Gladly

We're fans of Gladly from the technical demo to our implementation to post-launch support. Gladly is helping us treat customers like how we want to be treated - not like a ticket or case number. And our customer service team quickly adapted and became fans too - the key to our success with Gladly.

This is the best customer service platform out there, so easy to onboard and the "conversation" structure with customers really helps agents offer the best customer service experience. And none of those annoying tickets.

Gladly allows us to give our customers the best experience possible while providing a system that is easy-to-use for agents and thoughtfully built. We have had a great experience with Gladly and want to give a huge shout-out to Melissa, our Customer Success Manager, for making our for journey better than we could have imagined. From launch to maintenance to optimization and planning, we have been very happy with our results and Gladly's continued support.

The integration was seamless, and the usability requires zero training. The additional visibility has allowed our team to be even more agile in our day to day.

Gladly has positively changed how we are able to delight our customers by providing a one stop shop tool that is easy to use and geared towards providing an efficient and elevated interaction between agents and customers.

We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.

User friendly interface, amazing support team, and customer profiles log all forms of contact (email, phone, SMS, live chat) and order history, making it easy to review previous conversations and purchases in real time. Switching over to Gladly was a game changer and we’re so excited about the integration!

Gladly's Shopify integration is easy to manage and saves our customer care agents time by seamlessly transferring information they need to quickly and accurately provide service.

We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.

Our team is really happy with Gladly. The shift from tickets to a conversation-focused design is a game-changer, and the Gladly team has provided us with excellent support. The Shopify integration not as intricate as Gorgias, but Gladly's more advanced features make it a better fit for mid-size merchants. Some features do require custom app development. Would give 4.5 stars if I could.