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If you make a mistake to let the app "automatically" import your shipping settings, it will completely wipe out all shipping settings you may created manually. Also, the imported settings will not be applied to Shopping actions (the app does not know about shopping actions, because, like many other apps provided by Shopify it is about 18-24 month behind in functionality). As the result, you will be completely screwed!
Bottom line: the app provides limited functionality and causing a lot of harm
Hi,
I'm Cíara from the Shopify Support Team, thank you for letting us know how the app worked for you.
It is true that if you select automatic shipping settings, we wipe what's in your Google Merchant Center account, and we can definitely make that more obvious, and I'll pass that up to our team. We don't support Shopping Actions because right now it's only available in two countries, but we do support Surfaces Across Google, for free listings on Google. I'm going to follow up with you via email to make sure we can do everything possible for you.
Cíara | Shopify Support
I got an email saying "Switch to the new Google Shopping channel before Jan 31, 2018"
This upgrading just wrecked my store selling on Google Shopping and ruined my Facebook Product Catalogs.
It only has a few Generic Google Product Categories. From the total 5,405 Google Product Categories, you get a drop list of only 14 choices and "OTHER."
14 out of 5,000? NUTS!
When I upgraded, it lost the Product Categories, Gender, and Age for over 1,000 products.
I have over 1,000 products with no way to bulk update. I have to update and save each product one by one in a web browser.
Image the downtime, lost sales and labor cost!!! No bulk edit. No CSV edit. Nothing.
I am ruined.
This thing is not anywhere near being functional for any type of business.
It is like it was made by people with no idea who uses it and what it is used for.
The FOUR MOST IMPORTANT parts of any Google Shopping Feed
1. The Product Category
2. A unique Product UPC Code or Manufacturer Part Number or SKU
3. Shopping campaign labels
4. Bulk Edit critical values
With out those four features, you got nothing that will work for anyone.
Installation is easy, but Google disapproves all products without any kind of help on what needs to be changed to get them approved. Contacting their customer support also doesn't help, as they simply refer you to their general list of requirements, which contains hundreds of entries. This makes it impossible to identify changes needed. Very disappointed.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify
לא להתקרב אתר בעברית ישר נחסם עם שגיאה "אתר זקוק לשיפור" קרא לי עם שני חנויות שבניתי בשופיפיי אני מזהיר אתכם לא להכנס לגוגל שופינג!
For some reason the app doesn't install the pixel events on my website. It's been almost 2 months since the "developers" of Shopify would look at it. Still nothing.
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with getting your issue resolved.
I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!
Claire - Shopify
Absolutely horrific. No customer support. Very obscure process. I am an artist and they marked one of my oil paintings as sex trafficking! Idiots. The painting is abstract and it showed a nipple.
Hi there,
Thanks for taking the time to submit your feedback. We definitely want to make sure you get the support you need with the app, so we're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were experiencing.
- Nate | Shopify
I could not even sign into my google acct to link this...it kept saying "Disable pop-up blocker" even after I did it still didn't work. It's stupid and infuriating!
Hi there,
Cathal here from Shopify. We really appreciate you taking the time to leave a review. I will contact you by email shortly to see if we can help you get past this issue. Thanks again.
Cathal | Shopify
I installed this app and it worked fine for a bit but suddenly stopped syncing the product and dropped to just 9 product out of 1500. No explanation and mid December after what has been a hell of a year. Shopify have no clue about what happened.
Trying to figure out google ads and why they keep suspending my ads accounts and having issues with my listings has gone on for months. We've paid people, spoken to their 'help' desk so many times it's absurd. they should have videos step=by-step on how to set up successful merchant centers and ad accounts. Now I have 2 suspended ads accounts and merchant accounts with issues that we keep fixing and then get suspended. It's terrible.
Thank you for your feedback. We are sorry to hear this has been a source of frustration. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA
If you would like further help trying to resolve these issues, don't hesitate to contact us at: https://support.google.com/merchants/contact/shopify_3p_support_app
Insanely difficult to use, the functionality is split between 3 different products and google can't take in feed data properly even though every field is filled out. really horrible customer support by a giant corporate giant that doesn't care about you whatsoever
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing.
Vance | Shopify