EG Auto Add to Cart Free Gift , 451 değerlendirme
Hassaslaştır
-
Puana göre
Really stoked on this app! Super easy to set up & the customer service is excellent!
This app has caused us many many issues. Their glitches often result in not adding a gift or not removing the gift when customers remove products. Caused us having to manually edit lots of orders, wasted lots of our support team time, and the worst part is when we reached out to them, their support is cold and not caring at all, never tried to help resolve their own issues, only blamed us by saying that it's our own theme code that doesn't work and caused conflicts with this app. After changing to another app, all those problems were solved, then we realised that it's this app that doesn't work.
Hi there,
Nathan here the product manager for EG. I have tried reaching out to someone in your team who raised a customer support request a while back but I haven’t heard back from them.
I am disappointed to read about your experience with the app. I have checked through our support records and understand why you feel this way. We have made major improvements to our support flow and added more resources to our support and development teams as we realised it needed improvement. We’d be more than happy to assist in looking into the issue you have faced and look into a possible solution for this hiccup with EG if you’d like to use the app again. We’d love to turn this around and make EG work well for you.
Let me know what you think.
Best regards,
Nathan
Great App, simple, quick & easy to use. very happy
You're the best! EasyGift's got your back.
Great app, improving our sales with a Free Item added into the cart automatically.
The support team is AMAZING. They helped me make many changes and were always happy and prompt to respond to any queries.
Easy to use
You rock for picking EasyGift! We're here to assist!
works very nicely so far. Easy to create and not confusing.
Wow, EasyGift is seriously awesome! I've been using it for my Shopify store and it's been a total lifesaver. I set it up to add a free gift with each order and it's been working like a dream. It’s so simple to use and does the job perfectly, every time.
The name says it all - it makes giving gifts a total breeze. I love how it automatically adds the gifts to my customers' carts without me needing to do a thing. It’s really made my life easier and my customers seem to love the surprise.
Even though I've only been using it for the free gift feature, the app seems to have loads of other cool things to play with. It talks about things like BOGO deals and special offers based on what's in the customer's cart. Can't wait to try these out!
The best part? You can make your own rules about when to give gifts, based on the value of the cart or even specific products. And you can set up when you want to start and stop the offers. So much flexibility!
In short, if you run a Shopify store and want to give your customers a fun surprise and boost your sales, give EasyGift a go. Trust me, you won't regret it.
This app works perfectly and their support team is super helpful.
Wow! Thanks for the amazing review! All the best with your EG rules
Great customer service, respond quickly and helpful. The latest version works very well for my store.
Nathan & Stephanie have been beyond useful! I struggled with some limitations due to a custom engraving app we are using on our website, and they went out of their way to test this with me, suggesting solutions, and helping me put them in place so that eventually, I solved my problem. I can now run a gift with purchase promotion again and I'm super greatful for the amazing customer support. Highly recommended!