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The plan renews itself every month and breaks the links to shipping settings which unpublished every listing. Many issues with Tech Support. Swati is not a real person but AI...the image is AI. When there were issues, IT would send you down rabbit holes researching errors which did not exist. We had to explain the errors and why they were occurring. Why does the app not notify when the links are broken...and which happens frequently which require complete reset of shipping settings which then requires feed to repopulate. After giving access to Google Account, added an additional third party email without our notice or approval. DO NOT USE THIS APP!
Dear PrinceofScots,
The plan renews every month because its a monthly recurring plan that you chose, and you know that, but renewing plan has got nothing to do with any shipping settings. Shipping settings are broken because you used multiple apps for Google, which is not recommended and was told to you multiple times.
You called our team member an AI, which is a totally an irrelevant term as you yourself have took taken their help on multiple occasions and it does not look professional on your end, and our member Swati has assisted hundreds of sellers so they are not an AI.
Your third party email refers to merchant centre access which you yourself gave, and most sellers do, so how can we add something until you yourself give access. And its the same email that you gave access to.
Please reach out to us for any clarifications, we will be happy to assist you.
Thanks,
Team CedCommerce.
Warning !
Warning !!
I have to change my review on this App from 5 star to 1 Star.
One day after they have installed this App on my store ,
they start pushing to write a good review!
I told them that I don't even understand what is the App doing.
Then they showed me something and convinced me about it.
So I gave them the 5 star like they wanted.
BUT now after 4 months of using it I suddenly found out that the App is actually doing a big damage to my shop!
from the day that it was installed it reduced my online sessions in 80% !! This can is very clear to see in the shopify Statistic and reports.
I am still not sure why , but the number are clear: from the day of installing this App and until yesterday (when I deleted this App) my online session went down in 80% ,
and it constantly every day without change.
I am also checking it with shopify and we are following it and checking it farther.
Until now This company did not explained why is it like that.
Warnung !
Warnung !!
Ich muss meine Bewertung dieser App von 5 Sternen auf 1 Stern ändern.
Einen Tag nachdem sie diese App in meinem Shop installiert haben,
Sie drängen darauf, eine gute Rezension zu schreiben!
Ich habe ihnen gesagt, dass ich nicht einmal verstehe, was die App macht.
Dann haben sie mir etwas gezeigt und mich davon überzeugt.
Also habe ich ihnen die 5 Sterne gegeben, wie sie wollten.
ABER jetzt, nach 4 Monaten Nutzung, stellte ich plötzlich fest, dass die App meinem Shop tatsächlich großen Schaden zufügt!
Vom Tag der Installation an reduzierte es meine Online-Sitzungen um 80 %!! Dies ist in den Shopify-Statistiken und -Berichten sehr deutlich zu erkennen.
Ich bin mir immer noch nicht sicher, warum, aber die Zahlen sind klar: Vom Tag der Installation dieser App bis gestern (als ich diese App gelöscht habe) ist meine Online-Sitzung um 80 % zurückgegangen.
und es ständig jeden Tag ohne Veränderung.
Ich überprüfe es auch bei shopify und wir verfolgen es und prüfen es weiter.
Bisher hat dieses Unternehmen nicht erklärt, warum das so ist.
Buyer Beware. This app is extremely glitchy. I have had too many issues to count. ALthough support is friendly, they are clueless at best. 1- When an item is out of stock, the feed doesnt refresh to reflect this. Wasted ad spend 2- When the product is added back in stock, the feed doesnt refresh unless you manually refresh it today i woke up and found a DIFFERENT AD ACCOUNT LINKED TO MY ACCOUNT, and all my products were removed and unlinked from merchant center. Its always something with these guys. Uninstalling soon as i find an alternative.
Actually. I have changed my review as my account was suspended permantley by google ads. The software changed my url to some deadbeat website and I now have zero traffic from google. It has killed my business. I was just told to go back to Google and it was their fault.
Their good reviews are all fake. They'll be pushing you for one-time deductions. Wait until the customer is not satisfied with the service and they will not agree to refund. They are obviously wasting my money!!!
The reviews are fake, they offered me money via email. Liars, app doesn't work as described.
Hello
We would like to let you know that you have rated all our apps with more or less the same 1 star review, without even using them, which is obviously fake and we are not offering any money to anyone, that's out of question.
We’re known for our exceptional attention to detail. All our reviews are 100 % genuine and we have achieved them after providing 24*7 support to all our clients.
If you’d like to discuss this further or have any issues you can contact us anytime, we are available 24*7 to address your queries and issues.
Regards,
Team CedCommerce.
So I installed this app then uninstalled it. they contacted me after uninstall and promised that they can fix my google merchant centre which got suspended. It's been months and all they do is blame it on Google and not do anything about it. They claim them self google Partners but what's the point if you cant even help us.
Hello Compact Cloud Admin,
We are sorry if you had a bad experience, although getting suspension lifted is completely on Google’s end.
As you know we had tried alot to work on your GMC account and fixing policy issues on your website as well, but the final decision to resume account is up to Google only. You can further reach out to Google support in case of queries.
Regards,
Team CedCommerce
Worst support I have ever received. The level of support received was ZERO. You might as well do everything in Google ads yourselves and save the monthly fee
We had used another CedCommerce app and got rid of it because the customer service is hilariously slow and inept. We were just reminded recently with this app why we so strongly dislike CedCommerce and will DEFINITELY be getting rid of this app just as soon as there's a viable alternative for Google Express integrations and Shopify. Definitely know if you use this app you will never get prompt responses to support inquiries and, when you do, they won't actually answer the question asked. Ever.
May 2019 Update: After leaving a negative review, CED Commerce has called and emailed us endlessly asking us to remove it. If you're wondering why there aren't any other negative reviews for this developer or this app, it's because they are basically harassing people to death if they leave a negative review. We've had to contact our phone company to have them manually block their phone number. (But if you use this app and are having trouble, leaving a negative review is definitely a good way to get their attention!)
Hello Pine Street Clinic,
We came to know that you had an issue related to some duplicate text in the address. We worked on instantly and that issue was corrected. We informed you by mail that your issue had been resloved but we didn't get any response and we found that the app was later uninstalled.
Giving the best of our services is our responsibility & its our pleasure if you allow us to help you.
Recently we contacted you to let you know that you can reuse the app as we thought that previously you couldn't get time to check the mail or respond to call.
You may reinstall the app anytime you want and we aim to provide a great experience to our sellers. Hope to get connected with you soon!
Thanks and regards
Team CedCommerce
Absolutely terrible experience! The setup is easy but it has killed our Google ads that have been running 6+ months with high ROAS. The day after installation they instructed us to remove the Google app by Shopify and it broke the feed or caused a glitch in our ad account (we don't know exactly) but they are not helping or haven't fixed it. Google still takes money and there are ZERO sales. The chart is literally showing how the sales have dropped to flatline. They didn't say that there is any chance of this happening when instructed us to remove the other app, they didn't try to refresh the feed until we reached out and even then we allowed them access to our Google ads account and nothing was done to help. We have now tried to reach out to another app hoping they can fix this mess ASAP. Be careful if you are already running ads.