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Gift Wizard have good concept.
The customer service is fast but sometimes misunderstand in communication. Still highly recommend.
Easy to set up and helpful team! Works great.
To use all features it gets a bit expensive for a small company like mine.
Updating my review from 1-Star to 4-Star. While I still completely believe that Rise.AI's pricing model is completely out of sync with Small/Startup company sensibilities (and budgets), the app itself is amazing. To me, it makes more sense to reduce the barrier to entry (app fee) and enable more features and build more cost into the transaction volume. That way we grow, and succeed together until a base fee starts to make more sense. That said, it's easy to integrate, customize, and deploy without knowing code. I only launched the giftcard functionality but look forward to utilizing the other elements soon. I also want to acknowledge the Customer Service/Support team, specifically Itay, who engaged immediately to "save the sale". He was outstanding when it came down to listening to my concerns and actioning an amenable solution. Exactly the kind of thing I wish more companies did well.
Hi there,
Keren here from the Rise.ai team.
We're sorry to hear we haven't met your expectations, as customer satisfaction is our number one priority.
I understand our customer support team has reached out to you, but I'd personally be happy to speak with you directly to see how we can improve your experience with our app. Please contact info@rise.ai to schedule a time with me.
Our pricing structure can be found here: https://rise-ai.com/pricing. This page includes a plan comparison table which outlines the features included in each plan.
Our Starter plan includes our digital gift card solution, referrals program, store credit and loyalty features too.
I hope to hear from you :)
I was very pleased with this app so far. We're using it to create bulk gift card codes so we can produce physical gift cards for distribution. The process is a little clunky as you have to get your bulk request manually approved before it can happen, but I understand their reasoning for that.
Thanks for the review! We are in the process of updating our bulk feature so this feedback is helpful :) For now, we first check that your bulk gift card requests are uploaded correctly so the process runs smoothly.
Had an issue after the easy install because I realized that for our customer base the app interface would need a little tweaking. Needed to buy the pro version for the customizations I would require. Support was pretty quick and very thorough.
Best technical assistance ...........................................................................
Thank you for the review! We are pleased our support team helped with your technical questions :)
I have only just installed the app and am in the process of configuring it. I like what I've seen so far, but I'm only just now getting into it. I asked Support to remove the "Add To Cart" button from the Gift Card product and Eddie did that within a couple of minutes of my request. That was very fast support! I look forward to enabling other elements of the app as I learn more about them. I plan on updating my rating after getting a chance to use it for a bit. Our store is not live yet though so that may take a few weeks.
Thank you for writing a review and highlighting your positive experience with the set up process so far, especially due to Eddie's support.
There are a lot of features to activate so please feel free to reach out to our team with any more questions.
We look forward to seeing your store post-launch!
Great app, I love its features! I can modify the design of the gift cards without having to code. It has many options to choose from.
Thank you for the review! We designed our app so that you can customize the gifting experience (and loyalty) without any coding/dev work - we are glad this works well for you :) Please let us know if we can help with any questions.