GOAFFPRO ‑ Affiliate Marketing , Počet recenzí: 1 811
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This app is awesome! Thank you for creating an app for free. It is very useful especially for a small business owner.
I just installed the app. An excellent tool and assistant in affiliate marketing. I do recommend this app.
I've been using this app for the last 2 months. The app is stellar and the documentation is thorough and detailed. However, the customer support is non-existent. GoaffPro mentions 24/7 customer support, but there's absolutely no responses. Even after contacting the support multiple times and sending follow up emails, no one gets back to you. Interestingly, my emails have read receipts and they're being opened; however, no one is replying back. Facing a glitch? Good look getting in touch with someone. Have a particular use case? There's no one to help. Need further explanations or clarifications? That's not going to happen. This is extremely unprofessional given that many people's businesses rely on this app's performance and the support team behind it. Overall a solid app, but if you're hoping for a useful customer service, look else where.
Hi Ismael
Thanks for the review. But on further inquiry, I did not found the customer support lacking in your case
Your last email to us was 9 hours ago.
https://i.imgur.com/GkX36yl.png
Before that the last communication was on 30th September. Which was responded to in < 4hours time. Screenshot below
https://i.imgur.com/XVyP72t.png
Please allow for some time for the support team to respond to the tickets before giving reviews. There is only so much we can offer you on the FREE plan. Our premium plan comes with phone support, which might be better suited for you if you have a mission critical query.
Hoping for a long lasting relationship.
perfect and quick......................................................................................
So Far I like how smoothly everything is working, It took very little time to set things up and everything was very well guided. 1 Suggestion, it would be nice to have an Announcement Space where we can share News with our affiliates.
Maybe it's there and I have yet to discover.
Hi, Thanks for the review
You can do announcements in two ways.
1. Send newsletter to your affiliates using the Quick Email feature
2. Add a new page in the affiliate dashboard and update it when you have new things to announce. To add a new page use the Settings -> Branding > Affiliate Dashboard - edit page option
Hope this solves your query and helps us get the missing star in the review :)
Most convenient app I ever used in Shopify. I would definitely install it again in my other stores!
Great app with excellent tutorial. I would highly recommend this app to anyone who want's to grow their online business without having to outlay huge amounts of cash.
This is great easy to set up as I have just joined yesterday and all set now great app looking forward to the future now with this app so give it ago well impressed so here's to the future
This app is great. It helps me earning money from people publiciting products for me, you can improve your store and do lots of things with this app. Love it.
I like what I see so far. I do not have much cash so I have to start with the free plan but hopefully next week i can upgrade