Recensioni (27)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 78% delle recensioni ha 5 stelle
  • Il 15% delle recensioni ha 4 stelle
  • Il 4% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 4% delle recensioni ha 1 stelle
28 febbraio 2022

User friendly interface, amazing support team, and customer profiles log all forms of contact (email, phone, SMS, live chat) and order history, making it easy to review previous conversations and purchases in real time. Switching over to Gladly was a game changer and we’re so excited about the integration!

Rowing Blazers
Stati Uniti
Circa 3 anni di utilizzo dell’app
Data modifica: 22 settembre 2021

We love where this is headed! There could be more actions included (like cancel, duplicate, partial refund). The only functionality at this point is refund, and it's only for a full refund. It would be helpful to provide partial refunds, too. The recently added discount code function would be a huge win for us but there is a current bug adding an additional space to the code that makes the code ...

Groove Life
Stati Uniti
Oltre 2 anni di utilizzo dell’app
Gladly Inc ha risposto 24 settembre 2021

Hi there! Thank you for this feedback, we appreciate you taking the time to share it with us. Quick tip - when copying/pasting a discount code, make sure to check for extra ...

18 febbraio 2022

Our team really enjoys the conversation design of the CRM. Gladly is very open to feedback and very responsive to our support requests. We are excited to see new integrations happening and to be a part of those innovations. We believe as Gladly continues to grow and develop it will have a great positive impact on our company as we scale.

Rhone
Stati Uniti
Oltre 2 anni di utilizzo dell’app
10 febbraio 2022

We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.

Jupiter
Stati Uniti
Oltre 2 anni di utilizzo dell’app
23 febbraio 2022

We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.

Best Choice Products
Stati Uniti
Oltre 2 anni di utilizzo dell’app
1 aprile 2022

I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!

Nisolo
Stati Uniti
Oltre 2 anni di utilizzo dell’app
1 giugno 2022

Gladly is the best helpdesk in the game right now. It's incredibly easy for agents to use which immediately translates into a favorable customer interaction. Our work rate essentially doubled overnight and our response times were cut in half. Gladly doesn't have many of the out of the box integrations that other help desks may have, but I believe their product team listens to feedback and is ...

Elysium Health
Stati Uniti
Oltre 2 anni di utilizzo dell’app
17 febbraio 2022

Very easy to work with, super responsive, and love how organized they were during the transition. Would absolutely recommend1

Revival™
Stati Uniti
Circa 2 anni di utilizzo dell’app
22 giugno 2022

Gladly allows us to give our customers the best experience possible while providing a system that is easy-to-use for agents and thoughtfully built. We have had a great experience with Gladly and want to give a huge shout-out to Melissa, our Customer Success Manager, for making our for journey better than we could have imagined. From launch to maintenance to optimization and planning, we have been ...

Because Market
Stati Uniti
Oltre un anno di utilizzo dell’app
27 maggio 2022

Completely transformed and streamlined our client care team. The way that agents can seamlessly switch between contact channels is very efficient. The implementation process is very thorough and the offerings can be tailored to match needs. We will be able to grow with gladly for a very long time!

FoundRae
Stati Uniti
Oltre un anno di utilizzo dell’app