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It's a great app with great features and is reasonably priced.
The matters we requested were handled with sincerity.
We recommend this app.
Thank you so much.
Thank you for the good review! 🌟 We are thrilled to hear that you find Glow Loyalty to be a great app with valuable features at a reasonable price.
Your kind words regarding our team's sincere handling of your requests mean the world to us. We truly believe in providing exceptional and heartfelt service to our merchants, and it’s fantastic to know that this has been reflected in your experience.
Thank you for choosing Glow Loyalty and for your generous recommendation. We're here to support you every step of the way as you continue to grow your business!
Warmest regards,
Glow Loyalty Team
Great app and great team of developers always ready give you the right advice. Nothing better in Shopify downtown...
Thanks for much for the great review! It means a lot!
I am loving this app so so so much! It's easy to use and I like the look of it. My customers are also getting really excited!
Very good app. The price is fair and the app itself has a lot of usefull features. Costumer support is very efficient ! Hightly recommend !
Thanks so much for the kind words, we're glad you're enjoying the app. Please let us know if we can help with anything else along the way!
It is a great fit for my clothing website. I love seeing the new members and emails templates are great.
I am trying to get in contact with someone and none answer I been charge $25,000 dollars I only have 535 members thank god my card didn't go true but now I can't print labels because I have a bill for 25,000 I need this fix now
Thanks for reaching out. I apologize for the scare and am glad it's been resolved. It looks like you upgraded to a custom plan on July 1st with 5,000,000 active members (the highest custom plan we offer) and then downgraded to our Startup plan for $29/month on July 2nd, which, perhaps, was your intention from the beginning? If you exceed our normal pricing plans with more than 12,000 active loyalty members we offer custom plans and you can specify the number of members you'd like. In this case, when you upgraded, you selected the maximum possible value and it caused the price to be very high. There is a confirmation page where merchants have to accept the new pricing in Shopify and it usually prevents any issues but seems to have been accepted when you upgraded. We're going to lower the maximum number of loyalty members from 5M to 250k in response to your report to ensure the pricing maximum is much lower unless a business reaches out to our team and has more than 250k customers in their loyalty program. If you have any follow-up questions, please feel free to reach out to our team at support@glowloyalty.com we're happy to help.
I have vetted several loyalty apps for Shopify and have nothing but good things to say about Glow after using them for a couple of months. They are the least expensive of all the apps I have investigated and offer the most features for the price point. They have a free plan, and it's only $9/month for up to 500 customers. Other apps in this category charge hundreds per month for similar features. Glow is simple, and they make it easy to award points to your customers and set up rewards. Customers can use their widget to exchange their points for discounts or products from your store. They do award guest accounts with points by default, but you can disable that option if you'd like or set points to expire, so they don't count against your limit. It's easy to control your numbers if you are working on a budget, however, we use guest points to our advantage and incentivize guests to register and claim their points. A+ to the team as well, they are very accommodating and always responsive when we reach out.
Thank you for the great review. We're thrilled that you've found Glow's loyalty and referral features to be a great value compared to the other Shopify loyalty apps. Please let us know if there is anything we can do to help in the future.
There is ABSOLUTELY NO SUPPORT!! The app will randomly work for customers. Any customer that already has reward point can not access them. It is NOT WORTH IT!!!!
Hey there,
I want to apologize for the experience you had with our support. We have support staff online from 8 AM - 5 PM PST on weekdays. On average, our response times are approx 4 hours, but we do answer questions in the order we receive them to be fair to merchants, and also by the level of plan. As for customers not being able to redeem their points, it sounds like you may have exceeded the max number of customers with points on the free plan or disabled the app inadvertently, but we are happy to investigate further and help if you circle back. Our team has reached out a couple of times from what I can see but we haven't received any replies. Perhaps an email issue? Not certain but we'd love an opportunity to help if you can please email support@glowloyalty.com and ask for Larry or Ryan.
I don't even know where to begin with the headache this app has caused our business. We pay over $390 a month and the site is down half the month. No support and the amount of customer emails and messages we have to answer due to the site and codes not working is unbelievable. We have had to hire someone just to handle this apps issue. We will be done with this app in 2 days and it is the biggest relief for our company. If you have a high volume site Do NOT download this app for loyalty rewards. They can't handle the volume and the glitches are too numerous to list. Worst mistake we have made. The plan adds in people that just browse the shop without actually purchasing anything causing the app to exceed the limit. We went over 35k members constantly even with us deleting these fake accounts. Each the system froze the app not allowing our regular customers to use their rewards although they still charged us for the time the app was down and each time wanting us to upgrade the app to a higher plan and taking a week or more to get back to us because they wouldn't have an available upgrade on the site. We had over 35k accounts each month on the glow loyalty rearwards but did not have that amount in sales. Something doesn't make sense here. I don't have 4 extra hours a day to delete these fake accounts on the app nor should I have to pay additional $100's of dollars in fees for fake accounts. Time to upgrade your software and expand customer service. You can't charge a person when your site isn't providing the service due to the site not allowing customers to access it.
I am sorry to hear about your experience. I reviewed your account and can see that you exceeded the number of active members on your plan a few times, which caused your account to be deactivated until you upgraded to the next tier. We agree that the upgrade process needed to be improved, so we released an update several weeks ago that addressed your specific issue. Merchants can now self-upgrade on custom plans to ensure their accounts remain active at all times, up to a million customers. As for your comment about active users, we only count customers with points towards your plan limit, so it sounds like there may be some confusion regarding this. We award guest checkouts with points by default, but this functionality can be disabled easily from the app settings, and you can also have points expire to lower your costs. Glow has had 99.99% uptime since we launched last year, with no significant downtime. We hope you will reconsider and give us a chance to help. We have solutions in place for many of the issues you've described. Our support team is online M-F from 8 AM - 5 PM PST, and we would be happy to discuss further if you're willing.
Excellent. The app works great (better than any other). It works as expected every time. But truly the most phenomenal part of this app is the development team. Responsive, fast, courteous, and empathetic. Cannot recommend these guys enough! Download it today and support a truly wonderful dev team.
Thank you so much! We value you as a customer and really appreciate your "glowing" review! :)