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I have to say that this app sometimes does not work well. Some settings can not be done sometimes. I'm missing some features that I'm used to from Elementor, but the functionality is enough to build a beautiful landing page. However, the gempage builder also has options that elementor does not offer. For example, I find it very cool that in an accordion I can not only make texts but also pictures. Another negative point is that not every element has the same options. For example, I lack the possibility to overlay images. I can do that with the HeroBanner. I would like every element to have similar settings. GemPage should look at elementor and take on more functions.
My review may sound very negative, but that's not it. GemPage has all the fundamental features I need. Due to the lower setting options, I also tend less to exaggerate.
And the service is excellent. If I have a problem, then I am always helped within a few hours. The staff are very nice and competent.
great team
I really saved a lot of time
I am impressed by the efficiency and simplicity of this application
And my website is different from other Shopify site.
I really recommend this app
JLG
Great and intuitive app. The support team is even better, had a couple roadblocks they managed to help solve. :)
Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!
Jane is awesome! Gem pages is hands down my favorite page builder. Easy to use and makes a really polished finished product.
We're proud to assist with your business. Glad to hear that support agent (Jane) was there to help you get familar with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email support@gempages.help. Thank you very much!
The product can take a little getting used to, just like all things Shopify. But I love the support. They're always responsive and helpful. It definitely makes up for any issues I've experienced with the product. The other products I've tried had the same issues, but no support or support is not helpful. As a non-technical person, having someone I can ping is so so important. I really appreciate how quickly the support team responds and how they really do want to help you all the way through.
10/10 Builder and Staff. I use this on all of my shopify businesses. Janice helped me and was VERY Responsive and very kind. GIVE HER A RAISE :) God Bless, -Jake
Thank you for your review! We are so happy that our support agent - Janie was there to assist you, everything looks fantastic. Don't forget to reach us via live chat or email, if you need us we are there to help!
This app, along with customer support help me a lot. My site was very basic, an they have loads of options to change that. Only thing is it wasn’t as easy as drag & drop. Once I got the hang of it my trial was over. Hopefully my store makes money soon, an I can get a plan to continue changes. I would recommend.
Thank you for taking the time to provide a rating. Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers. Please let us know if there's something we could do to improve your experience. Please feel free to reply to this thread or reach out to us via our support email address - support@gempages.help so that we can assist you better.
awesome support and an ok page editor, user experience can get better - but it cover with an amazing support team that will help you with that experience. they told me they keep evolving and I believe them. the top editors in market are all awful if to be honest - and this one is floating above them by very little. but again - the support that it comes with, makes it one of the better ones. cant wait for their next evolution so I can give them 5 stars with my heart. 4 stars is on for the AMAZING SUPPORT. the rest is 3 stars.
Hi Amir,
First of all, I'm really sorry for the inconvenience you got while using our app and truly appreciate your effort working on the templates so far. I hope you understand that we've always tried our best to improve GemPages everyday so our users can have a stable solution for a page builder. So rest assured that we're here to support you along the way if you encounter any difficulties.
Thank you once again for bringing the issues to our attention. I can understand your experiences and look forward to providing a much better experience in the months to come.
Your feedback may decide which we will implement to GemPages page builder in next updates, so if you have any other feedback or questions, please don't hesitate to contact us via Livechat or email address support@gempages.help. I'm always behind and make sure your feedback has been listened to consistently.
We also have sent you an email to continue assisting on the current the homepage issue and would love to hear from you! I do hope we will have a chance to work together to make things right for you.
James | Customer Success Manager
Super Great application, Customer service is fantastic!
Thank you very much !!
A true gem! This app really helped build our pages, the dashboard is so easy to use and the options for how to structure a page are almost limitless.
Great customer service as well.