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I cannot complement the service level enough. They offered support even with me basically having the incorrect setup and not following instructions. Works like a dream :) Input to FAQ might be to write a small piece on the need for actually setting / checking the box which sync mulitple variants of a product.
It's a Great app with a Super Helpful customer service team! If you have any problems or questions just send a message and You'll be helped so quickly.
This is my first review on Shopify in 3 years. Honestly, this is the first app that helps me in fixing my problem in a short period of time. I haven't used all the features they have so far, but I can definitely say that if you have any issue with your store, or products etc. they will help you resolve the issue.
i am getting issue in google ads tracking after using simprosys app paid version and there is no contact details from the team. i tried emailing at support@simprosys.com but that also failed as it seems the email is not working anymore.
do you have any working support system?
Dear Merchant,
Thank you for sharing your feedback.
During our email conversation, we discovered that you are also using the same conversion action (conversion pixel) to track purchases made through a custom checkout page (not Shopify's native checkout). And those conversions are not reported with the Enhanced Conversions parameters to your Google Ads Account. That is the main cause of the issue you are seeing with the Conversion Actions Diagnostics tab. Below are the snapshot links.
https://bit.ly/3VT0xFx
https://bit.ly/3LKRFgr
Apart from this, there were many other manually added scripts added in the Additional Scripts Section of Checkout Settings. In addition, another app was also inserting scripts for tracking conversions. They also caused some issues with conversion tracking and reporting.
We have already assisted you with removing unwanted scripts and apps as well as suggested a way to fix that warning via the same email.
If you still have queries or concerns, please contact us by email at support@simprosys.com.
Thanks,
Milan Vaghela
Simprosys InfoMedia
I have the problem with excluding products in feed and not submitting to GMC.so I contact to support team. They quickly help me out and solve my all errors. Great app with great support. I highly recommend.
So far, so good. And the customer service reviewed my mistakes and suggested how to fix them. Thank you a lot.
The app is great and the customer service responds fast. The only issue that I have with this app is the growing errors that I receive every day about the mismatched value and having to crawl my website. I have no idea why this happens and although customer service fixes it quickly, if I'm running Google ads my ads stop running and ranking and it takes 7-8 days to recrawl my sites so I'm losing money and every day more items have this issue and I never have this issue with the regular Google shopping app but customer service is great.
I simply LOVE this app. An application that makes it much easier for us, advertisers on google shopping, to always have our feed up to date. Not to mention the incredible personalized support they have. NO BOTS, you talk to real people who are 100% willing to solve your problems. <3
I reached out to this company to help with my shopify and GMC, they helped me set it all up and as it stands all going well.
Application exceptionnelle ! Interface intuitive, fonctionnalités robustes et performance rapide. Un outil indispensable pour ma vie quotidienne. Bravo à l'équipe pour ce chef-d'œuvre numérique!