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The best support that I have ever experienced on Shopify. Rob is my hero. He saved my store, as the old app that I installed just ruined my theme and tags, and those developers didn't respond at all.
Rob just resolved all my issues, and he supported me in all steps.
Thanks for your great support.
I've never left a 5 star review this quickly. After they set this up for me, my analytics began working beautifully! Now, I just need to find out all the different ways I can utilize the tag manager. I am very impressed with the service and functionality of this app!
Finally, an app which means we can pull accurate source / medium through from ecommerce sales. This finally means we can track our sales and make sure we make the right marketing decisions. Great support too.
This app has really helped me with setting up and monitoring our Google and Social media tracking in one place, it's so easy to use and the support and resources are great
Hi, ijopower.
Your kind words of support mean the world to us and we're thrilled that you found our app a breeze to monitor your Google and Social media tracking. If there’s anything else we can do, we'd be more than happy to help!
Best regards,
GTM.
I am new to this app. The devs have done what the app is supposed to do. But the thing I want to highlight is that they are trying to do much more and help troubleshoot customers with other problems. I hope ever app has this customer service in Shopify. Great work guys, hope you the best!!
Thank you so much for this big support, The Velvet Bow.
Taking the time to share your experience with us, means a lot and encourages us to keep improving what we are doing. Don’t hesitate to reach out if you have any questions we can help you with.
Kind regards.
GTM.
I have to echo some of the other reviewers here - Rob bent over backwards to help install the app, helping with Google Analytics, Google Tag Manager (installed quite a few tags and triggers), and the Shopify store itself. Great customer service!
Hi, K2xLabs Pet Health.
We truly appreciate your feedback and kind words about our team's help in setting up your Google Analytics and Google Tag Manager accounts, as well as tags, and triggers. Your satisfaction is the best reward we could ask for! If you ever have any other questions or concerns, please don't hesitate to reach out.
Best Regards.
GTM.
The customer support is the gold in this app. Rob Edlin worked with me one-on-one to correctly set up and fine-tune our various tracking pixels and coding using Google Tag Manager. Epitomy of professionalism and customer service. This app and more importantly the people behind it get my highest recommendation.
Hi, Icey-Tek USA LLC.
We're thrilled to have the opportunity of helping you take your app experience up a notch! Here at GTM, we strive for nothing less than perfection when it comes to optimizing tracking pixels and coding.
Thanks again!
Best regards,
GTM.
This application has changed my life, it is the best if you have no knowledge of code. It facilitates integration automatically, I definitely recommend it, it is very easy to use!
This app suits our needs completely. The support team has been as responsive as you get. They get things done.
We had some issues initially, but I don't expect everything to work out of the gate, but the support team has been extremely helpful, and the response time is impressive.
I recommend this app to anyone searching for a complete tracking solution.
Hi, Select Beauty.
We are thrilled to hear that you're loving the Google Tag Manager app for Shopify! We value your positive feedback, and it means so much to us! Our support team aims to always strive towards giving our customers the best experience possible - if there is anything else we can do for you, feel free to reach out any time!
Best regards,
GTM.
Don't even bother. Not only did they ask me to remove a template which was sort of working, they then didn't want to help to configure the tags in the template to ensure they are working. My Google Analytics is pretty much broken, not reporting any revenue or tag data and their customer service is shockingly terrible. I had initially used Niddocks who this company initially was, he was not only SUPER helpful, he was informative, technically sound and just plain great. The company then got sold to these guys and they have been cowboys ever since. After stressing that their tags were incorrect and infact their predecessor had added custom code to ensure the data layer objects could be ready, they then said I should pay $400 to get this fixed and they can take Paypal payments?! Seriously don't waste your time.
We're really sorry that you had a problem with your Google Tag Manager implementation. Our app is working correctly and unfortunately the issues you were experiencing were related to other code that somebody else had added that we did not have sight of and also don't offer free support for. We were very happy to help with configuration of tags in Google Tag Manager as part of our support offering and we also suggested that you carry out a test order and share the results with us so we could help but you did not do this. We do offer paid for support for issues unrelated to our app but this was not taken up by you. Once again I'm sorry this didn't work out for you but we have done what we can to assist with issues relating to our app but we do not offer free support for issues caused by code that has not been added by us.