GLO Color Swatch & Bundles

So many bugs, and the support experience has been extremely disappointing.

Helen was trying to help me, but responses were very slow and it often felt like she didn't fully understand the issue. I believe my problem wasn't particularly unusual or complex, so I expected a resolution much sooner. Instead, it has now been over 24 hours and the issue is still not resolved.

I was actively chatting with Helen while she was supposedly seeking assistance from her team. After waiting around 30 minutes for an update, I sent another message and immediately received an automated response saying that support staff were offline

It's incredibly frustrating when a relatively simple issue that is directly impacting conversions takes more than a full day to resolve. For an app that businesses rely on for sales, support response times and issue resolution need to be much better.

Terrible app. Caused a discount glitch on my store that costed us a lot of money and time. Support was non existent. Wouldn't recommend at all.

schlechter Support !

Ich beschreibe einen gelegentlich auftretenden spontanen Fehler mit der Darstellung von diversen Sektionen und dann wird von mir erwartet dass ich diesen Fehler per Videoaufzeichnung nachweisen soll. Ich belästige den Support ja nicht zum Spaß. Zu kompliziert das ganze. Die App läuft nicht flüssig, was sehr ärgerlich ist. Das kostet mich unnötige Conversion Rate Punkte.

Two features in their application are conflicting with each other and creating duplicates on the storefront. Despite us providing all the information regarding the issue, the customer representative named Sarah stalled us for one hour without doing anything. When we reached Sarah, the developers were available during working hours. We shared the same details multiple times, yet our issue was not resolved and we suffered a loss.

Update: Bundle extensions only allow variants to load as a dropdown.

When the bundle block is activated, the site's default buy now button disappears, leaving only the add to cart button.

Customer support does not help at all with any issues. They simply respond with a short answer about whether a feature is included or not. The product has not been improved for months.

DONT WORKING. 2.0 THEME

Terrible experience with this app and their support. First, I contacted them about the GLO color swatch disappearing when another language is selected, leaving customers unable to choose a color. Initially, they said their developers would fix it. After being ignored for a while, I reached out again, only to be told I need to purchase the Gold plan for a fix. Seriously? You couldn’t inform me upfront?

If your store uses multiple languages, beware: this app will remove the color swatch widget for all languages except the original one. And even in the original language, the widget might just disappear entirely, leaving customers without the ability to select colors.

I’m already using another one of their apps and paying $24.50 per month, but I will 100% uninstall it today. Their support is 0% helpful, and I hated every bit of dealing with them. Avoid Globo at all costs!

Doesn't work

The app broke the page's code. Even after uninstalling it, the residual code keeps causing errors, and there's no support chat available.

There are too many technical issues, and it takes a long time to get them resolved or even get a response. On top of that, you only offer more features if you upgrade to the premium plan, which costs more than your competitors. No thanks—I wouldn’t recommend your service.

Their support is useless and very long.
They don't help, especially Sarah from their support
They surely bought or write by themselves all the reviews, which are all fake.
Don't trust this app, and choose others. Don't loose your time.