Tapita SEO & Speed Optimizer
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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I signed up hoping for help to optimize my site and SEO. I am new to Shopify and need a source I could trust. I am so happy with the support I received. Multiple scans and fixes of errors and helping me install needed programs to track results. THANK YOU! I will continue to leverage the app and reach out as needed.
Amazing support.. Lani is very kind hearted and love to support his customers. App is very good and have features to solve SEO problems quickly. Overall good experience with the app
Customer support was amazing at explaining the basics and helping me fix several issues and improved my seo and speed. very friendly and couldnt help enough
I spoke to Lani in Tapita which was my 1st contact with Tapita and extremely happy with the her help and guide.
I've been using Tapita for a few weeks now, and I have to say, it's been a game-changer for my Shopify store's SEO. From the moment I installed the app, I noticed a significant improvement in my store's search engine rankings.
If you're looking for a powerful, all-in-one SEO tool for your Shopify store, I highly recommend Tapita. It's been an invaluable asset to my business, and I couldn't be happier with the results. Five stars!
They were amazing and I could do it handfree
Super schneller Support ! Selten erlebt das einem so schnell geholfen wird bei einem Problem. Die App ist wirklich gut zu nutzen um seine Rankings zu optimieren.
I had left a review of Tapita a week ago. It was one star, which, at the time, I felt was appropriate based on my experience. However, recently I did notice one key improvement to my site. Well, more to the Google Search result. My Favicon was missing, and they did fix that. That said, since switching from a Paid (Standard) plan to the free plan. I noticed that my site metrics were even worse than when I started with Tapita. So, I opened the app to re-run some of their tools. But as I did, I realized that when I switched from the Standard plan to the free plan, they removed the Standard plan features. I should state that I was not on a trial plan. I paid the $59 fee for the standard plan. When I reached out to chat support after back-and-forth screenshots, they realized that I should still have the Standard plan features. So they offered me a month of the Standard plan or a refund for the unusable Standard plan that had been removed. At no time did they reach out after they removed the Standard plan features to offer a pro-rated refund. I have dealt with two chat reps here. One of them is fantastic, the other is rude at times and just not professional.
Hello,
Please find the clarification below regarding the recent issues:
1 ---> App Installation and Downgrade: You installed our app under the Paid plan on July 6 and downgraded on July 8. During this period, we found out that collection meta was missing. We advised adding meta to your collection pages to enhance your website's content and to control your sitelinks follow google best practices. However, you decided to downgrade to the Free plan on July 8 to avoid additional work. This was noted in the previous 1-star review.
2---> Your website performance metrics getting worse: You use our paid features only for 3 days, SEO is a long marathon, it will impact your results but it will need at least a month, and you never really clarify which metrics you're talking about, we improved your Speed and make your website more SEO friendly already.
If you're talking about traffic, it is impossible for our app to reduce our traffic after only 3 days of fixing Technical SEO errors, because Google by itself needs around 1 week at least to recrawl your data to read the change in SEO.
3 ---> Cancellation of Paid Plan: You downgraded our app from the Paid to the Free plan. When you switch from a Paid to a Free plan, access is limited to the Free features only. This is in accordance with our Terms and Conditions, which you agreed to upon purchasing our app, and this is standard app behaviors too, not only our app, other apps act the same way.
4 ---> Refund and Payment: Regarding your inquiry about Free/Paid features, although your case does not qualify for a refund, we offered two options: continue using the Paid app without needing to upgrade again, allowing you to use the Paid features for a full 30-day cycle, or receive a refund after you pay the bill. As of today, July 22, the bill remains unpaid, so we are unable to process the refund for an unpaid bill.
5 --->Customer Service Interaction: We reviewed the chat history and noted that Liam assisted you on both occasions. In the first chat, he provided complimentary Technical SEO support. In the second chat, he explained our charge policy and sought clarification on whether you preferred a refund or wished to continue using our paid features. We understand this might not have been the response you were hoping for.
Thank you for your time and understanding.
Best regards,
I can't express enough gratitude for the incredible IT support I received from Tapita SEO & Speed Optimizer. From the beginning, they were attentive, professional, and dedicated to resolving all my critical issues. Not only did they address my immediate concerns, but they also went above and beyond by assisting with my Google Tag Manager account. Their expertise and commitment have significantly improved my website's performance, boosting my SEO score to an impressive 90!
The team at Tapita demonstrated exceptional knowledge and patience, guiding me through each step of the optimization process. Their support has been invaluable, and I am confident in my site's capabilities now. If you're looking for a reliable and effective SEO and speed optimization service, I highly recommend Tapita. They are truly the best in the business!
Absolutely outstanding service from Remy. They resolved all our critical and technical SEO challenges within 24 hours, all included in the subscription with no additional charges. Our website's speed has improved significantly, reaching 93% thanks to the Speed Booster in the app. We've experimented with various SEO tools and services before, but this has proven to be the best by far in terms of SEO improvements, customer service, and overall value. Highly recommended!