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Pricing is terrible. They don't just charge for each order Rise is involved with (store credit, loyalty, etc.) - they charge for EVERY ORDER YOUR STORE PROCESSES. It's over $150/month in ADDITION to the $600/year fee. *update* After contacting support, they bumped me up to the $200/month plan and refunded the overage fees. I would still like the price to come down a bit, but this is sufficient.
Hi there,
Keren here :) Our customer support team has tried to reach out to you. Please be in touch with us at info@rise.ai with your availability for a conversation and best contact number - customer satisfaction is our number 1 priority and we'd like to ensure we resolve this fairly.
Regarding pricing, our plans are structured according to business size. This makes it easer for businesses to determine which plan is best for them.
How do we measure business size? According to the total number of store orders processed per month.
If your orders exceed the amount included in your plan, then there is an additional fee per order. This is explained on our Pricing Page - https://rise.ai/pricing
For any billing questions, please reach out to our customer support team. We can also help with recommending the most cost-effective plan for your business.
Looking forward to hearing from you so we can sort this out.
All the best,
Keren
We just got it, but so far it has been really easy to use and set up. I also ran into an issue and was able to get it resolved quickly with their support team. Also - SUPER NICE! Pauline helped me out and it was a really great experience! Excited to keep working with their team and this product!
Thank you for the review. We are glad you had a great customer support experience with Pauline and the entire team! Thanks for choosing Rise!
Just getting started with Gift Wizard. My store is not active at this point. Gift Wizard's staff has been great to work with. I'm anticipating the gifting app will help me reach my objective of sharing a life giving message!
5 stars for customer service!
This app does what it says on the tin and has a great support team on hand to help. I would recommend
Great support! Easy to use for us and the customer :)
We have a complicated workflow where customers receive a bonus on top of their 5% rewards if they hit certain thresholds. This caused a glitch in how rise handled the rewards and sometimes gave customers double rewards. After some back and forth with Rise which took a while they have mostly fixed this and have also compensated us for the customers who received and redeemed more than they should have. The app does not give you great reporting to be able to monitor this situation or view pending rewards and as such it took me a while to catch this error. If they fix reporting and we confirm this app is working properly I will raise my review again.
Great app, easy to use and highly increase sales, I truly recommend using it
O aplicativo cumpre tudo o que promete, possui interface amigável e fácil de usar. O atendimento do suporte é excelente.
Hi Nordweg,
Thank you so much for the positive review! We are super happy to hear you are having such a great experience with our team and app. Please let us know if there is anything else we can assist with!
The customer service is excellent. Really fast response time. Eddie did a fantastic job helping with a minor issue I was having.
Thank you for taking the time to write a review and for giving Pauline a shout-out! Please let us know if you have any other questions we can help with :)
Awesome APP! The customer service is truly amazing and they will go out of their way to help you out! HIGHLY RECOMMENDED