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Love this! So easy to use and setup. I had a competition going in no time! Would highly recommend! Appalachian Emporium
I had been persisting with trying to use this app on the free plan but after much consideration ended up going to the Pro plan. $49USD a month seemed manageable. I then got notification that they had authorised a $5000 a month spending limit on the app on my shopify. What the HELL? There is no way I would authorise that much spending limit on the app. This feels super scammy - i've since requested account deletion and taken other steps to ensure I am not charged that much but what kind of app needs that level of account charges authorised?? The plans are super confusing and it costs way too much for any kind of useful app features. EDIT: Developers came back to me very quickly to refund the $49 charge and cancel our account. Something to do with their set up/billing system?
Unfortunately, our billing is pretty complicated (four products and "credits") so we weren't able to use the normal Shopify subscription model. We needed to have that $5000 charge limit so we're able to charge based on usage or any possible plan purchase. Having it set up like that means we're able to charge your Shopify site like a credit card (so it works just like our normal billing).
I got your request to close your account and I've also refunded that $49 charge we made.
So far so good, very easy navigation, better than other apps that do similar things. Looking forward to using Gleam in future giveaways.
This app is a complete SCAM!!!! I signed up for the pro version which is a subscription charge of $49/mo. Then I get a bill for almost $200 USD for a month and it says on the bill "Up to $5000/mo of usage charges". I have NO idea how to set the maximum spend limit. I DO NOT want to be spending this much on this app. AVOID AT ALL COSTS.
Sorry about the confusion here! I can see you signed up for our Yearly Hobby plan ($120/year) and then moved to the monthly Pro plan ($49/month).
The Pro plan was pro-rated for $10 (1/12 of the Hobby plan). We've built our plans that way so you can have a yearly plan and then easily upgrade to a higher plan for a month or two (using some of what you've already paid) then switch back to the yearly one.
I've refunded that yearly Hobby plan so you've only paid for monthly Pro plan now.
Unfortunately, this APP doesn't support other languages than English.
Well, they say it supports 25 languages (French included) but in reality... Many of translations are missing (so phrases remain in English), are weird and not natural, or are made with Google translator which is even worse I think.
And if you would like to change all these texts by yourself, you have to pay 100$/month more for a plan that includes this option.
Too bad because app seems to be good (but I'm not sure because I couldn't even run any contest because of this language issue).
Thanks for your feedback, we've since overhauled our translation process to ensure higher quality and faster turnaround time for highlighted issues like this.
Sorry for the poor experience there!
We absolutely LOVE GLEAM! One of our favorite apps. And Stuart is VERY on top of things.
http://titansurvival.com
Unfortunately this app just requires plan upgrade after plan upgrade in order to get any real use from it. The final straw for me was not being able to use competition hashtag entries unless I upgraded to an almost $400USD / month plan!
Until you upgrade to the next plans from the last plans (all payable immediately) you won't really know easily, what you are in for.
Sorry to hear about your problems, you can import from #hashtags on our Business plan which is $149 per month - this is highlighted on our Pricing page: https://gleam.io/pricing
We do have a refund policy that is happy to refund any purchases if the plan doesn't suit your campaign before you launch, I can see someone has done this for you :)
Wasted $39 to try the app for 8 minutes to realize it wasn't going to work. Once you start building a contest you realize there are several paid upgrades you need to do almost anything. Purchased one upgrade, realized I needed two more, thought this app was a good free choice and then found it would cost over $150 a month to do what I need. Disappointed I just wasted $39
Our refund policy covers cases like this, if you've upgraded but decide the app isn't for you before launching your campaign just submit a support ticket and we'll refund no questions asked!
I have been with this company since their early days, there is no other better competition platform. If there is an option for giveaways they offer it. Do not look any further, go with Gleam
Pretty cool, but wish there was more support at the free level. As a startup, I don't have a lot of funds for monthly services right now but still want to do normal things like grow my newsletter subscription to the few people who will participate. I feel like subscription levels should be centered around the number of users being reached or something...