Rise Gift Cards & Store Credit

Great fast and easy customer service with Eddie

Eddie was so helpful in helping me track down a gift card code. I had a client awaiting an answer, so I really appreciated how quick he was to assist me!!

Thanks Eddie!

Exceptional Support from Pauline - White-Labeling Setup Made Easy and during the most crucial time of the year!

I needed to set up email white-labeling for our gift cards to fix deliverability issues (emails going to spam). Pauline from Rise.ai support went above and beyond!

She provided clear DNS instructions for my end and had everything verified and activated within 30 minutes (so FAST).

When we discovered the MX records were interfering with our existing email setup, she quickly confirmed we could remove them without affecting white-labeling functionality.

The result? Gift card emails now land in the inbox with our branded sender address instead of spam. Clean, professional, authenticated emails.

Pauline's technical knowledge, responsiveness, and genuine care for getting this right made all the difference for our brand! This is what world-class support looks like.

Special shoutout to Pauline - thank you for your patience and expertise! That was the fastest turn around ever!

Juna was particularly helpful this afternoon. I was having problems uploading a campaign. She was able to diagnose the issue and explain the fix. All is resolved. Thank you.

Eddie was a huge help getting support when needed

Junalou from the Chat Support team is super knowledgeable and efficient. Highly recommend the app because of the superb support and ease of use. Thanks!

super quick and efficient! hope i get eddie's help every time!

Eddie and the rest of the team were extremely helpful this week! I needed a way to not have our automatic store credit emails go to spam, and Eddie patiently walked me through how to prevent this from happening. He was detailed, quick to get back to me and in the end, our problem is now solved! Thank you!!

Great support, always sort out problems super quickly! 100% recommend.

The charges based on our platform sales is ridiculous. When there is no purchase of gift card was made, they charge us base on our sales even though our sales did not include the gift card. Did does not make any sense for us. not recommended to use