Nabu for Google Shopping Feed
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During the support call, adnabu employee asked me to upgrade to try one of the features, then once trial ended it started charging me 80 dollars although we don't use the app. I used write to support feature to ask for clarification but got no reply
Dear Max,
I hope you're doing well.
I sincerely apologize that our pricing plans did not meet your expectations. We never intended to disappoint you. During the support call, we recommended an upgrade so you could explore all the features, with the option to downgrade as needed. To address your concern, I want to confirm that we have already processed the refund of $80 for the month's charge.
Since your last communication, we've tried email and phone but have yet to be contacted. Please feel free to get back to us at your convenience, and we'd be happy to assist you further. Should you choose to re-install our app, we can explore improved plans that may be better suited to your needs this time.
Thank you for your understanding, and we look forward to the opportunity to provide a better experience.
Warm Regards
Sampy
Team AdNabu
Despite friendly customer service, especially Shubham, I am extremely on it, and angry. I have no more patience with them.
I've been installing their app since June 3. But nothing works. The FR feeds are incomplete and not at all optimal. The other feeds don't work. It was agreed that if I activate a $79 subscription, they should take care of setting this up for me. But it doesn't work and I have to wait. The answer is Shopify's, Google's and other apps' fault, and it's up to me to do things I don't understand. My international configuration is very simple.
If I have to pay $79 a month, I have a right to expect it to work. A lot of frustration and wasted time.
I'll give them another 48 hours.
Dear Magbella,
Thank you for your feedback. I'm sorry to hear about your frustration and the issues you experienced with our app. I understand how important it is for everything to work smoothly, especially when you're paying for a subscription.
I want to assure you that all the issues you mentioned have been resolved. I've tried reaching out to you multiple times via email and call to confirm this and provide any additional assistance you might need, but I haven't been able to connect with you.
If you still encounter any problems or have any further questions, please don't hesitate to contact me directly. I'm here to ensure that your experience with the Nabu for Google Shopping feed app is satisfactory and that it meets your expectations.
Thank you for giving us the opportunity to address your concerns, and I look forward to hearing from you soon.
Warm Regards,
Shubham
Team AdNabu
verry bad support team and manager its verry unfriendly with unprofesional attitudine . they also broke our GOOGLE MERCHANT ACCOUNT AND CANNOT FIX IT BACK. NOT RECOMAND IT NEVER
Thank you for your feedback.
This review does not reflect the functionality of our app. While we have made every effort to assist this individual, they have repeatedly engaged with our support team in an inappropriate and disrespectful manner.
The user expressed dissatisfaction when informed about our pricing plans despite us offering a free plan and working diligently to address their concerns. However, their request for assistance extended to resolving shipping issues on their account, which falls outside the scope of our app's capabilities.
We are committed to providing excellent support and maintaining a respectful environment for our team and customers. We encourage feedback that helps us improve but also strive to set clear expectations regarding the support we can provide.
Regards
Sampy
Team AdNabu
Really terrible. All the stuff they show in the screenshots is very limited functionality in the real app. Not to mention you have to connect it to your merchant center before you can even see how terrible it is. That and it's super slow to update. Whomever is writing these positive reviews must be small tiny stores as it only processed 6 products in 10 minutes we have 1500 products, completely unfeasible.
Dear HomeWetBar Admin & Team,
Thank you for your feedback. I'm sorry to hear about the difficulties you experienced with the Nabu for Google Shopping feed app. I understand how frustrating it can be when the functionality doesn't meet your expectations.
I have reached out to you twice via email to explain that the delay might be due to sync issues from Shopify's side, and to offer assistance in resolving the problem. However, I haven't received a response. I encourage you to give it another try, as there is a chance the issue may not recur.
If you are willing, I am here to assist you personally to ensure everything works smoothly. Your satisfaction with the app is very important to me, and I am committed to helping you make the most of it. Please feel free to reach out to me directly on the email thread at your convenience.
Thank you for giving our app a try, and I hope to have the opportunity to assist you further.
Warm Regards,
Shubham
Team AdNabu
I am compelled to share our deeply unsatisfactory experience with Adnabu for Google Shopping, a Shopify app designed for transferring and optimizing products on Google Shopping. Despite its promising features, our journey with Adnabu turned into a nightmare of inefficiency and unprofessionalism.
Over several weeks, we painstakingly optimized over 18 feeds, each tailored for a different country and language. This involved numerous bulk edits and extensive manual optimization with Adnabu's AI tools. We even hired a freelancer, investing over $500 to ensure our feeds were meticulously refined. However, our hard work was obliterated overnight on March 15th when all our optimizations disappeared following a bug fix by Adnabu's technical team. This loss represented not just a significant financial blow but also weeks of wasted effort.
Our attempts to resolve the issue were met with endless, unsatisfying email exchanges. Initially, Adnabu's team denied any system logs indicating resets on our end. When we demanded compensation for our financial losses, the blame was unjustly shifted onto us, with accusations of manually or bulk resetting our products. This unprofessional behavior escalated, portraying us as liars unwilling to accept fault for our actions, despite our nearly decade-long experience running an online shop.
Although Adnabu managed to recover 1,800 of the 6,000 optimized products through backups, this was a small consolation. A conversation with CEO Salil, who promised to look into the matter, led nowhere. After days of silence, he claimed that backups from March 14th showed no signs of the optimizations we had made, further casting doubt on our efforts and integrity.
This experience has not only resulted in significant financial and time loss but has also exposed Adnabu's inability to stand by their product's failures and their quickness to blame customers. Such unprofessional conduct and lack of accountability are unacceptable. I strongly advise against using Adnabu for Google Shopping if you value your time, effort, and business integrity.
Dear Ruben,
I understand this is far more than an inconvenience. I'm truly sorry for the impact on your efforts. We tried recovering your data, and we were successful in recovering the customizations of about 1800+ products, as you mentioned, but we did not have the remaining customizations available in our DB, as we informed you.
You can continue to optimize products using our platform, and I request that you immediately flag anything that looks wrong to you. I also request that you note that our initial review didn't uncover any platform-wide errors during the time period when you reported this. We also do not have any other instances of lost data in this period, and such a situation has arisen for the first time in this app's history. We're taking this extremely seriously and conducting a thorough investigation. This shouldn't have happened, and we're determined to understand why. We will explore this situation further to arrive at a better result than the present resolution. We're also implementing safeguards to help prevent this from happening again.
As a gesture of goodwill and to partially offset your losses, I've already issued a refund for your two months of usage of our app, i.e., $79 x 2, to compensate for your loss. We will also attempt to be more transparent in our communication going forward. Thanks for your feedback.
Apologies,
Shubham
Team AdNabu
Quero cancelar e não consigo. Não quero ser cobrado por este app que nada fez.
Prezado administrador e equipe da PREMIER - MELHORES OFERTAS,
Obrigado pelo seu feedback. Pedimos desculpas por qualquer inconveniente que você tenha experimentado durante a desinstalação. Você pode simplesmente remover o aplicativo da sua lista de aplicativos instalados no administrador do Shopify, e pronto. Isso interromperia o teste e cancelaria qualquer assinatura futura.
Tentei entrar em contato com você várias vezes por telefone e e-mail para entender e resolver quaisquer problemas que você possa estar enfrentando, mas não consegui entrar em contato com você.
Sua satisfação é importante para nós e estou ansioso para ajudá-lo ainda mais. Obrigado por experimentar nosso aplicativo.
Atenciosamente,
Ashwitha A.
Equipe AdNabu
Didn't workout for our Store. Support takes too long to respond.
Dear Nick,
Thank you for sharing your feedback on our support services. We're sorry to hear your experience didn't meet your expectations, particularly with our response times.
While we've consistently aimed to provide prompt and attentive support, we acknowledge there may have been instances where we fell short. We apologize for any inconvenience caused and are actively working to improve our processes.
Considering the positive experiences you've had overall, we kindly ask you to reconsider your review. Your updated feedback would not only reflect the quality support we strive for but also help us enhance our services for you and other customers.
Thank you for your feedback and the opportunity to serve you. We're committed to regaining your trust and exceeding your expectations.
Warm Regards,
Ashwitha A.
Team AdNabu
Does not comply woth google policy and can't sogn in at all.
All the other reviews have too be fake. App will not let me do anything at all
Dear Brian & team,
I'm sorry to hear about the challenges you faced, and I apologize for any inconvenience you were caused. I have investigated the issue.
Ours is an embedded app that is built for Shopify. When you want to sign in to the app using your Google account, there is a restriction as per Google's policy that Google will stop the sign-in until you do it through some browser. This is done to help protect your account by Google. You can find more information in the help article below.
https://support.google.com/accounts/answer/7675428
I hope you understand that this is not a limitation of our app and we are bound to Google's policies.
Thanks for your understanding and as discussed via email, please feel free to return to our app whenever you resume your e-commerce operations and I will get your products on the Google Merchant Center.
Warm Regards,
Shubham
Team AdNabu
Estou tentando usar o sistema hoje
Prezado Higor,
Agradeço por você experimentar o feed do Nabu para Google Shopping! Estou aqui para ajudá-lo e garantir que você tenha uma experiência tranquila.
Como você pode ver, entrei em contato pessoalmente com seu endereço de e-mail e número de telefone várias vezes para ajudá-lo com a configuração, mas não consegui entrar em contato com você corretamente. Por favor, responda no tópico de e-mail existente se tiver a oportunidade de lê-lo. Basicamente, você precisa clicar no botão CONFIGURAÇÃO COMPLETA no aplicativo para que o aplicativo possa começar a enviar os dados do produto para sua conta GMC.
Eu ficaria feliz se você considerasse atualizar sua avaliação depois de iniciar o teste de nosso aplicativo e enviar seus produtos.
Cumprimentos,
Shubham
Equipe AdNabu
Apps charges for orders that have nothing to do it. I sync to other countries that have no sells and this apps instead charges for the orders done in my home country, thats a scam!
Dear Carlos,
I hope that you are doing great.
I am incredibly sorry that AdNabu's pricing plans did not meet your expectations. We never meant to disappoint you. We believe in value-based pricing and we also believe in refunding the amount that our customers feel is incorrect. Hence, I have already refunded you more than the $150 that you were charged.
I had also tried to get in contact with you via email/call but could not establish contact since your last email. Please feel free to get back to us and re-install our app so that we can try to improve our services this time. Our app also has better plans that are more suitable for you.
Thanks,
Shubham
Team AdNabu