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Quick, effective and easy to use! Very friendly, timely and helpful support! We used Rise to integrate gift cards from Squarespace and Square and it worked seamlessly to transfer all of them, in one upload, to Shopify! Amazing!
Thank you for this amazing feedback! We are delighted to know that you received immediate assistance from our Support Team and found our app useful and easy to use. Please feel free to reach out should you need further help with anything :)
Very quick customer service! They respond to our inquiries within hours and make changes to address our needs.
Giving this app and 2nd chance and will update it within 15 days, customer service reached out and looks like they want to make this work.
Hey guys,
It's Mark from the Rise team. Thank you for bringing this matter to our attention. Your feedback helped us get better!
First of all, I wanted to say we are deeply sorry for any inconvenience we caused. We carried out an internal investigation and it seems that Roy, our CS manager, contacted Chris from your team after less than 12 hours on Saturday, June 22nd, 2019 at 11:15 AM.
Furthermore, our VP of product, Ari called you during this weekend and tried to solve your unique theme issue. You’re welcome to take another look and try our app again with our new retention and upsell tools. We’d love to have you back :)
You may reach us anytime at info@rise-ai.com or at +1 646 8786419.
Best,
Mark
Very straightforward and easy to use. I like the simplicity of just earning store-credit instead of 'points'. Team has been very responsive and helpful, and open to suggestions for different functionality!
Thank you for your great review. You are also the best ✨
Good luck with your Store Credit Rewards Program.
This is something I truly need. I was looking for an easy way to get gift cards. This helps me out alot and Thank you.
Thank you for your review. Our support team is always here to help you ✨
Good luck with your Store Credit and Rewards Program.
Couldn't have done it without Dana's help today. Thank you for all your support and making it so easy. Brilliant
Thank you for this wonderful review. Our team is always here to help ✨
Please let us know if we can help with anything else.
I've used this app for gift cards and rewards - it's early days however the team have been quick to respond to any questions I've had.
Thank you for the review :) Even from the start, we are looking forward to seeing great results for your business. Please reach out to us with any questions or to get some tips for launching a new rewards and gift card program.
I love Rise's active approach - that's what brands need to do now in my opinion. We use rise to send rewards but also to refund customers with store credit and for sending gift cards to our customers when there are problems with shipping etc.
Great customer service! Eddie was super helpful.
Thank you for the review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated! :)
We struggled a lot in the past to manage store credits. This application gave us a platform to manage all of this.