Tapita SEO & Speed Optimizer
Hız, kullanım kolaylığı ve satıcı değeri açısından Shopify'ın en yüksek kalite standartlarını karşılar
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Krystal did an amazing job improving my SEO and store speed! Thanks to her, I've seen a boost in traffic and a smoother user experience. Highly recommend her services!
Really a great app tbh.
I was very impressed by the professional appearance. I didn't know how to use it, but thanks to your quick responses and assistance, it has been really helpful.
I had left a review of Tapita a week ago. It was one star, which, at the time, I felt was appropriate based on my experience. However, recently I did notice one key improvement to my site. Well, more to the Google Search result. My Favicon was missing, and they did fix that. That said, since switching from a Paid (Standard) plan to the free plan. I noticed that my site metrics were even worse than when I started with Tapita. So, I opened the app to re-run some of their tools. But as I did, I realized that when I switched from the Standard plan to the free plan, they removed the Standard plan features. I should state that I was not on a trial plan. I paid the $59 fee for the standard plan. When I reached out to chat support after back-and-forth screenshots, they realized that I should still have the Standard plan features. So they offered me a month of the Standard plan or a refund for the unusable Standard plan that had been removed. At no time did they reach out after they removed the Standard plan features to offer a pro-rated refund. I have dealt with two chat reps here. One of them is fantastic, the other is rude at times and just not professional.
Hello,
Please find the clarification below regarding the recent issues:
1 ---> App Installation and Downgrade: You installed our app under the Paid plan on July 6 and downgraded on July 8. During this period, we found out that collection meta was missing. We advised adding meta to your collection pages to enhance your website's content and to control your sitelinks follow google best practices. However, you decided to downgrade to the Free plan on July 8 to avoid additional work. This was noted in the previous 1-star review.
2---> Your website performance metrics getting worse: You use our paid features only for 3 days, SEO is a long marathon, it will impact your results but it will need at least a month, and you never really clarify which metrics you're talking about, we improved your Speed and make your website more SEO friendly already.
If you're talking about traffic, it is impossible for our app to reduce our traffic after only 3 days of fixing Technical SEO errors, because Google by itself needs around 1 week at least to recrawl your data to read the change in SEO.
3 ---> Cancellation of Paid Plan: You downgraded our app from the Paid to the Free plan. When you switch from a Paid to a Free plan, access is limited to the Free features only. This is in accordance with our Terms and Conditions, which you agreed to upon purchasing our app, and this is standard app behaviors too, not only our app, other apps act the same way.
4 ---> Refund and Payment: Regarding your inquiry about Free/Paid features, although your case does not qualify for a refund, we offered two options: continue using the Paid app without needing to upgrade again, allowing you to use the Paid features for a full 30-day cycle, or receive a refund after you pay the bill. As of today, July 22, the bill remains unpaid, so we are unable to process the refund for an unpaid bill.
5 --->Customer Service Interaction: We reviewed the chat history and noted that Liam assisted you on both occasions. In the first chat, he provided complimentary Technical SEO support. In the second chat, he explained our charge policy and sought clarification on whether you preferred a refund or wished to continue using our paid features. We understand this might not have been the response you were hoping for.
Thank you for your time and understanding.
Best regards,
Je recommande application avec une bonne réactivité qui permet d’être guider et aider au besoin afin d’optimiser son site
Nous avons essayé plusieurs autres applications mais nous sommes revenus à Tapita. Les résultats sont très bons malgré le fait que nous fonctionnons avec la version gratuite. Imaginez quand nous pourrons nous payer un abonnement mensuel. Ils sont vraiment à l'écoute. Surtout Krystal qui a été un ange. A l'affut des détails pour m'aider. Infiniment merci pour tout ce que vous faites. De vrais professionnels !
the best support, they helped in everything, very pleasant communication
Remy was a huge help talking me through all the different points of my SEO. Remy also suggested the quantify app which I hadn't heard about and has significantly improve my customers shopping experience.
Very helpful support that went in and fixed my websites SEO problems. Reallý recommend this app!
I been straggling and stressful with my shopify website and i almost give up and shut it down. am trying to learn everything by myself. This apps TAPITA is very helpful, i sent a message and Liam answer and helping me to fix errors on my SEO. i will try more of there services that they offer in there apps, cross finger that one day my website will be more better.