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Although my products are complete with EAN and MPN, on my google Merchant it says it is missing! Can someone help me?
Hi there,
Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Chris | Shopify Support
Well All of a sudden All my products are said to be "no longer published to Google." and it got my Googelmerchant account suspended... I did not have a problem before. It doesn't sync Gtin or anything. Please help.
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing!
Vance | Shopify
We use Google & Youtube app to track data for Google Analytics 4, but it does not provide correct conversions and revenue. GA4 shows only about half the revenue of shopify sales. I can understand that the data of the two cannot be exactly the same, but the current data is too different, which proves that the data is abnormal and we cannot accept it. Is there a way to calibrate the data?
Thank you for taking the time to leave a review. We are sorry to see you are encountering possible data issues. We will reach out directly to get more information and see if we can help get this resolved.
Disappointed. Unable to get this to work. Have literally tried everything. Than saw reviews that majority of us are having the same problems. Google needs to fix the errors and help so that our products can be listed properly or just remove this app entirely
Hi there,
William here with the Shopify support team, I'm going to take a look at your account and reach out to you with some next steps we can take. Please watch out for my upcoming email.
William | Marketplaces Support Specialist
Shopify
I have been trying for a year to get my Google account from being suspended. Google has been useless. I didn't realize it had anything to do with this app. However, upon reading all the one-star reviews, I now see that seems to be the problem. I guess I won't waste any more time trying to get my account status corrected. I wish I had known this. I've wasted so many hours and the frustration is next level. I wonder if I should cancel my merchant account and make a new one. Is that a thing? I also somehow ended up with 2 Ad accounts. I can't seem to figure out how to delete the unused one. That account says it's restricted due to unauthorized payment issues even though I've never run an ad under that account number.
Hi there,
Thank you for taking the time to leave a review on the Google channel, my name is William and I'd be happy to reach out to you to discuss the account specific details in your review. More generally, I can advise that our team of specialists would love to assist you in getting the channel working correctly for you any time there is an issue. Please look out for my upcoming email.
William | Marketplaces Support Specialist
Shopify
I am not very happy with this app at all.
GA4 Analytics, just does not deliver correct Data. Always Purchases or Add to Cart Values are missing.
Also the Sales appear earliest 1 day after. in Google Universal Analytics the Sales Data appeared just a max 15min later.
How can this be solved?
Hello there, thank you for the feedback. We are sorry to hear about your frustrations with GA4. I am hoping I can share a few resources that may answer your questions. First, please take a look at this help center article about comparing GA4 to UA: https://support.google.com/analytics/answer/11986666
Additionally, if you're still having questions about the integration please reach out to our support team: https://support.google.com/merchants/contact/shopify_3p_support_app
Nuked my entire google shopping catalog. Over $3,000,000 in product pulled from google in one fell swoop. Not a trustworthy channel at all. Will replace with a third party app
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there.
Adil | Shopify
This app is bad. We are 8 days in trying to get 26 products approved, not able refresh the feed, will probably have to wait another 5 business days for them to tell me some things not right.. support is useless. Will probably have to delete and start fresh with the sales & orders app. We have 1400 products with this one on another store and never had any issues like this.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you are getting the help you need to ensure your products are being synced to Google in a timely manner. I'll be sending an email out to you shortly and I look forward to communicating with you there.
Adil | Shopify
Tenia mi cuenta Google ADS pero cuando instale esta aplicacion dejo de funcionar la cuenta de google que había tenido por años y que me generaba muchas ventas, tube que desinstalarla y todavia dice que tengo un software dañoso. Nada que hacer... muy decepcionado
I used this app and my products were all the time not approved... I uninstalled the app and now I lost google console.
Hey there,
Nidhi from Shopify Support here. Thank you for taking the time to share your feedback and I'm sorry to hear that you have had trouble getting products approved. I'm going to follow up with you in an email to open up the lines of communication so I can dig further and see if I can help with getting the channel set up and working for your store. I look forward to chatting with you!
Nidhi | Shopify