Recenze (9 095)

Celkové hodnocení
4,6
Počty podle úrovně hodnocení
29. prosinec 2019

Looks easy to install, I've setup Google Merchant Account successfully. But my products have not been approved.
This is the message I'm getting "Google is reviewing your Merchant Center account. Your product will be re-reviewed once your account is approved." No clarity at all.
How can I resolve this issue so my products are Approved by Google Shopping? Do I need to wait or what?

Rajanyas
Indie
Doba používání aplikace: 4 měsíci
Vývojář Google LLC odpověděl 29. prosinec 2019

Hi there, my name is Jonathan and I am member of Shopify's support team!

This is a great question! That notice is letting you know that your Google Merchant Center account is still within the review period with Google and that once that review is complete, Google will review your products for approval! This process typically takes between 3 - 5 business days.

I'm going to reach out to you via a private e-mail so that I can provide some more information on that process, and offer support with getting the app up-and-running for you. Be sure to check your inbox (and junk mail) for that!

Jonathan E. - Shopify Support

Datum úprav: 14. červen 2020

Shopping on google is a great experience for a Fast uploading website. Google provides a great way.@

Stasias-Shop.com
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář Google LLC odpověděl 30. červenec 2020

Hey there!

Amy here from Shopify, thanks so much for taking the time to leave us a review! I would love to hear what you think of the Google Shopping app so far, now that you have had some time to get going with it! I'm going to send you an email so we can communicate and I can hear how it's going!

Amy l Shopify

18. leden 2023

The items are not syncing anymore. Something stopped working in January 2023, and as a result we are losing our listings on Google Merchant Center. Also, we noticed that the App does not sync the discount pricing with GMC.

Greenkin
Indie
Doba používání aplikace: 3 měsíci
Datum úprav: 26. červen 2020

This App has been the best & worst experience for us. We installed the App & very quickly it turned our buinsess around in the most amazing way & solved all our Google Ad challenges. We loved what this app had done for us BUT soon after, we starting experiencing problems with product feed & syncing on Google Merchant Centre and the nightmare began, before we knew it, our active poroducts on Merchant Centre dropped from more than 6000 to less than 1700 and kept going down & our wesbite came to a grinding halt - no more revenue!! Contacting support has been a frustrating experience and each day that passed we lost revenue while they 'tried' to fix the problem with little actual feedback, to the point that we swithced to another app just to make sure that our issues with Merchant Centre were as a result of a problem with this app - once we switched, all our product issues resloved and almost zero issues on Merchant Centre but the app we installed is not Google Channel and has not yet done what Google Channel had done for us - we are so very sad that the support team had not helped us and that we know have to deal with the problem of knowing of probably the best Google Shopping App which has issues with product feed that we have had to leave and now sit with an app that has no product feed issues but has added no value as Google Channel did - nobody from support of this app will probably even read this review so it probably doesnt matter that I write this - if only a real person from support would actually care enough to truly want to help us, we could keep using this App that we know is able to produce amazing results - I don't know what to do.

OnlineHomeStore.co.za
Jihoafrická republika
Doba používání aplikace: 3 měsíci
6. květen 2020

After I saw all the great ratings of this app, I was very excited to use it. I'll start out by saying it's not all bad, but unfortunately, I did not have a good experience.

The good: 1) set-up was very simple - my unpaid listing appeared on Google Shopping and after a few days was showing up for all relevant searches; 2) customer service is 5-star (Luke really did his best to help me out and was successful with helping me with the free shipping piece since it was originally displaying the highest priority shipping I charge rather than standard).

The bad: 1) we currently have two products, and even though nowhere in Shopify does it say they are variants, Google was treating them as size variants of each other; 2) only the feature images showed up on the unpaid listing result - when you clicked on the listing however, very old images were showing that were out of date (Luke tried to do a reset on these two things to get our current product images to display, but sadly it didn't work); 3) more of a suggestion than a bad thing, but it would be really helpful if this app integrated with review systems like judge.me - currently this app does not support this because Shopify creates its own ID that it sends to Google rather than grabbing your gtin/SKU, meaning you can't get your product ratings to display on Google Shopping because the numbers won't match up.

Although I've decided to try out another app in the hopes of a better result, I do want to emphasize the excellent customer service - thanks for trying guys; it's the app that let me down!

6FT CLUB®
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář Google LLC odpověděl 19. květen 2020

Hi,

I'm Cíara from the Shopify Apps team, I just wanted to say thank you for your review, we appreciate hearing from our merchants.

I completely understand how frustrating it can be when something you need isn't in the app, and I'm going to follow up with you just to make sure you can get in touch with us. Keep an eye out for my email shortly!

Cíara N | Shopify Support

14. únor 2020

Its a long process i'm still waiting to be connected so i start. its just not for me i waiting for things.

Steph 23
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář Google LLC odpověděl 14. únor 2020

Hi there, thank you for providing us your feedback today! It's very important to us that we hear from our merchants about their experience.

It can take up to fifteen days for your ads to start appearing across Google's surfaces. Google's optimization period takes thirty days in total for its algorithm to learn where, when, and how to place your products.

You should start seeing some impressions once the fifteen-day period ends, but the campaign will not be fully optimized until the end of the thirty days. Please be patient whilst the optimization takes place!

If you don't mind, I'm going to follow up with you via e-mail to see if there is any other feedback you'd like to share! Keep an eye out for that e-mail soon.

Talk soon,

Jonathan E. | Shopify Support Guru

27. únor 2020

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Bedlly Shop
Francie
Doba používání aplikace: 3 měsíci
Vývojář Google LLC odpověděl 2. březen 2020

Hi there, my name is Jonathan and I'm a member of Shopify's support team!

I see that you gave the Google Shopping app two stars but haven't left a comment yet, so I want to follow up and see if there's anything we can help with to improve your experience. Feel free to keep an eye out for that message and get back to me when you have a moment!

Jonathan E. | Shopify Support Guru

6. listopad 2023

Installing the app for my store viveoro.com and the integration with Merchant Center took a bit longer. It doesn't integrate inventory quickly or immediately. I hope at least that Shopify properly integrates the SEO keywords for appearing on Google Shopping

Vive Oro - Joyería En Oro
Mexiko
Doba používání aplikace: 3 měsíci
Vývojář Google LLC odpověděl 8. listopad 2023

Thank you for taking the time to leave this feedback. We will be sure to share it with our wider team as we are constantly looking to improve. If you need any help along the way, don't hesitate to contact our support team at https://support.google.com/merchants/contact/shopify_3p_support_app

18. prosinec 2018

The app needs to have an option of selecting which variants a merchant wants to publish to Google Shopping product listing ads. It is a very common scenario where a merchant may not want to publish all variants of a product to Google Shopping. Currently there is no workaround & that means wasted marketing dollars.

Jewelove™
Indie
Doba používání aplikace: 3 měsíci
29. srpen 2020

I had problems setting up my sales channel on google, trying to get my contents approved, it’s tough

Simply delightful
Spojené království
Doba používání aplikace: 3 měsíci
Vývojář Google LLC odpověděl 10. září 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting your content approved. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.

Claire l Shopify