Gladly

Gladly

Cena
$150 /měsíc
Hodnocení
4,7 (27)
Vývojář
Gladly Inc

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly. více
  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

Uvedena

16. únor 2021

Jazyky

angličtina

Tato aplikace není přeložena do jazyka čeština

Funguje s:

Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, Postscript

Cena

Partner Gladly Inc může samostatně fakturovat externí poplatky, které se neobjeví na vaší faktuře Shopify. Zjistit více

Hero Pricing

$150 / měsíc

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

Hero Pricing

$150 / měsíc

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti

Recenze (27)

Celkové hodnocení
4,7
Počty podle úrovně hodnocení
  • 78 % hodnocení s 5 hvězdami
  • 15 % hodnocení s 4 hvězdami
  • 4 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 4 % hodnocení s 1 hvězdami
1. duben 2022

I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!

Nisolo
Spojené státy
Doba používání aplikace: Více než 2 roky
25. květen 2022

We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.

Chirp™
Spojené státy
Doba používání aplikace: 8 měsíci
25. únor 2022

We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.

Nugget
Spojené státy
Doba používání aplikace: 7 měsíci
Datum úprav: 15. únor 2022

Our team is really happy with Gladly. The shift from tickets to a conversation-focused design is a game-changer, and the Gladly team has provided us with excellent support. The Shopify integration not as intricate as Gorgias, but Gladly's more advanced features make it a better fit for mid-size merchants. Some features do require custom app development. Would give 4.5 stars if I could.

Reigning Champ
Kanada
Doba používání aplikace: 6 měsíci
27. červen 2022

Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.

Super Coffee
Spojené státy
Doba používání aplikace: 5 měsíci

Podpora

Partner Gladly Inc může zodpovědět všechny otázky k aplikaci Gladly.

Vývojář

Gladly Inc

60 29th St., #125, San Francisco, CA, 94110, US

Zdroje

Tento vývojář nenabízí přímou podporu v jazyce Čeština.

Více aplikací jako je tato

4,6 z 5 hvězd Celkový počet recenzí: 1868 K dispozici je bezplatný plán
Customer service with Live Chat, Chat bot, Helpdesk, Messenger
4,4 z 5 hvězd Celkový počet recenzí: 698 Zkušební verze zdarma
Support made simple and scalable.
5,0 z 5 hvězd Celkový počet recenzí: 231 K dispozici je bezplatný plán
Live chat app. Live chat helpdesk inbox for customer support

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