Glow: Loyalty Points & Rewards , 98 değerlendirme
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Great app. I have used this for about 6 months to gain customer confidence and repeat business. It has improved my POS and online sales.
Thank you for the 5-star review from 2021! 🌟 We are delighted to hear that Glow Loyalty has been a valuable tool for your business, helping you build customer confidence and encourage repeat business. It's fantastic that our app has contributed positively to both your POS and online sales over the past six months.
Your success is our success, and reviews like yours truly make our day. Thank you for trusting Glow Loyalty to be a part of your business growth journey. We are committed to continuing to support you in achieving even greater success in the future!
Warmest regards,
Glow Loyalty Team
Absolutely brilliant app - I don't often leave reviews, but feel compelled to. I've implemented the free version into my shop and it's working a treat - I hope that I will come to love it so much that it will be a paid for feature and part of my every day business. Thank you for making it easy to use and free to begin with. If I could give more than 5* I would!
I don't even know where to begin with the headache this app has caused our business. We pay over $390 a month and the site is down half the month. No support and the amount of customer emails and messages we have to answer due to the site and codes not working is unbelievable. We have had to hire someone just to handle this apps issue. We will be done with this app in 2 days and it is the biggest relief for our company. If you have a high volume site Do NOT download this app for loyalty rewards. They can't handle the volume and the glitches are too numerous to list. Worst mistake we have made. The plan adds in people that just browse the shop without actually purchasing anything causing the app to exceed the limit. We went over 35k members constantly even with us deleting these fake accounts. Each the system froze the app not allowing our regular customers to use their rewards although they still charged us for the time the app was down and each time wanting us to upgrade the app to a higher plan and taking a week or more to get back to us because they wouldn't have an available upgrade on the site. We had over 35k accounts each month on the glow loyalty rearwards but did not have that amount in sales. Something doesn't make sense here. I don't have 4 extra hours a day to delete these fake accounts on the app nor should I have to pay additional $100's of dollars in fees for fake accounts. Time to upgrade your software and expand customer service. You can't charge a person when your site isn't providing the service due to the site not allowing customers to access it.
I am sorry to hear about your experience. I reviewed your account and can see that you exceeded the number of active members on your plan a few times, which caused your account to be deactivated until you upgraded to the next tier. We agree that the upgrade process needed to be improved, so we released an update several weeks ago that addressed your specific issue. Merchants can now self-upgrade on custom plans to ensure their accounts remain active at all times, up to a million customers. As for your comment about active users, we only count customers with points towards your plan limit, so it sounds like there may be some confusion regarding this. We award guest checkouts with points by default, but this functionality can be disabled easily from the app settings, and you can also have points expire to lower your costs. Glow has had 99.99% uptime since we launched last year, with no significant downtime. We hope you will reconsider and give us a chance to help. We have solutions in place for many of the issues you've described. Our support team is online M-F from 8 AM - 5 PM PST, and we would be happy to discuss further if you're willing.
I only started using Glow Loyalty but my experience has been great. Easy to use, customer support has been excellent (thanks Ryan!). Migration from my old system was super easy, too.
I needed a nice referral program/rewards app, and this one works great. Not to mention it's PRETTY! I love it. Customer service was also a huge help, going above and beyond to help me customize the widgets.
Thank you so much! We really appreciate the review!
Speedy and professional customer service. A bit pricey when you have more than 50 users but other than that our experience has been good so far.
Thank you for your thoughtful 4-star review and your kind words about our customer service. We’re thrilled you've had a good experience with our team! We understand that pricing can be a concern, especially for growing businesses, and we appreciate you bringing this to our attention back in 2022.
I'm excited to let you know that we've listened to our customers’ feedback, including yours, and have recently reevaluated and lowered our pricing. We are now offering more affordable plans that we hope will better accommodate businesses of all sizes, including those with more than 50 users.
Thank you again for being a valued part of the Glow Loyalty community and for helping us improve with your insightful feedback. We’re here to support your continued success and hope our new pricing structure will make that journey even more enjoyable!
Warmest regards,
Glow Loyalty Team
Currently Using the Free app and will scale as my member count increases. The free starting offer is ideal in size.
Integration was painless, customization was a breeze and I've tested all the notifications, user account point assignments, redemption and thus far I haven't found a single issue. Therefore I cannot state how effective their support is.
However, if their support is as organized, controlled and well managed as their app is then I foresee no issues for anyone who considers using Glow as a Rewards Program.
Absolutely Love it to bits.
Job well done and hope to see more improvements, offerings and growth from Glow for a long time to come.
Thanks so much for the awesome review! We're so glad you're enjoying the app!
This app is simple to use and amazing, especially for the price. The only thing I wish they had is a VIP program. But Brandon gave me suggestions on how to accomplish the same thing. Support has been amazing. Every question has been answered in a reasonable amount of time and resolved. Support even helped me with some coding since I am not a techie. I highly recommend this app and happy that I selected it thus far.
Thank you so much for your review!
Holy cow! I've tried all the other apps and, let me tell you, they are pricey! Glow lets me do everything I want to and more and I don't have to pay hundreds of dollars a month! The app is super clean and user friendly and, when I've needed them, support has been helpful and quick to respond.
I really wish more apps on Shopify were this easy to use and setup. Our industry is all about brand loyalty so its really great to be able to count on an app like this to keep our customers coming back to us time and time again!
If you're on the fence, they have a free plan you can try out for as long as you need. Just do it, you'll thank me later.
I've tried all the top rated and popular rewards apps on Shopify and this is by far the best one. Easy to set up and customize, beautiful layout, no ridiculous or hidden fees, what's not to love?