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I tried to cancel cause i didnt use this but it still charged me $30
Hi urbanoakdecor,
I sincerely apologize for the inconvenience you've encountered with our billing process. It's important to note that the billing system is managed by Shopify, and charges are initiated based on the billing cycle, even if the app is uninstalled on the same day.
However, I want to assure you that your satisfaction is our priority, and we stand by our commitment to provide a positive experience. To rectify this situation, I encourage you to take advantage of our 30-day guarantee program. Please reach out to our Customer Support team, and they will be more than happy to assist you in resolving this matter.
Thank you and hope to see you gain.
GemPages Customer Support Team
Very easy to use once you get your head around it or if you have use other landing page builders. I think this is one of the better ones I have used and responsiveness is also great. I add a couple of issues displaying Afterpay and Recharge but the GemPages team were quick to help and fixed it. Loving this app!
Had a great experience with GemPages! The customer support is genuinely so amazing, Bella and her team fixed a problem that I've been having in less than 30 minutes. Truly so grateful.
Literally the best customer service. They're extremely helpful with helping you navitage the page builder. I've had an amazing experience!
The best page builder with the best customer support. I'll never use anyone else.
Amazing support throught our website building process
The best shopify app, for designing the creative website. Fast customer support, with inhand fast resolutions.
best customer support and better than pagefly %100
customer service is clearly fast and they are so helpful
they are everytime so fast and helpfull
100% perfect
Incredible customer service ; Liam and the technical support are there for you and to fix your problems as quickly as they can
This app has proven to be quite frustrating. The code of this builder is inaccurate and causes issues on the pages we construct. To exacerbate matters, the support and technical team seem to lack the necessary knowledge. It's disheartening that they appear to be uninformed and unhelpful.
Dear Shreeram,
I sincerely apologize for the frustration you've encountered with our app, and I appreciate your candid feedback. We've taken your concerns seriously and have diligently investigated the issues you flagged.
After identifying the root cause, our technical team has implemented the necessary fixes to ensure smoother functionality. We understand the importance of accurate code and the impact it has on the pages you construct.
I regret any confusion caused by our initial lack of explanation. We are committed to continuous improvement and are grateful for the opportunity to address and resolve the issues you've highlighted. Our Customer Success Manager has already been in touched with you to provide a full explanation. We hope it's clear to you about the issue.
If you have any further questions or require additional assistance, please feel free to reach out. Your satisfaction is our priority.
Best regards,
GemPages Support Team