Giftship: Gift Options & More

We have been using Giftship for our multi-address shipments, upsells, variant options and now the bundle builder and are very satisfied that an app is capable of doing so much to make our process smooth for our customers. Additionally, the support team is fantastic. Every time we have a question or hit an issue (we are not tech savvy here so that's us!) the support team is helpful, kind and helps with a sense of urgency. All in all very happy with this app and the backend support!

Support was extremely helpful and is customizing a few specific things for our shop! I am SO excited to have this app it is going to make a HUGE difference for customers. Best app ever!!

It has all of the features we were looking for! I had some set up issues due to third party site template, but their customer support was very quick to respond and solved my problem.

Great functionality for product options, shipping to multiple addresses, custom date pickers and more. Easy to set up and really helpful support team to smooth out any initial problems. Definitely recommend.

I am super impressed with the customer support from the Giftship team!! I needed some help getting the app set up with my theme, and Tim Rokeby-Thomas jumped right in and took care of it and help with any other questions i had! He went above and beyond what was needed and so in such a timely fashion! THANK YOU!!!

This app has been invaluable during busy gift-giving holidays! I also really appreciate how well the features integrate into the site visually— no weirdly bulky add-on visuals or anything, just streamlined text with a checkbox. The dev team is always very responsive and helpful too. :)

Alright, let me break down my full experience with GiftShip. I first came across this app 1 year ago, and I implemented it on my website. I knew exactly what I wanted, but back then they did not have it all the capabilities, and I ended up leaving. We just recently came back to GiftShip, and the difference in capability, workflow, and a huge improvement in UX has been tremendous. Picking any paid service is like picking a partner in business, and we are very careful with that. We try to pick wisely. Now, congratulations to the team on the massive growth, and major improvements in the platform. And also for Tim, for being an awesome Merchant Support filled with wise coding knowledge and fast turnaround. The company is lucky to have you!

UPDATE: I've adjusted my 1 star review, as after posting Tim & Kevin fixed the problem in about 10 minutes. Here's to happily shipping to multiple addresses again.

I loved this app. Support was initially great, and there is no doubt it has boosted sales. However we have had an issue with this app since the middle of May 2020, where whenever a customer tries to enter an address the app just freezes, with the dreaded constant spinning 'wait' wheel. I contacted Pix on the 20 May. Nothing. On the 27th May. No response. Mid June, no response, again on 4th July through every support channel i could, in frustration. Still nothing. This is a great app, but unuseable for us as the support has become so poor. I'm giving it a week, then uninstalling. It's a real shame and so so frustrating. When an app is this useful, the support needs to match it, which it did in the beginning. I'm wondering whether this is a classic case of give good tech support at the outset to get excellent reviews, and then abandomnolder accounts to their fate. Real shame.

INCREDIBLE app with incredible support. The app does exactly what it says and it will. Tim and Zak went the extra mile to help us with our custom needs.

Couldn't recommend a better app and company to work with!

When we were building our Shopify business, we had repeated bad experiences with Shopify "experts" and other applications companies. Finally, with Apps by Pix we have found a Shopify app and business that has been genuinely helpful, concerned for our business, and mindful and caring about the quality product they are producing. We are soooo appreciative of Zac and Tim and the team at Apps by Pix for their detailed work. This app improves our business model, our customer experience, and our operations substantially!! We invested in a lot of up front work with Zac and Tim before installing the app - these guys are terrific!! They are VERY responsive whenever we have had a question or concern. We required a bit of customization on the app to fit our business model and they came through with flying colors! We would recommend this company to anyone considering the app. By the way - we checked out several of their references beforehand and got the exact same feedback!! That speaks volumes! Thank you Zac and Tim for showing us that we can partner with a development company that won't leave us high and dry!! Keep up the great work!