doba používání aplikace: Více než 2 roky