Rise.ai: Gift Cards & Loyalty

UPDATED: Support reached out to me and I was able to fix what was wrong. I'm updating to 4 stars until I can get some real-life use out of the app. I want to see if my customers experience what they should. So far, so good though.

I am confused on how this app got so many good reviews. I've been back and forth with support for a month, over a number of issues - all related to the loyalty portion of the app. The workflows are not easy to use if you have anything beyond the basics. The 2 main things we wanted to do - issue store credit for X number of bags of coffee purchased and limit the workflow to specific collections - are not available right now. There are work arounds but they are cumbersome. I placed a number of test orders today (not thru the app; these were actual orders out of my own pocket) and nothing happens. Currently awaiting an answer to my cry for help from Support one last time. I did give 2 stars because Support is fairly responsive and helpful but I don't feel like my needs are over the top and yet I can't get this to work. Could be user error - if support takes care of my issues and gets me up and running today, I will update my review. Otherwise, I will need to cancel; too much time and money wasted so far.

Subscribe feature is available now! There is no unsubscribe option allowing customers to opt out of email notifications from the app. I've been on chat time and time again to figure out options and the assistance is awful and leads to no options. Avoid this app if you don't want to deal with angry customers that can't unsubscribe. Hopefully I can find a better option. The headache with a large customer count is not worth the store credit function.

A great user friendly app to get your loyalty program off the ground. There are a number of video tutorials available on their YouTube channel that I found very helpful when learning how to make our flows. Eddie on the support team was a rock star and was super helpful and attentive!

Great support! I have recently downloaded this app. It seems pretty cool, just having some issues with displaying proper currency.

This app does what it says on the tin and has a great support team on hand to help. I would recommend

I downloaded the app to use as our loyalty program and had it set up and running in less than hour. Easy to customize and I like the features available. Looks like it has everything we need.

Installed this app for their store credit features and it has integrated very well into our store. Nadav was very helpful with setup and quickly responded to any questions I might have had.

The app itself is very easy to implement. The set-up of the various types of emails and programs is not hard, but not totally easy either. It takes time but the end result is very good. Where this group excels is the customer service. When I do have a question or don't know how to do something, I just send a chat and they are quick to respond. They are extremely helpful and thorough. I enjoy working with them!

Pricing is terrible. They don't just charge for each order Rise is involved with (store credit, loyalty, etc.) - they charge for EVERY ORDER YOUR STORE PROCESSES. It's over $150/month in ADDITION to the $600/year fee. *update* After contacting support, they bumped me up to the $200/month plan and refunded the overage fees. I would still like the price to come down a bit, but this is sufficient.

We just got it, but so far it has been really easy to use and set up. I also ran into an issue and was able to get it resolved quickly with their support team. Also - SUPER NICE! Pauline helped me out and it was a really great experience! Excited to keep working with their team and this product!