Geos: Geolocation & Redirect
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Lea and team are absolutely AMAZING. They always respond quite rapidly and are incredibly helpful in troubleshooting and fixes. I highly recommend this app to anyone in the ecommerce world who needs geolocation & redirect. Huge fan here!
Thank you so much for taking the time to leave us a rating, we truly appreciate it ^^ Your support means a lot to our team and really encourages us to keep improving every day.
If you ever need anything, please feel free to reach out anytime. I’ll be happy to help. Our mailbox is: help@onionlab.io
Best regards,
Lea
Super Service, sehr hilfsbereit. Meine Wünsche wurden erfüllt.
Wow, i downloaded this app but had trouble setting up. I emailed them now 2 weeks back (asking for urgent help) - ZERO reply. Even followed up - nothing. Only downloaded it as the customer service is supposed to be good. Guess its useless to me now and will have to undownload. Quite frustrating given the loss of time.
This is Lea from the Geos app. I sincerely apologize for missing your email — the previous message accidentally ended up in the spam folder 😢
At Geos, we’re offering Early Bird customers lifetime free access to all current app features, along with dedicated support. Please let me know a time that’s convenient for you to go online, and I’d be more than happy to personally assist you in reinstalling the app, customizing the interface, setting up geo-location popups on your website, and ensuring your users are directed to the right language and currency.
Wishing you a joyful and peaceful holiday season – I’ll be here ready to assist, what time will work best for you?
Lea
Geos team
Tried two different apps. This one is the better one by a mile.
Ability to connect different expansion stores and the ease of doing it is excellent.
Only item for improvement is that the settings didn't save often and were a bit laggy. This happened more when connected to our US VPN. Versus when being on our EU based servers. But once the settings saved it works well and as expected.
[June 12]
I just wanted to follow up and see how things are going 💪 Our team has a few ideas to help the popup fit your website even better, such as adjusting the colors, fonts, and market selector styling. We’ve sent you an email at care@calaswim.com. If you’re interested, feel free to reply to that email or chat with us directly in the app. We’ll be happy to help right away 😊
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[June 08]
Thank you so much for taking the time to leave us such a detailed review, we really appreciate it 🥰 I’m very glad to hear that you like Geos and that the setup has been helpful.
I also noticed your comment about the settings not saving smoothly at times. I’ll share this feedback with our team so we can look into it further, sometimes it might be just because of the internet connection, especially when the merchants connected through the VPN. Next time you open the app, you’ll see me online right there, ready to support you through each step 😊
Best support! Super helpful and the App works great.
Lea here! Thanks so much for your feedback. If you have any further request, do not hesitate to reach out to me. Have a lovely day!
horrible app. doesn't work. I try to save the changes I made to pop up but it's bugged doesn't save anything. stay away
[July 09]
I know your first experience with Geos was not good, but if you’re open to giving the app another chance, I’d be happy to personally support you through the setup and stay with you until everything works properly on your store.
We can review everything together. I’ve also sent you an email with the detailed support plan I prepared for you, so I hope you’ll have a chance to take a look. We’d really love the chance to make this right.
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[June 13]
I'm Lea from Geos app! We’re truly sorry that you ran into this issue while setting up your popup. We completely understand how frustrating it must have been to make your changes and then be unable to save them.
As soon as we received your message, our Development team investigated the issue and fixed it completely. The Save button is now working normally, and your changes should be saved as expected.
We’ve also sent you an email with a personal follow-up and a solution prepared specifically for your store. Please have a look when you have a moment.
Thank you for bringing this to our attention and giving us the chance to make things right. We’re always here if you need any further help.
Great app. Customer service are incredibly helpful, and customised a number of options to our needs. Perfect option for Geolocation.
At first I'm doubting because I'm changing from another app to Geos. Now, I say you can move forward with Geos. NIce app and most importantly nice support from customer service and dev team.
The app just works !
The best support ever .
Thank you so much for taking the time to leave us a rating, we truly appreciate it ^^ Your support means a lot to our team and really encourages us to keep improving every day.
If you ever need anything, please feel free to reach out anytime. I’ll be happy to help. Our mailbox is: help@onionlab.io
Best regards,
Lea
Great app and great support.
Thank you so much for taking the time to leave us a rating, we really appreciate it.
Your support means a lot to our team and helps us keep improving every day.
If you ever need anything at all, feel free to reach out anytime at help@onionlab.io
Lea
