Recenze (5 001)
Zpřesnit
-
Podle hodnocení
I am not a happy customer they expect you to know the system and it's practically impossible to get support I think we dealing with multiple people at the same time it takes for ever to answer you
Dear SecretOfTea,
We deeply apologize for the unpleasant experience you have encountered. We recognize that we should have provided more prompt assistance and are working diligently to expedite our support processes.
Your feedback is invaluable, and we are committed to improving our service to better assist you and all our customers.
Should you encounter any difficulties, please do not hesitate to reach out again. Our support team will do their utmost to assist you.
Thank you for your understanding.
Best regards,
GemPages Support Team
Unfortunately, I spent hours working on a landing page for nothing. The AUTO save function and regular save function didn't work and the next day hours of work were for nothing. And the customer service is super incompetent. All they could tell me after hours was that the auto-save function worked and they couldn't help me. I will never use this software again.
Dear Lukas,
We are deeply sorry to hear about the frustration that you experienced. We understand how valuable your time is and sincerely apologize for the inconvenience.
Upon investigating your case, we did not find any issues with our app's auto-save or regular save functions, and we are truly perplexed by the unexpected behavior you encountered. However, we will make sure to deep dive to prevent the same issue occurs in the future.
We regret if our customer service fell short of your expectations, and we apologize for any inconvenience caused by the delay in finding a resolution. We strive to provide excellent support to all our users, and we are sorry if we did not meet your needs on this occasion.
If you would be willing to give us another chance, we would love the opportunity to assist you personally and ensure a smoother experience.
Once again, we apologize for any inconvenience caused, and we thank you for your understanding.
Best regards,
GemPages Support Team
The support is very slow. You can't hope an answer quickly. Very bad support
Dear Radiessa,
We truly regret any inconvenience this situation may have caused. Our goal is always to provide timely and efficient support, and we apologize for any delays you've experienced.
Please know that we are taking steps to improve our processes to better serve you in the future.
We greatly appreciate your understanding and patience.
Kind regards,
GemPages Customer Support Team
First of all, the free version of the custom font family upload doesn't work. And the free version doesn't have an auto-save turn-off option. The maximum time auto-save option doesn't work properly and removes the completed design after reloading the page.
We used gempages for our maximum stores, but recently their poor quality free plan features forced us to move to another pagebuilder. If they don't change these things they will lose a lot of customers very soon!
Dear MrNeckHero,
Thank you very much for your honest feedback. We really appreciate it.
At GemPages, we always listen to our customers and improve our service from that.
We would like to let you know that Custom Font is available on Free plan now.
Please give it a try and let us know if there is any assistance you need from us.
Best regards,
GemPages Support Team
Don't be fooled, you won't be able to downgrade to the free plan once you subscribed. They ask you to delete the app and risk loosing your live-page in order for you to sign up again and select the free tier. Thank you very much
Dear Esteemed Customer,
We extend our sincere apologies for any inconvenience you may have experienced. In our commitment to ensuring a smooth transition and guaranteeing the integrity of the billing system and the awareness of reverting back, we have manually reverted the option back to the Free plan.
We encourage you to reach out to our dedicated Customer Support team for any further assistance you may require.
Thank you for promptly providing your feedback.
Rest assured, we remain dedicated to continuous improvement and will diligently work towards enhancing your overall experience.
Best regards,
GemPages Support Team
Not easy to use, layout changes constantly when switching from mobile to PC format
I was testing different apps for funnel building and forgot to cancel the subscription, and they refused to give me the refund even thought I didn't use the app, I definitely recommend use funnelish it's way better
Dear ELYON,
Thank you for entrusting us with your business. We understand the importance of your time and investment. Regrettably, like many other companies, we have established refund policies to maintain fairness among all our customers, which also involves Shopify Billing Management.
We apologize if our policy did not align with your expectations, and we appreciate your understanding in this matter.
Should you require further assistance, please do not hesitate to contact us.
Best regards,
GemPages Support Team
STAY AWAY. INSTALLS CODE AND DOES NOT GET REMOVED WHEN YOU UNINSTALL THE APP!!!!! Now the Site is LITTERED with all their Code!!!
No mention of code being installed....their "AI" is a joke, it doesn't work. Stay away from this APP..installs Code and doesn't get removed when the App is uninstalled.
No answer from their customer service in hours. Mulitiple bugs and not compatible with every theme without custom coding
Dear Arctic Recovery DK,
We apologize for any inconvenience you experienced. Our team strives to provide prompt support, and we regret that there was a delay in our response, we are working on it to improve our speed.
We are constantly working to improve compatibility and fix any bugs. Your feedback is valuable to us, and we'd like to address your specific concerns directly. Please feel free to contact us so we can assist you further.
Thank you for your understanding.
GemPages Support Team
They are very long to answer, bad support.
Dear Gemstaria,
We sincerely apologize for any inconvenience you experienced. It is never our intention to keep our valued customers waiting. Please be assured that we are actively working to enhance our services and aim to provide you with a much better experience moving forward.
Thank you for your understanding and continued support.
Best regards,
GemPages Customer Support Team