Recenze (4 238)

Celkové hodnocení
4,8
Počty podle úrovně hodnocení
  • 95 % hodnocení s 5 hvězdami
  • 3 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 2 % hodnocení s 1 hvězdami
Datum úprav: 5. únor 2019

This was a horrible experience, but after realizing most of the horror was my lack of knowledge on blogging. I should have backed up my content and I did not. I also didn't prepare for there to be an issue where i needed to and you always expect your site code to have a way to find lost files. This weird instance, was THANKFULLY resolved. I glanced at my blog section, and wow, it was all returned to me, Thank you for helping me and retreiving one of my first blog posts ever and almost a baby to me.
The other customer support members were very kind and figured out the issue without delay; I truly don't know what happened initially. I will leave my old review up as it an help others see that even when very rare things happen, Gem pages found a way, and that is all that really matters! BTW: My other pages are beautiful and from my last review, still functioning just fine.

They lost content from my pages. Didn't bother to help me understand what happened; they didn't even know what happened in their own system. Customer service will leave you on "seen" and not bother to reply or care. I spent SOLID HOURS to write each blog and need them for my business, Not only did it completely wipe out my blog; but they don't have the slightest clue why. I even checked previous themes and tried to recover it from code. Without even pressing the save button, it is wiped out of my entire history? This is not even slightly ok. Be very very careful when utilizing this app and backup everything you do even a font change! Before this, I couldn't even work on anything but new pages because it said my page was locked from an app. It 'unlocks' and the first attempt at editing an existing page causes this. The responses from customer service WHILE it says they are active AND have 'seen' your messages is STILL HOURS!!!

Incredible Pooches
Spojené státy
Doba používání aplikace: Asi 2 měsíci
25. květen 2018

This is the most ultimate app ever! One app can save you hundreds of dollars for other apps. It has everything what you need. But the best part is their support. These guys are going places for sure. Cheers to them!

Myspecial Store
Spojené státy
Doba používání aplikace: Asi 2 měsíci
16. červen 2018

You are responsive, very available, your customer service is incredibly efficient. I am delighted and conquered by your application and dynamism. I put 5 stars without any worries and with pleasure. Thank you

Animaux Pour Chien
Francie
Doba používání aplikace: Asi 2 měsíci
9. červenec 2018

Amazing staff behind this app ! They resolved my problem in a few hours. I recommend at 100%

Sisina
Francie
Doba používání aplikace: Asi 2 měsíci
19. prosinec 2018

Great app!!! This app makes it so much easier to create your page to any sort of liking you want. Either take examples from their pre existing template or you can choose to create it all from scratch. The interface is so easy to use that a 3 year old can figure out and its wide range of customization makes it possible to create any bizarre them to your liking. Staff is friendly too, helped me out with any problem in a quick response! Next time you're thinking of buying a paid theme from shopify, try considering this app. Saves you loads of cash.

Matrix Seoul
Spojené státy
Doba používání aplikace: Asi 2 měsíci
Datum úprav: 12. říjen 2018

I like GemPages it's really good application for creat your personalized pages and have a professional rendering! In addition, the platform is intuitive and you can communicate with assistants who are responsive and help you a lot! Go for it ! :D

ASHLEY HOWARD
Francie
Doba používání aplikace: Asi 2 měsíci
5. prosinec 2018

best page builder app, great customer service. Cannot recommend it enough.
download this you wont regret.
worth the money and time!!!!

ByDona
Spojené státy
Doba používání aplikace: Asi 2 měsíci
19. říjen 2018

I use this app to help to build a product page. It fit my theme perfectly, and the tech team is very nice to help me solve my problem.Recommend!!!1

opolar
Čína
Doba používání aplikace: Asi 2 měsíci
6. říjen 2019

Really intuitive to use, and any time I ran into complications, the support chat was right there to help. No complaints and I'm able to make some great looking pages with no coding experience at all!

LORIER
Spojené státy
Doba používání aplikace: Asi 2 měsíci
8. únor 2021

Very useful app. It has some bugs but nothing terrible. The only major drawback is the customer support.
They reply late, they are going on vacation or being out of office all the time. Some of them don't know how to help you. That happened with me. I gave it another shot with another employee and they helped me just fine. The first one just said: "I am sure you can easily build your pages again" (I had a problem with my pages.

Face Theory
Spojené království
Doba používání aplikace: Asi 2 měsíci
Vývojář GEMCOMMERCE CO., LTD odpověděl 8. únor 2021

Thank you for your feedback!

We're happy to hear that you find GemPages helpful for building your pages, but really sorry to hear that you have got a not good experience with our support agent.

I have checked the chat log session and totally agree that our agent could provide you even more effective assistance by communicating more explicitly.

Tom, and Marc will join and continue assisting you with any concerns you have. And if you need further assistance, please don't hesitate to let us know through support@gempages.help. Our team will be there to help you with our best. We would love the opportunity to bring a better experience for you.

Thank you again!

James | Customer Success Manager