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Updated review. I ultimately got a refund, rightfully, because I uninstalled the application days before the billing cycle and i got billed "accidentally" as I was told. Never the less support was better.
Dear Gold Ami,
Thank you for your valuable feedback and we are truly sorry for the recent billing incident you encountered. Allow me to clarify the situation again.
With regards to any third-party subscriptions on Shopify, the most effective way to terminate a billing cycle is to uninstall the app so Shopify can recognize the user's desire to no longer utilize the app and cancel the next billing cycle. It is essential to point out that GemPages does not have any power concerning one's billing cycle and Shopify is solely responsible for managing all billing cycles. As said, since you are still being charged even after you have uninstalled the app, we are more than willing to process the refund for the unused billing cycle.
Please kindly follow the instructions of your support team and feel free to let us know if you have any other questions or concerns.
Thank you!
Thomas | GemPages Customer Success Team
I have tried A LOT of page builders for Shopify but this one beats them all! So many great features and its pretty intuitive to start working, even without prior experience! If you have issues, they have a really helpful online support chat, that answers ALL your questions any time a day, 7 days a week!
Try it! You even get to keep your pages if you uninstall!
Super! Chris est très réactif, l'appli est vraiment smooth et simple d'utilisation.
Je recommande :)
Excellent application, there are a lot of possibilities and the support is very responsive, it reacts quickly and well.
Great app for all users. I am new in this business and GemPages works great for me. Great looking templates and very easy drag & drop Home and product pages.
Gem pages is great! The best way to get the layout you want without coding skills. Beautiful optimization and highly customizable. This app is everything with tons of support.
Great app, really cool with a réactivé support
Best landing page builder app. I am working with 4 stores and I am using GemPages for all 4 stores. The support is also awesome!
Hi there! We greatly appreciate your love for GemPages. Thanks for leaving us a review.
We are super proud to serve you and help you with 4 stores. Thanks for your support. Our team indeed is awesome and I am glad to hear that he could help with all 4 stores. I'll surely pass along your feedback to the support team.
Let us know if there's anything we can help with in the future.
Very good app to create pages, and the customer support is awesome! Highly recommended! a must have app!
The idea is great, but there are so many glitches and bugs that it makes it impossible to create a simple page without losing your patience.