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Update: I'm working on this again 1 year later and still having similar issues. The platform is slow to load and support are not online during European business hours.
App is good but support are rarely online, or at least not online during our normal business hours in the UK. So we send report requests then do not hear back for hours. With other apps at this price and of a similar nature there is always some support around to help.
Hi Jamie,
Please accept my apologies for the recent frustration you've experienced. The GemPages Team always try our best to cover 24/7 across different timezones. Our sincerest apology if at some points you have experienced a longer waiting time due to our high volume of requests.
Please let us know your concerns, if any. We guarantee that we will do everything in our power to ensure that you are completely satisfied.
James | GemPages Customer Success Manager
Wir müssen echt ein Lob aussprechen. Wir nutzen mit mehreren Shops GemPage seit über 3 Jahre. Der Support ist einfach nur perfekt. Es wird immer und immer und immer wieder geholfen. Meistens sofort! Echt kompetente Mitarbeiter! einfach nur TOP!!!! Würden auch 10 Sterne geben!
Hi there,
Glad to know that your time and effort spent with us was worthwhile. Nothing could make us happier. Contact us via live chat or email to support@gempages.help if you have any other concerns. Our professional customer services is always here to help.
This is the best app in the Shopify AppStore. I'm able to do anything I want in terms of web design. I don't know how to code and I'm still able to create a badass website. If you take your store seriously install this app. Best customer service in the game.
Very good website for e-commerce and customer service is excellent
Had a great experience with GemPages! The customer support is genuinely so amazing, Bella and her team fixed a problem that I've been having in less than 30 minutes. Truly so grateful.
This app is seriously awesome! It's been a total lifesaver for me when it comes to designing stuff. Customer service is absolutely top-notch. Morgen and Liam, you guys rock! They've been super helpful and lightning-fast with their responses. Seriously, I can't thank them enough. Keep up the fantastic work!
Thank you so much for leaving us a review!
It really means a lot to us to hear that GemPages has been easy to use and a lifesaver. Your honest feedback about the positive experience motivates us to continue improving the app for you.
I'll be sure to share these kind words with Morgen, Liam and the entire team. Please let us know if there's anything else we can help you with.
I had to switch from another page builder because of issues with the buttons on the site not working. Gempages has the absolute best templates. The interface is also very intuitive and easy to use. Jane has been my tutor teaching me how to use the app and she has been absolutely wonderful
Thank you for spending your time leaving this review. Thrilled to hear that you have amazing experience with GemPages and our service!
Don't hesitate to reach us via live chat or email, if you need assistance. Thank you again!
The app is so good, it allow to change the whole design of the website, home page, product pages, etc. it's what makes the difference between a dropshipping store and a branded store. The app is already integrated with many other apps like app reviews, which saves you a lot of time.
It takes a while for the customer support to answer in chat, but when they do, they'll assist you, help you to understand the app and if it requires a coding, they'll do it for you.
Amazing app, I should have hopped on this waay sooner! Very good customer service that's ready to help you over any roadblock you may come across.
Support was responsive. I had a problem between Gempage product page and the theme of that, they just have our issues solved finally and they worked greatly. Thanks for their hard work and their great patience !