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Very impressive customer service and this app is the best I could find for gift cards and a rewards program.
Thank you so much to Juna for her professionalism. Very helpful !
The Frankie Shop team !
Great support. Very patient and quick to respond. I really appreciated the support from Junalou. Great app.
Eddie was an excellent support assistant. I could not figure it out without him.
We are just starting out using this app but, after trying a few others, we can say, at least so far, this app is above and beyond better than the others! It has great features and is easy to use and set up. Everything is pretty much straightforward and, the questions we did have, Eddie was very quick to answer and helped us tremendously. Highly recommend this app!
Fantastic app and fantastic customer service!!! ⭐️⭐️⭐️⭐️⭐️ Got excellent help from Pauline, very much appreciated
Eddie replied very quickly, was extremely informative and made the process SO easy for me! Very happy with his support!
DO NOT USE this app if you're looking for a VIP-tier-based loyalty program. The app can be configured to send out an email when a customer "unlocks" a tier... however, the app does not explicitly tell customers what tier they're on nor allows them to easily track their progress toward other tiers. Imagine logging into a rewards program with your credit card, airline, or hotel and not being able to see what your status is. This app is broken until they figure this out.
Eddie was very helpful and answered my questions in a timely manner!
Sold $100 in gift cards and paid $120 in fees. This fee structure makes no sense.