Giftship: Gift Options & More

UPDATE: I've adjusted my 1 star review, as after posting Tim & Kevin fixed the problem in about 10 minutes. Here's to happily shipping to multiple addresses again.

I loved this app. Support was initially great, and there is no doubt it has boosted sales. However we have had an issue with this app since the middle of May 2020, where whenever a customer tries to enter an address the app just freezes, with the dreaded constant spinning 'wait' wheel. I contacted Pix on the 20 May. Nothing. On the 27th May. No response. Mid June, no response, again on 4th July through every support channel i could, in frustration. Still nothing. This is a great app, but unuseable for us as the support has become so poor. I'm giving it a week, then uninstalling. It's a real shame and so so frustrating. When an app is this useful, the support needs to match it, which it did in the beginning. I'm wondering whether this is a classic case of give good tech support at the outset to get excellent reviews, and then abandomnolder accounts to their fate. Real shame.

Tim and team we're so quick to respond and helpful. They answered my questions immediately. I couldn't recommend Giftship more!

Giftship is an awesome way to customize the gifting experience for your customers. The best part, the customer service is AMAZING! We highly recommend adding this app to your Shopify site.

We recently changed to giftship from another app we had used for a number of years to help with better functionality for our shipping. We have previously used another app for our gift hamper service The Botanica Box. Having recently engaged another web designer for our latest business, Foliar (a florist) we were recommended to use Giftship for that. We were so impressed by the extra functionality included cut off times that could be set to our local time and Clearer entries for note card entry. We decided to also change this over to our gift hamper service. It was easy to set up, but I just needed help to remove sections of code that are not needed now. The response I received from support was incredible and they were able to resolve the issue immediately. I could not be happier with the app itself and the support as well

We use this app on our store for multi-ship and product options and plan to add the bundling. Their customer service couldn't be better. So happy with this app and the people behind it! They've solved a lot of issues on our end quickly and made it really simple.

So far, so good! This app was very easy to implement, and the settings are both thorough and clear. My store's theme was interacting with the multiple-address feature, but the Giftship team got back to me almost immediately, and had everything completely fixed within 24 hours.

GiftShip app provided the features we needed: multi-address shipping, gift messages, delivery date picker etc. It has plenty of options to configure the look and feel of the cart and user experience. The best part is their support! Kevin promptly helped us with the tweaks and mods we asked for. Highly recommended!

Gift ship saved me thousands of dollars. I had hired a web dev (name withheld) and all they wanted to do was customize, customize without a workflow. Things took months and basically just sank $. Gift ship customized a few things that made a world of difference in our UX. Definitely recommend them.

It's a one-stop-shop for many types of product upsells and order attributes. The help desk is impressive as well - very responsive and clear in helping us uncover some issues we were facing.

This app has been great and fits our needs perfectly. The company that owns this app also has been very helpful in answering my questions and has helped assist in various requests. I am really looking forward to the new look of the box builder that comes out next month.