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I am very disappointed with what this company has done. I paid over $2000 to use the services of this company and their employees forced me to install this paid software developed by their company, after that my google ads account was blocked and they asked me to install this software without any setup and did not reply me at all, they are obviously wasting my money. I feel very disappointed about what they have done.
I lost access to my google merchant account, Only account i gave access to was these guys and now for some reason my email cant be used to login to my account. i WOULD NOT RECOMMEND ANYONE TO WORK WITH THESE GUYS!
This is the most incompetent support I've ever had to deal with. They lack expertise in Google and follow templates for everything. If your theme or design does not align with the architecture of their application, they won't even inform you about it. They just go through the motions according to their regulations, and you end up spending your money because your attributes transmit incorrect data. If you're reading this review and looking for an application, consider DataFeedWatch. Their support doesn't waste your time, avoids creating tasks with intentional errors, and everything works perfectly.
Thank you for sharing your feedback.
We can see on the chats that our team assisted you with all the queries you had. Your feed and profiles were also made live. Later on, you had a query for mapping sales price and price which our representative explained to you clearly that it can be done in the Profiles section of the app in the attribute mapping step and all mapping options are present in it.
You were also informed that the item ID for the product can be changed in the configuration section. All options are visible but it seems like you are not ready to understand and rated our chats and app as bad even after acknowledging that you did not require further help as the issue was solved.
Please be informed we assist thousands of merchants daily with clear explanations and work hard to produce fruitful results for them and assist them in all queries. If anything is not clear to you yet then you may reach us anytime.
After attempting to utilize the application for a week, I decided to uninstall it. Unfortunately, this resulted in losing access to the Merchant Center without any clear explanation. The experience was quite arduous and I strongly advise against using it.
Hello, we would like to inform you that our app is for feed, orders and ads management. So this is totally irrelevant that after uninstalling our app you are losing your account. The account is totally under your control. Please double check on your end and make sure your account has not violated any policies or you have not mistakenly clicked on any suspicious links on email etc. It is impossible that our app in any way affected your account . Our app works best for most merchants and is highly effective for maintaining products and order syncing between store and google.
Regards
This app is a very bad app.
I am angry that they upload all of the product to google ads without your knowing.
Too bad for me.
Google could suspend the account for this .
Do not use this
Hello Emily,
We would like to inform you that you have not used our app for uploading the products from Shopify to Google Merchant centre. Our app works in two steps first are importing the data from Shopify to the app, and second is uploading from app to Google merchant centre, which is done manually. You only imported the data from Shopify to the app but did not upload a single product. you checked all mails in which we showed clear screenshots of the app's panel that no upload was ever made, you have checked mails multiple times but did not reply.
It's clear that you used multiple apps for Google shopping and another app has sent the feed to GMC. It's not recommended to use multiple apps for Google shopping.
Your review is totally misleading, it's not our apps fault at all.
Please reach out to us for clarification and we will be happy to assist you. You can reply on our emails to clear out the confusion or reach out to us on skype.
Looking forward to your reply.
Thanks,
Team CedCommerce.
The next day after installing this app, many of my products were not published on Google (now 48 and 7 before), I checked with their support team and they told me to contact Shopify directly without checking anything on my website, I believe they might have received many complaints like this. And I received messages through WhatsApp from this app's team and asked if I need any help as they see that many of my products are not published, however, after I said yes and no reply from them. What I can do now is remove this app and find a way to get my products published on Google. It's wasting my time, it didn't help my SEO but is harmful, and now I have to fix everything by myself, it is the worst experience ever!
I'm pretty disappointed in this app. It does not do what it says it will do. They don't follow up with support requests. They don't manage Google Ads, they were targeting people in India which I don't even sell to. They only replied to support requests at 1 in the morning. It's not worth it.
Unable to manage several markets like what they stated. My store is set up to handle different local languages and currencies.
The app is not cable of syncing shipping profiles and local currencies from the Shopify store. As a result, the GG merchant reject the feed that had been uploaded by Cedcommerce.
Reach out to support, instead of listening to your problem to identify where the errors come from. They keep speaking nonsense like your products are active (active products are from another app), and there is no Pb (your feed is rejected by GG merchant), and your store does not set up for local currency (in fact it does set up correctly), etc...
I already have approved 800 products on GG merchant from another app.
I change to this app with thinking smoother process and handle larger SKUs.
What a joke!
Hello,
We would like to inform you that the shipping issue was explained to you clearly and a note related to that is also present in the shipping section of app, your shipping problem got resolved also, and we explained the language part also that its difficult that's why even on merchant that feature is not provided. But since that was your requirement so you said you will switch app. The issue you faced of disapproved products was also resolved. So its unclear on your part of rating us bad, even after all things were explained clearly along with the plans. Our app is being used by thousands of merchants for various countries and all issues that occur at times are resolved. You had a problem with the pricing plans, you stated it was expensive to you but larger skus require larger plans, most integrations work in the same way. If you need to reuse us again feel free to reach out.
I installed this app and it messed all my current automated ads up, I really wish I hadn't bothered with this app. Now I have to pay someone to fix this.
Pricing is not clear and app is not doing anything except syncing with ads and merchant account (already setup), customer service is pushing and chasing you to buy the most expensive option, not worth money.
Hello Tee Makers,
We understand you had confusion in pricing but you did not tell us that, also our team has explained you all the plans and services for ads and its completely upto you to choose a plan or not. You have not brought any plan from us and not used our app, so that makes no sense in writing bad about an application that you haven't used at all.
If you have any confusion we will be happy to clear it out, please reach out to us on skype/email if possible.
Looking forward to your reply.
Thanks,
Team CedCommerce.