レビュー (27)

総合評価
4.7
評価レベルごとの件数
  • 評価の78%は5つ星です
  • 評価の15%は4つ星です
  • 評価の4%は3つ星です
  • 評価の0%は2つ星です
  • 評価の4%は1つ星です
2022年2月28日

User friendly interface, amazing support team, and customer profiles log all forms of contact (email, phone, SMS, live chat) and order history, making it easy to review previous conversations and purchases in real time. Switching over to Gladly was a game changer and we’re so excited about the integration!

Rowing Blazers
アメリカ合衆国
アプリの使用期間:約3年
2022年2月10日

We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.

Jupiter
アメリカ合衆国
アプリの使用期間:2年以上
2022年2月23日

We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.

Best Choice Products
アメリカ合衆国
アプリの使用期間:2年以上
2022年4月1日

I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!

Nisolo
アメリカ合衆国
アプリの使用期間:2年以上
2022年6月1日

Gladly is the best helpdesk in the game right now. It's incredibly easy for agents to use which immediately translates into a favorable customer interaction. Our work rate essentially doubled overnight and our response times were cut in half. Gladly doesn't have many of the out of the box integrations that other help desks may have, but I believe their product team listens to feedback and is ...

Elysium Health
アメリカ合衆国
アプリの使用期間:2年以上
2022年2月17日

Very easy to work with, super responsive, and love how organized they were during the transition. Would absolutely recommend1

Revival™
アメリカ合衆国
アプリの使用期間:約2年
2022年6月22日

Gladly allows us to give our customers the best experience possible while providing a system that is easy-to-use for agents and thoughtfully built. We have had a great experience with Gladly and want to give a huge shout-out to Melissa, our Customer Success Manager, for making our for journey better than we could have imagined. From launch to maintenance to optimization and planning, we have been ...

Because Market
アメリカ合衆国
アプリの使用期間:1年以上
2022年5月27日

Completely transformed and streamlined our client care team. The way that agents can seamlessly switch between contact channels is very efficient. The implementation process is very thorough and the offerings can be tailored to match needs. We will be able to grow with gladly for a very long time!

FoundRae
アメリカ合衆国
アプリの使用期間:1年以上
2022年5月12日

Gladly has been a critical part of improving the efficiency of our customer service department. We were so excited to make the switch and now that we have, we're so glad we did!

Toadfish
アメリカ合衆国
アプリの使用期間:1年以上
編集日:2022年9月12日

I really love that all channels are available in one platform as well as the history of communication for each customer in one thread. That makes it so much easier for us to look into different issues and see customer behavior, interactions, and notes. The Gladly support team is also very quick and responsive to any issues that come up. Some feedback I have is that it would be nice if forwarding ...

Halfdays
アメリカ合衆国
アプリの使用期間:10ヶ月