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I am deeply impressed by the customer support.
Had issues with integrating my reviews to my website and within a few hours I received a solution and perfect guidance. I think thats the best service on the market for simply adding reviews to your website.
Ps.: since the first interaction the team is supporting me ongoing with my stupid questions
Hi,
Could you please give a clear answer ? Does this application allow the customer to leave a review on Google ? This is this only reason I bought it, but I don't know if it's the case or not. I bought it because I wanted to avoid touching the liquid code with the provided extract code of google to get it.
Awaiting an answer.
Thanks for your support.
Hi,
Thank you for your review. Please note that the app displays an opt-in popup at the order thank you page for the customer to provide their consent to a survey email from Google.
If the customer opts-in then the app sends the order and customer information to Google Merchant Center. Google will send the survey email after a pre-defined number of days.
The link to the review is only in that survey email from Google to make the review gathering foolproof. Google has not provided any other option to write reviews by the customers.
I hope my explanation answers your query. If you have any other question then please contact our support, we will respond as soon as possible.
Thank you
The app is simple to use and the support is great. Chandra did a test order to make sure everything is working properly. I definitely recommend this app for anyone looking to have Google reviews on their site.
Fantastic app and help from Chandra. Helped me install the app in a quick and timely manner. I can see how this app will benefit my business drastically with google ads and buyer conversion
Great customer service!!! I was able to quickly go back and forth via email to answer questions I had. Fast and thorough responses. I highly recommend.
Great APP and looking forward to getting Google Reviews. Also the support was top notch. Needed some help and the reply time was quick and up and running in no time.
Very available and friendly person, he helped me with adjustments by always responding quickly and efficiently. The fact that there's no subscription fee is really a plus, I recommend him.
So far so good, the app works, I don't have to request reviews and it looks pretty good in my website. Chendra provide a pretty good customer service, super fast and efficient. Keep up the excellent customer service!
A clear and organized app, in addition excellent support, and the wonderful thing about this program is the one-time fee
This app was not initially working on my store. I posted a critical review and was promptly contacted by support. The customer service rep needed some access permissions to my store so he could fix it. He promptly fixed it. I am updating my review to a positive one. This app seems like a convenient way to get Google customer reviews on your store. The only catch is that the customer has to opt-in to receive an email at time of purchase. There doesn't seem to be a way for a customer to decide to come back and leave a review if they don't opt in right away. I think this would be a great feature to add because it would allow the store owner to send a follow up email to the customer and request a review after the customer has received their order.
Dear Sir,
Please note that the entire workflow is decided by Google and no app can influence this. Google provides only one place for the customers to opt-in for the Google Survey. Google does not send survey emails if test products are used for our testing so we have to buy normal products in store.
There is absolutely nothing shady about the test. Please read the following to understand our point of view.
95% of the reviews received so far displayed below had tests done by us. This is just a small fraction of the tests that we have done.
Our Tests include strict procedures so both us and the merchant are not affected in any way.
- We use the store address in the Shopify admin for checkout so the product is never mistakenly shipped to us.
- We add at the last that this is a test order on all fields.
- We also inform the merchants to cancel the order immediately after the test and we ourselves cancel the order whenever possible.
- We use 100% discount coupon so we do not have to pay.
- We create a free shipping method that only works for 100% discount so we do not pay anything additional.
We ask for admin access so we carry out the testing seamlessly.
Let me explain the problems of using real payment transactions for testing.
- We offer this app at a reasonable one-time fee for a life-time service so we have to restrict unnecessary expenses to provide a proper service to our merchants.
- At the start, we made real payments but the refunds we not matching paid amount because the refund amount does not include the currency conversion fees and the cross-border fees that our banks charged us.
- Some merchants closed their stores and become uncontactable.
- We were losing money.So we have stopped making live payments.
We had not received a reply to our email to you so could not complete the test for your website.