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The app definitely didn't work and they never messaged back with any resolve.
Hello,
Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had.
Our support team has just received your request about the app and we are sorry for any inconvenience this issue caused and for keeping you waiting for our response over the weekend.
I've shared your review with the dev team, and we have an agent to contact and check with you via email to support specifically your case. We hope to have another chance to sort things out for you with the last situation with our app.
Please check your email and let us know if you need any further assistance.
We are sorry again for any inconvenience caused.
Best regards,
Omega Team