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Not easy to use, layout changes constantly when switching from mobile to PC format
I am not a happy customer they expect you to know the system and it's practically impossible to get support I think we dealing with multiple people at the same time it takes for ever to answer you
Dear SecretOfTea,
We deeply apologize for the unpleasant experience you have encountered. We recognize that we should have provided more prompt assistance and are working diligently to expedite our support processes.
Your feedback is invaluable, and we are committed to improving our service to better assist you and all our customers.
Should you encounter any difficulties, please do not hesitate to reach out again. Our support team will do their utmost to assist you.
Thank you for your understanding.
Best regards,
GemPages Support Team
It keeps on crashing never saves my work and has tons of extremely irritating bugs and glitches.
The support is very slow. You can't hope an answer quickly. Very bad support
Dear Radiessa,
We truly regret any inconvenience this situation may have caused. Our goal is always to provide timely and efficient support, and we apologize for any delays you've experienced.
Please know that we are taking steps to improve our processes to better serve you in the future.
We greatly appreciate your understanding and patience.
Kind regards,
GemPages Customer Support Team
They reduced the number of theme sections available. Now if you want more than 20 sections you must pay 59$/month
Dear Valued Customer,
We sincerely apologize for any inconvenience and for the miscommunication regarding the limitation of the Theme Sections. Please reach out to our Customer Support team, and we will gladly assist you in restoring your original section allowance.
We hope this resolves the issue and allows you to continue working seamlessly.
Thank you for your understanding.
Best regards,
GemPages Customer Support Team
HORIBLE JUSTE
If you want a beginner layout design, you can choose the gem page, but if you want a webpage with transition and animation, you must search for another web design platform. Gempage can't provide transitions and animation and does not support importing transitions from other web design platforms. In hook and crook you want transition then they provide other service which is paid. Means first you have to pay for gempage pro plan for enable there pro function and then buy another plan for animation and other things. This is not win-win situation in gempage and their customer. Waste of money.
Dear Levathon,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. While we strive to accommodate as many customization requests as possible, there are certain advanced design elements, such as complex transitions and animations, that may require additional specialized services. Our team is always happy to help within the capabilities of our platform, but for highly customized features, we sometimes need to recommend external solutions to ensure the best outcome.
We understand your frustration and appreciate your understanding as we work to continuously improve our offerings. If you would like to discuss your concerns further or explore how we can better assist you, please don’t hesitate to reach out to our support team.
Thank you again for your feedback.
Best regards,
GemPages Customer Support Team
They are very long to answer, bad support.
Dear Gemstaria,
We sincerely apologize for any inconvenience you experienced. It is never our intention to keep our valued customers waiting. Please be assured that we are actively working to enhance our services and aim to provide you with a much better experience moving forward.
Thank you for your understanding and continued support.
Best regards,
GemPages Customer Support Team
No answer from their customer service in hours. Mulitiple bugs and not compatible with every theme without custom coding
Dear Arctic Recovery DK,
We apologize for any inconvenience you experienced. Our team strives to provide prompt support, and we regret that there was a delay in our response, we are working on it to improve our speed.
We are constantly working to improve compatibility and fix any bugs. Your feedback is valuable to us, and we'd like to address your specific concerns directly. Please feel free to contact us so we can assist you further.
Thank you for your understanding.
GemPages Support Team
Es un robo no la instalen.
Dear Esteemed Customer,
We are sorry to hear about your dissatisfaction and understand your concerns. At GemPages, we strive to provide high-quality service and support to all our customers.
It appears there may have been a misunderstanding regarding the functionality of our product. Our team has reviewed your recent conversation with our Customer Support team, where we explained how the Image to Layout function works.
We would appreciate it if you could provide us with more details about the specific issues you encountered, so we can better understand and address your concerns. Your feedback is important to us, and we are committed to resolving this matter to your satisfaction.
Thank you for your understanding and for giving us the opportunity to improve.
Best regards,
GemPages Support Team