Recenze (2 495)
Zpřesnit
-
Podle hodnocení
Big problem. I have created a landing page, but the shopping cart creates an incorrect design (different from the original store). GemPages shopping cart design is terrible. Emerald in support did not help me and told me to solve the problem myself.
Support claims that the cart is managed in the main Shopify theme, but I don't have that. There is an error on the app side and they are not solving it. I paid 59 dollars, spent a whole day doing the landings and now I'm going to lose time and money.
Good day Dentiphoto,
First of all, I would like to sincerely apologise for the frustration and inconvenience you’ve experienced.
I have personally reached out to you with a proposed solution to help resolve the issue, and I hope you’ll be able to review it whenever you have time.
We truly regret that this situation caused you both time and financial loss, and we’ll continue to do our best to support you until this matter is fully resolved.
If you need any further assistance, please don’t hesitate to get back to us — we’re here and ready to help.
Auri
GemPages Customer Support Manager
My page broke and when I informed them they closed the live chat and ignored me. My page still has big error message. This is the worst software ever. Dont use it. All the people saying its 5 star are referral people or bought reveiws.
Good day Sunse
We understand your frustration, and we truly apologise for the experience. The live chat issue you encountered was caused by a technical error that temporarily disrupted the widget — it was not intentional, and we resolved it shortly after.
Our records show that the page issue you reported was fixed and confirmed working on your end. If anything still isn’t right, we’re more than happy to check again.
As for the reviews — Shopify maintains very strict moderation and policies. If we ever attempted to buy reviews, our app would’ve been removed immediately. Every review on our page is genuine and unfiltered.
Lastly, I’ve already personally reached out to you via email. If you have a moment to review my message, I’d really appreciate the chance to support you directly.
Sincerely,
Auri
GemPages Customer Support Manager
Day 1 we found that nothing was saved after 3 hours of work on a lander.
Day 2 we contacted the support, was told this is likely a connection issue: Session timed out. So we save every 15 minutes.
At the end of day 2, nothing was saved again.
We contact the support again, seems no clue. And there is no recoverable backup.
Enough. Saving every 15 minutes also not working. And the CS was trying to say we have too many theme sessions, more than 20 while we are at 19. He doesn't even bother to check our account before making any suggestion, while he already got the collaborative access.
Dear Keith,
We’re truly sorry to hear about your frustrating experience, and we sincerely apologize for the inconvenience and loss of time you’ve encountered.
Please know that we take your feedback very seriously. Our team is currently investigating the root cause of the saving issue to ensure that no user ever has to face a similar situation again. We understand how critical your work is, and we deeply regret that your efforts were lost despite your precaution of saving frequently.
We also want to acknowledge your concerns regarding the support interaction. It is our responsibility to provide accurate and thoughtful assistance, and we’re sorry that this was not reflected in your experience. Your feedback has been shared with our team so we can improve the way we handle and assess customer issues more carefully.
We are also working on enhancing the Theme Section experience to ensure better stability, reliability, and usability for all our users.
I, Auri — the Customer Support Manager — have reached out to you directly to offer further assistance and work closely with you on this issue. We’d truly appreciate the opportunity to make things right and support you better moving forward.
Thank you again for bringing this to our attention. Your experience matters greatly to us, and we’re committed to doing better.
Sincerely,
Auri
Customer Support Manager – GemPages
Modifico el código de mi tienda y ahora las variantes salen bloqueadas, tuve que cambiar de tema porque un no lo puedo solucionar
Hola M. Valentina – María Valentina C.,
Gracias por tus comentarios y lamentamos sinceramente los inconvenientes que experimentaste.
Nuestro equipo ya ha proporcionado la solución al problema con la visualización de las variantes después de la personalización del tema. Si tienes alguna otra duda o inquietud, no dudes en contactarnos nuevamente — ¡estamos aquí para ayudarte!
Saludos cordiales,
Auri | Gerente de Atención al Cliente
Equipo de GemPages
Made me believe there is A/B testing but there isn't. I'm looking a way how to migrate to Shogun.
If you are choosing GemPages as you provider, you should 100% think about the fact that they advertise features, but they don't work or are not actually included...
Dear Kuzmanov,
This is Auri, GemPages Customer Support Manager.
Thank you for sharing your feedback about A/B testing.
Please allow me to explain, A/B Testing is an incredibly useful tool for running comparative campaigns, helping users identify the best-performing options. With V7, we introduced an entirely new codebase to support seamless integration with more third-party apps, enhancing user experience. However, this new architecture means that A/B Testing could not be implemented in the same way as in V6.
Hence, we are working for a perfect solution which can help our customers utilise the feature better.
I have reached out to you with a solution, but haven't heard from you.
I would be very appreciate if we can discuss further to help you achieve your goal.
Best wishes,
Auri
GemPages Customer Support Manager
NO A/B Testing Feature anymore!
One of the reasons i chose GemPages a year ago was because they had A/B Testing feature which was not perfect, but was good enough to optimize my landing pages.
How they scrapped the feature in the new version and leaving those like me who prepaid for a YEAR in advance with no option to do a/b testing!
I'm looking how to migrate to Shogun before next billing date.
Dear Kuzmanov,
This is Auri, a Customer Support at GemPages.
Thank you for sharing your feedback regarding the unavailability of the A/B Testing feature in our V7 platform. I understand how frustrating it must have been for you to search for this functionality, only to find it missing compared to V6.
A/B Testing is an incredibly useful tool for running comparative campaigns, helping users identify the best-performing options. With V7, we introduced an entirely new codebase to support seamless integration with more third-party apps, enhancing user experience. However, this new architecture means that A/B Testing could not be implemented in the same way as in V6.
We take your feedback seriously and will definitely work on it to improve our app better.
Once again, thank you very much for giving us an opportunity to make things better.
Best wishes,
Auri
GemPages Customer Support Manager
When i paid ANNUAL subscription i was tricked to believe there is A/B testing include. Well, there isn't if you are not using the OLD version of gempages...
Dear Kuzmanov,
I’m Auri, the Customer Support Manager at GemPages.
First and foremost, I sincerely apologise for any miscommunication that may have led you to believe the A/B testing feature was included in the Annual plan. To clarify, the A/B testing feature is available in our older version (V6). However, it is not included in the latest version (V7) due to differences in code structure.
We value your feedback and have already taken steps to improve our communication, ensuring all information shared with customers is clear and transparent moving forward.
I’ve previously reached out to provide a solution but have not yet heard back from you. I would greatly appreciate the opportunity to discuss this further and help you achieve your goals.
Looking forward to hearing from you.
Best regards,
Auri
GemPages Customer Support Manager
At first i liked it, then i uploaded my new theme from shopify itself, 1 month work in my new homepage, then gempages just changed everything in the homepage, everything is gone. they cannot find it back. Its really horrible. First make a copy of ur new theme before you put it live.
If you want a beginner layout design, you can choose the gem page, but if you want a webpage with transition and animation, you must search for another web design platform. Gempage can't provide transitions and animation and does not support importing transitions from other web design platforms. In hook and crook you want transition then they provide other service which is paid. Means first you have to pay for gempage pro plan for enable there pro function and then buy another plan for animation and other things. This is not win-win situation in gempage and their customer. Waste of money.
Dear Levathon,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. While we strive to accommodate as many customization requests as possible, there are certain advanced design elements, such as complex transitions and animations, that may require additional specialized services. Our team is always happy to help within the capabilities of our platform, but for highly customized features, we sometimes need to recommend external solutions to ensure the best outcome.
We understand your frustration and appreciate your understanding as we work to continuously improve our offerings. If you would like to discuss your concerns further or explore how we can better assist you, please don’t hesitate to reach out to our support team.
Thank you again for your feedback.
Best regards,
GemPages Customer Support Team
I can't make designs with my phone, so 1 Star because it's not working, first make the app available and then push it to store guys....