Google & YouTube , Počet recenzí: 7 974
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Trop de bugs. Automatisation defectueuse à revoir. Un jour votre domaine est parqué, puis accepté apres de nombreuses demandes puis retirer à nouveau le lendemain...
Thank you for the feedback. We have a variety of resources available in our Help Center that should be able to assist you: https://support.google.com/merchants/topic/13402337
Of course, you're also welcome to reach out to our support team at anytime via this link: https://support.google.com/merchants/contact/shopify_3p_support_app
Absolutely awful. The instructions are unreliable and WRONG. Does NOT automatically pick up the variant SKU, even though this content is correctly added in the native MPN field of Shopify *and* in the additional custom field that Google Merchant Center added for MPN. No customization rules beyond overly simple options for title and description. Totally useless if you actually want to sell products on Merchant Center. This is yet another garbage piece of software made by Google. Literally a waste of time.
Hello and thank you for taking the time to leave this feedback. You will want to add either the GTIN to the "barcode" field or utilize the "MPN" field if there is no GTIN. That should solve your problem. If you continue to have questions, please feel free to contact our support team at https://support.google.com/merchants/contact/shopify_3p_support_app
IT's now 2 Months that we've tried to use this Apps. Google Merchant still declined us with : "Account suspended due to policy violation: Misrepresentation" without helping us out to identify the problem.
They send a Generic email very vague and useless to identify the issue.
We were expecting a deep more and integrated solution. But sound it is not!
Since the installation of this App, we've published on EBAY and AMAZON all our 600 products without any issues with another App!
Hello there and thank you for leaving the review and feedback. We are sorry to hear this has been a source of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/6150127?hl=en&sjid=15068795589301841412-NA
For further questions or help with this, feel free to reach out to our support team at this link: https://support.google.com/merchants/contact/shopify_3p_support_app
It sucks, it won't sync the SKUs I set up in the shopify backend
Thank you for leaving feedback. In looking at your account it looks like all your offers are serving on Google.
This help center article may be of some assistance: https://support.google.com/merchants/answer/13427434?hl=en&ref_topic=14190979&sjid=7569816075319317435-NC
If you are still having issues with your SKUs and GTINs, can you please contact us via this form where we have a support team standing by: https://support.google.com/merchants/contact/shopify_3p_support_app
Our Shopify Google App's conversion tracking has been inactive for 4 days, disrupting our ad campaign assessments. The app is also conflicting with our manual tracking code, a common issue per customer reviews and community discussions. We've opened a case two days ago with no response. Urgently seeking resolution. Contact us ASAP.
Hello and thank you for your feedback! We were able to look up your case with support and see that they have responded and are working with you to troubleshoot. We hope we are able to get you a resolution shortly. We do apologize for any delays and will be sure to share this experience with the relevant teams.
WORSE EXPERIENCE EVER!!!!
I sell TEA, and my Title for one product, Viking Tea qty 11, is Disapproved for placement because they say the Title is Sexually Suggestive.
How is, Viking Tea, qty 11 (or quanity of 22) Sexually Suggestive? They did this in all the categories they can fail me in. There is something very wrong with these people.
They must be Fact Checkers in their other jobs.
Hello there and thank you for the feedback. We will be sure to share your experience with the relevant teams. Our policies are put in place to protect both merchants and consumers. Unfortunately, there are times we overflag issues. If you feel this is this case, you can request a review in Merchant Center for the impacted products. Read more how to do that here: https://support.google.com/merchants/answer/13585221
If you still need help resolving these issues, please contact us at: https://support.google.com/merchants/contact/shopify_3p_support_app
It doesn't work.
Thank you for leaving feedback. We are sorry that the app has not worked for you yet. We'd love the opportunity to help and get you setup. Please contact us via this form where we have a support team standing by: https://support.google.com/merchants/contact/shopify_3p_support_app
I'm not sure why I'm not able to view anything on this app in my Shopify store. I've tried figuring out what is wrong but no luck.
Hi there and thank you for leaving a review. We are sorry to hear you are having difficultyconfiguring your store to work with Google. We have a support team standing by to help, please open a case with them here and they will promptly work with you to resolve the issue. https://support.google.com/merchants/contact/shopify_3p_support_app
really disappointed with this platform, I advise anyone who is considering advertising to think carefully before choosing this Google, today I am telling you my experience, I paid more than $700 in nothing sometimes they spend 60$ in 30 seconds and I have never had customer service, instead I contact them they respond to me after 5 days to say we can do nothing for you, I don't know if this service is the same everywhere in the world or well only in Morocco in Africa! this is the app.
in addition they say that you are looking for a $250 bonus, I got nothing, I have been in e-commerce for 4 years I tried several advertising platforms and today I tell you that Google is the most zero in terms of customer service in terms of cost of expenditure, and performance, lies...
Why do big and smart companies like Google end up making their products useless? They have best of the minds with them to make apps that function well with their products. And they can't even do that well. What a shame!
This app is supposed to record analytics well. Can't even do that properly.
Hello and thanks for the feedback. We will be sure to pass this along to our product team as we are always looking for ways to improve. We do have a support team trained on analytics standing by to help. You can reach them through this link: https://support.google.com/merchants/contact/shopify_3p_support_app