{:basic=>"Recenze", :zero=>"0", :one=>"%{count}", :other=>"%{formatted_reviews}", :few=>"%{formatted_reviews}", :many=>"%{formatted_reviews}"} (9 428)
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It was working fine until recently; my purchase conversion stopped tracking. GTM is not showing up on the post-purchase page.
I am also receiving an email to connect my Google account and Google Ads account, even though everything was already set up.
Additionally, there are no Google account and Google Ads account to connect. The app only has Google Merchant Center and Google Business Account available.**
I hope that helps! If you're still facing issues, it might be a good idea to double-check your settings or reach out to support for further assistance.
We've set the app up as instructed. The Conversion data in Google Analytics is way off actual. We've contacted Google regarding the issue and they have basically said they cant help. Hopeless!
It’s terrible that I’ve tried reinstalling and uninstalling 4-5 times over the past three months.
- Setting up conversion tracking for Shopify is overly complicated. If I use third-party apps, they gain access to my ad account, exposing all sales data or ad information.
- If I install the official apps from Google (like the Google & YouTube app), they fail to report data accurately. For example, I had 8 orders from Google Ads, but the report only recorded 3 conversions, which affects ad learning performance.
- If I try to set up conversion tracking from GTM (Google Tag Manager) to Shopify myself, I need to know some coding or be proficient with it (layers, scripts, etc.). How can a sales manager do this on their own? Shopify makes everything unnecessarily complicated.
In conclusion, both Google Apps and Shopify deserve a poor rating due to the overly complex setup process for conversion tracking.
Have setup an account and guess what suspended. Added returns policy, refund policy, business model, terms and conditions, all details accurately added. Please kindly help me. Dreams shattered
Update 20/12-24
Installed app again, not usefull and still the same issue. Can not even find my google merchant account in the app on shopify. I wonder what respons will be this time LOL
Update. finally free listing was approved and products showing again. 2 days later it gets the same F...ng error with misinformation and all the same and NO there is not misinformation. This app is so completely useless!! Completely useless - google merchant center integration is bad. I have several webshops and suddenly my new webshop gets flaged and suspende formisrepresentation. And All info etc are 100% in good order with googles own standard.
also NO help from google, but they clearly dont care
as MANY MANY people state in here google are EXTREMLY vague about what issue i, I am 100% sure they dont even know themself. Also its AI bots 97% of the time that respons to you. and IF your lucky to get hold of a" real human, they dont do anything to help. Just dismiss everything! Worst company EVER and worst support EVER!
I do so much hope The EU gets to divide alpabet and google browser in to small pieces.
Google is a disgrace and harms alot of hard working and honest peoples living. maybe its time to stand together and sue them? I am already looking in to it with a lawyer.
Hi again! Our response will be to try and help you with your issue again from the basic information I can gather from this review. Did you submit a support case like we mentioned before? Doing it that way gives us all the information on your store, account, and steps taken, as well as permission to link accounts on your behalf, unlike here. If your Google Merchant Center account is not showing up in the dropdown, please make sure the Google Account you used on step 1 of installing the app is an admin on the Google Merchant Center account you are trying to connect. If you are trying to connect a subaccount, you should be an admin on that account, not the top level MCA. And again, if you can't get this to work, please send us a request to link that merchant center account. I can't do it on your behalf from a 1 star review, and the responses from a ticket you submit will be multiple days quicker resolution than writing reviews for help here.
(Previous reply) Hi - I saw you installed and uninstalled the app multiple times, and I wasn't able to see an actual support case submitted. If you're still interested, you should submit a support request via this link:
https://support.google.com/merchants/contact/shopify_3p_support_app
That way I'll have enough information to see what you were being flagged for. Unfortunately by connecting and disconnecting multiple times over a couple days, any information I can see right now is a but hard to confirm without more information from you!
Broken garbage, after wasting months trying to solve the issue with "misrepresentation", the app became incompatible after updating my store. After reinstalling the app, the store name is "invalid" within the new merchant account. Pure garbage that doesn't actually work properly. None of the error messages help you diagnose any issue and your left guessing, don't even bother with support because they wont help you. You're on your own.
Our Shopify website has correctly installed the "Google & YouTube" tool, but when tested with the "Pixel Helper," the "Google & YouTube" tool shows as "Loaded." However, performing actions such as opening product pages, adding to cart, and checking out always displays "Events received" as "0." This issue has persisted for several months and is severely affecting our store.
I am not able to select a target country and language, It doesn't show the options so I cant click anything and it doesn't work to write anything in that line either. I am just stop in the setup process because of that so this app is not working for me. And yes I have tried on multiple devices and waited for weeks and checked again and it's the same problem.
Hi, have you sent us a ticket on this yet? The drop-down populates countries based on the currency of your Shopify store. If you're using ISK/Iceland as your store currency, this doesn't look to be supported by Google Merchant Center yet
https://support.google.com/merchants/answer/160637
If you have Markets and Shipping set up to countries outside of Iceland, we hope to give you the ability to select those instead of Iceland as your markets by the end of the year, which would unblock you.
I installed this in two stores. It was bad in one and terrible in the other. Only part of the data (events) they claim will go into Google Analytics actaully does. Support for it is non existent - you get bounced between different Goole support teams and no one knows who's supposed to help make this integration work.
I've been trying to set up Google Merchant Center through this app, and my account was suspended due to "policy violations" without clear explanations. The reasons given, such as "website needs improvement" and "misrepresentation," are vague, and despite my attempts to resolve these issues, I've received little to no assistance from Google or the app support team. It's frustrating because I've worked hard to meet the basic requirements, and I still don't understand why my account remains suspended.
I've been trying to fix this for so long now, and the lack of clarity and support is disappointing. I expected a smoother experience from a platform integrated with Shopify, but instead, it's been a headache. I hope the developers work on improving support for users dealing with these kinds of issues.