Gladly

Gladly

Prezzi
A partire da $180/mese
Valutazione
4,7 (27)
Sviluppatore
Gladly Inc

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth.

Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth. altro
  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

  • Check-out
  • Stella Connect
  • Klaviyo
  • Attentive
  • Yotpo
  • Postscript

Prezzi

Puoi ricevere addebiti esterni da Gladly Inc separatamente rispetto alla fattura Shopify. Maggiori informazioni

Hero Pricing

$180 /mese

  • multchannel comms (email, chat, telephony, SMS, social)
  • 1 convo history - all channels
  • Knowledge base
  • Real-time reporting
  • Integrations OOTB

Superhero Package

$210 /mese

  • Everything in Hero Package plus:
  • Custom reporting
  • Premium support

Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo

Recensioni (27)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 78% delle recensioni ha 5 stelle
  • Il 15% delle recensioni ha 4 stelle
  • Il 4% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 4% delle recensioni ha 1 stelle
10 febbraio 2022

We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.

Jupiter
Stati Uniti
Oltre 2 anni di utilizzo dell’app
23 febbraio 2022

We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.

Best Choice Products
Stati Uniti
Oltre 2 anni di utilizzo dell’app
1 aprile 2022

I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!

Nisolo
Stati Uniti
Oltre 2 anni di utilizzo dell’app
1 giugno 2022

Gladly is the best helpdesk in the game right now. It's incredibly easy for agents to use which immediately translates into a favorable customer interaction. Our work rate essentially doubled overnight and our response times were cut in half. Gladly doesn't have many of the out of the box integrations that other help desks may have, but I believe their product team listens to feedback and is continually pushing new features. Their customer service far exceeds Zendesk's.

Elysium Health
Stati Uniti
Oltre 2 anni di utilizzo dell’app
17 febbraio 2022

Very easy to work with, super responsive, and love how organized they were during the transition. Would absolutely recommend1

Revival™
Stati Uniti
Circa 2 anni di utilizzo dell’app

Assistenza

Assistenza app fornita da Gladly Inc.

Risorse

Questo sviluppatore non offre assistenza diretta in Italiano.

Sviluppatore

Gladly Inc

60 29th St., #125, San Francisco, CA, 94110, US

Lanciata

16 febbraio 2021

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